USA Today: UA forcibly remove random pax from flight
Join Date: Apr 2010
Location: Between a Rock and a Hard Spot
Posts: 199
Likes: 0
Received 0 Likes
on
0 Posts
Join Date: Aug 2011
Location: TPA
Age: 57
Posts: 9
Likes: 0
Received 0 Likes
on
0 Posts
West Coast,
Your posts neatly summarize what is so problematic with the concept of "acceptable behavior" in the USA today. For police, and perhaps other agents of government, it means violence is an accepted and even expected response to a citizen exercising his / her rights...
More importantly, for you to suggest that quiet acquiescence is the proper response to unfair action by authorities shows how far the USA has drifted from its core founding principles. I wonder what the Founding Fathers, or the folks in Boston Harbor in 1773, would think. Perhaps you should find a quiet spot and read some Thoreau...
Your posts neatly summarize what is so problematic with the concept of "acceptable behavior" in the USA today. For police, and perhaps other agents of government, it means violence is an accepted and even expected response to a citizen exercising his / her rights...
More importantly, for you to suggest that quiet acquiescence is the proper response to unfair action by authorities shows how far the USA has drifted from its core founding principles. I wonder what the Founding Fathers, or the folks in Boston Harbor in 1773, would think. Perhaps you should find a quiet spot and read some Thoreau...
insane. Guys like Jefferson and Patrick Henry would be waterboarded and in some Federal prison...ON TOPIC: I fly. Lots. Not on UA anymore. I resisted them, now I LOATH them. I say "no" to police state tactics used by corporations, and I say it with my $$.
Much respects to all you pro drivers and crew supporting the passengers right to not be battered.
Back to lurking for another 4 years or so.
Join Date: Jul 2013
Location: uk
Posts: 180
Likes: 0
Received 0 Likes
on
0 Posts
When you are in a hole, stop digging. The moment ground staff found out that no one wanted to give up their seat, the plan to replace four paying pax with company men should have been ditched. No ifs or buts.
United Breaks People is the next hit song.
United Breaks People is the next hit song.
Sat in his seat? Surely everyone sat in their seats should be removed? If you mean interfering with dead heading company employees... they aren't members of that flight's crew.
Join Date: Jun 2001
Location: Rockytop, Tennessee, USA
Posts: 5,898
Likes: 0
Received 1 Like
on
1 Post
At approximately 6:00 p.m., a 69-year-old male Asian airline passenger become irate after he was asked to disembark from a flight that was oversold. The passenger in question began yelling to voice his displeasure at which point Aviation Police were summoned.
Join Date: Apr 2006
Location: Lestah
Posts: 217
Likes: 0
Received 0 Likes
on
0 Posts
Journey Man,
If said passenger fell foul of the random tombolla and refused to leave as requested by crew, then he could potentially be non-compliant on the clause 'failing to comply with the duties of the members of the flight crew'
If said passenger fell foul of the random tombolla and refused to leave as requested by crew, then he could potentially be non-compliant on the clause 'failing to comply with the duties of the members of the flight crew'
Last edited by Local Variation; 10th Apr 2017 at 23:12. Reason: .
Port
There's a good chance the DH crew was onboard to head to assignments. Missing that flight potentially meant cancelling subsequent flights for significant numbers of pax. Moving crew around in the cabin is a part of airline life.
There's a good chance the DH crew was onboard to head to assignments. Missing that flight potentially meant cancelling subsequent flights for significant numbers of pax. Moving crew around in the cabin is a part of airline life.
Paxing All Over The World
Airbubba
We have no means of knowing what pressures of work and family this man was under. We cannot begin to judge him.
United have a proven track record in customer service.
Or did his behavior become increasingly bizarre signaling an episode of some mental disorder?
United have a proven track record in customer service.
Last edited by PAXboy; 10th Apr 2017 at 23:26.
Join Date: Jan 2011
Location: Brasil
Age: 42
Posts: 145
Likes: 0
Received 0 Likes
on
0 Posts
I imagine that this is going to be quite a mess to sort out....
