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Air France crew detained after passenger complains “not receiving her upgrade”

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Air France crew detained after passenger complains “not receiving her upgrade”

Old 16th Nov 2017, 12:20
  #41 (permalink)  
 
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The really strange thing is that the French pilot union (SNPL) has been silent about this story.
So it might not be as clear as the Cabin Crew Union has been claiming about it.

And CC of that particular company are not particularly famous for their empathy and general understandings of some on-board issues. It's one of those French entities, like passenger ships and railways, which seem to have been designed to accommodate employees before passengers - and management has to comply with it, for fear of strikes
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Old 16th Nov 2017, 13:18
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In Anglo-Saxon and northern European countries, we don't realise how unusual it is to live in societies where everyone is treated according to the same basic standards regardless of who they are, generally speaking. In fact, this isn't usual at all: in most societies, and at most times in history, there has been a small elite at the top who can basically behave how they like and everyone else has to put up with it if they don't want to be punished. That's what we're being reminded of with this case in Argentina.
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Old 16th Nov 2017, 14:12
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If it involves their own nationals in their own country, wrong though it still is, is one thing. But when they behave that way with professional airline personnel from another country's carrier, it should NOT be tolerated!
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Old 16th Nov 2017, 15:17
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This is quite obviously an issue of the importance of the individual not being recognized. Typically, people of this stature are very vocal and demonstrative to ensure that everyone understands their importance by uttering the all encompassing phrase "Do you know who I am?" - thus ensuring the proper level of attentiveness and recognition. In this instance it appears obvious that this trigger was missed somewhere in the process and thus the appropriate respect was not observed.

In the interests of easing future dealings with this person, it is probably best if her name and picture be properly publicised so that no future error is ever made in ensuring that the accommodations and treatment meet the expected levels of service.

My genuine sympathies to all the crew involved.
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Old 16th Nov 2017, 15:22
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Were the crew charged with something?
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Old 16th Nov 2017, 16:02
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Not according to the reports. Detained for questioning and subsequently released without charge.
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Old 16th Nov 2017, 16:57
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another complicating factor is that in Argentina the cops can't take statements. so if someone is bloody minded enough and insists on proceeding with a criminal complaint then the statements have to be taken by a judge, it all has to be written down and signed by all parties. this takes ages. and that doesn't take into account for the need for interpreting, which I presume arose on this occasion
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Old 16th Nov 2017, 17:06
  #48 (permalink)  
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Originally Posted by Airgus
It is quite different from what the Union statement said in the first news report.
My personal version is:

- she wanted an upgrade into business or first and had an idea
- she got the jump seat instead
- she wasn't happy

The real problem of course is that she think's she's one of the 1%, but she actually isn't outside of Argentina.
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Old 16th Nov 2017, 19:19
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If she is such a spoiled brat why not buy a business class ticket in the first place? Or is it just smoke and mirrors to hide the fact that she is actually nobody with an outsized ego?
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Old 16th Nov 2017, 22:07
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https://www.clarin.com/sociedad/esca...S1TDYxoJz.html

The lady claims the man leaned on her, and masturbated. When she turned on the light he covered his genitals with a head rest cover. The flight was full so there was no other seat to be had. She sat 8 hours on a F/A jumseat. It is there that she filed a report to the crew during the flight on a IPAD handed to her by the pursor.

Before arrival the Pursor told her to go back to her seat for the landing. She refused. She was told by the pursor that if she didn't comply, she would be arrested on landing and charged as a non-compliant passenger.
That was resolved when another crew member advised the pursor that he was able to move another passenger next to the misbehaving neighbour....

The male passenger was detained 48 hours and is now free pending the courts decision.

It's funny how the story changes when one hears both sides of the story.

Last edited by Gilles Hudicourt; 17th Nov 2017 at 02:54.
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Old 17th Nov 2017, 00:32
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Fair enough as far as it goes, but even if entirely true what part of that legitimises locking the purser up in a 1m x 1m cell with no seating, food or water for six hours?
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Old 17th Nov 2017, 01:36
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Their legal system doesn't offer upgrades, or if it does they had none available.
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Old 17th Nov 2017, 11:09
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It's funny how the story changes when one hears both sides of the story.
Are you therefore suggesting that the treatment the purser got was merited?
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Old 17th Nov 2017, 15:06
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I am suggesting that we do not have all the facts to make such a judgement.

The title of this thread is "Air France crew detained after passenger complains “not receiving her upgrade". That makes for great news headlines, but the truth, as usual, will probably be very different very from that initial news headline.
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Old 17th Nov 2017, 15:43
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OK Gilles. I would imagine however that she did propose, or more likely demand an upgrade (as probably it was the only place where seats may have been available) and the Purser refused. Maybe because they were reserved for crew rest. It all boils down to with what sort of attitude she presented her problem. With the French you generally get as good as you give, and it must have become personal. I've seen it personally a number of times between pax and cabin crew.
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Old 17th Nov 2017, 16:10
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I've travelled an awful lot but nut never had anyone masturbate next to me
I believe there was such activity in the row in front of me on a flight between Amsterdam and Manchester earlier this year. It all seemed to be managed quietly and effectively by the KLM crew. Seats elsewhere were found for the unfortunate couple sitting next to the miscreant, who appeared to be spoken to severely by the crew and was held back when the rest of us disembarked.
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Old 18th Nov 2017, 20:46
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The real victim here is the cabin crew & pilots after hearing both the sides !
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Old 19th Nov 2017, 06:44
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I’m prone to believe the passenger. It was in any case a situation that escalated way out of control, something that an inflight crew needs to try to avoid as much as possible.
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Old 20th Nov 2017, 00:55
  #59 (permalink)  
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Could have been a hyper cabin crew. Nonetheless, the fact Argentine authorities detained them for six hours is beyond absurd.
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Old 24th Nov 2017, 03:28
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Now the little girl is satisfied.....she revenged on french crew.....but the french authority has to imply seriously in this case......
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