First, regarding whether or not United offloaded the passenger within the remit of their Ts and Cs. Second if the Responsibility for the police being called will fall at the customer services/ complaint handling of United or Republic (who operated the flight) and thirdly, and most difficult if the physical injuries, and moral damage was caused by United or the Police service, I think that there is going to be a hell of a lot of finger pointing and posturing before any setlement is made. I also wonder if United/Republic/both will take the Police service to court for damages over this incident, as ultimately, the responsibility for the passengers injuries must lay at the feet of the officers on the aircraft.
I have no idea about my next question, as this resulted in the injury of a passenger onboard a US reg aircraft, will the NTSB get involved and make a report on the incident? or do they only care when the engines are running?
First, regarding whether or not United offloaded the passenger within the remit of their Ts and Cs. Second if the Responsibility for the police being called will fall at the customer services/ complaint handling of United or Republic (who operated the flight) and thirdly, and most difficult if the physical injuries, and moral damage was caused by United or the Police service, I think that there is going to be a hell of a lot of finger pointing and posturing before any setlement is made. I also wonder if United/Republic/both will take the Police service to court for damages over this incident, as ultimately, the responsibility for the passengers injuries must lay at the feet of the officers on the aircraft.
I have no idea about my next question, as this resulted in the injury of a passenger onboard a US reg aircraft, will the NTSB get involved and make a report on the incident? or do they only care when the engines are running?
HEMS driver:
...but strictly speaking, he was a potential threat to safety. In this mess created by UA, he refused to vacate a seat needed by someone else. No takeoff without all being seated.
Was this explained to him?
grizzled:
Correct! It's an absolute gift.
This pax was not disruptive, not drunk, not a threat to security.
Was this explained to him?
grizzled:
United will suffer in so many ways from this. Including, I'm sure, at the hands of the late night comedy shows in the USA tonight.
N4790P
I'm not sure what I find more bizarre, the actions of these UAL representatives or posters trying to justify their actions! 3 burly men against a 69 year old doctor!
Join Date: Jan 2011
Location: Brasil
Age: 42
Posts: 145
Likes: 0
Received 0 Likes
on
0 Posts
United didn't physically manhandle the customer and most likely did not instruct the officers to use violence...... or do you think they were like the M in the James Bond films.... "Make it look like an accident 007"?
United's contract of carriage. It is only a mere 36876 words . Perhaps somebody can find a clause which alllows an airline to behave like this.
https://www.united.com/web/en-US/con...-carriage.aspx
https://www.united.com/web/en-US/con...-carriage.aspx
But it specifically excludes injuries to those on board that have been inflicted by other persons.
Join Date: Apr 2011
Location: South East
Posts: 52
Likes: 0
Received 0 Likes
on
0 Posts
This is just completely crazy to me.
UA are in the news apologizing for the 'overbook situation'. What overbook situation?
It sounds like there was a need between post-boarding and pre-departure to suddenly create 4 seats for staff on STANDBY.
That is not an overbook situation.
UA are in the news apologizing for the 'overbook situation'. What overbook situation?
It sounds like there was a need between post-boarding and pre-departure to suddenly create 4 seats for staff on STANDBY.
That is not an overbook situation.
Join Date: Jan 2006
Location: Toronto, Canada
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
Is it really UA's fault? Is it not the fault of the police persons who got excessively rough and physical? Why did their training not kick in and give them second thoughts on using strong arm tactics? Why did those police persons not suggest to the CC that they were not prepared to use physical force of that degree? And suggest to the CC that a more civilised solution should be found?
newfoundglory
I was just thinking the same thing: The CEO is apologizing for the wrong thing. It's a function of the power and speed of social media today that companies fall behind so quickly (in terms of PR ramifications) and then simply cannot overcome the tsunami.
Having said that, I'm sure the Chief Spin Docs at UA are with the CEO right now, trying to compose some "press releases" (which today don't involve the "press" at all) and come up with a damage control strategy, which is also nearly impossible today due to the internet.
The younger folks on here should look up "Marshall McLuhan"...
I was just thinking the same thing: The CEO is apologizing for the wrong thing. It's a function of the power and speed of social media today that companies fall behind so quickly (in terms of PR ramifications) and then simply cannot overcome the tsunami.
Having said that, I'm sure the Chief Spin Docs at UA are with the CEO right now, trying to compose some "press releases" (which today don't involve the "press" at all) and come up with a damage control strategy, which is also nearly impossible today due to the internet.
The younger folks on here should look up "Marshall McLuhan"...
