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Jet2 Emergency Landing at East Midlands

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Jet2 Emergency Landing at East Midlands

Old 9th Sep 2014, 10:25
  #81 (permalink)  
 
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Does anyone really believe that a safety briefing, a safety card or a online quiz will prepare a passenger for an emergency?


Not really but it will remove some of the Darwin candidates from the cabin allowing the rest of us a chance.
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Old 9th Sep 2014, 13:56
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I'm fortunate enough not to have gone through it, but an emergency evac is one of the things I worry about when on a flight. Who's in what seats between me and the exit. How is the 120lb 5' flight attendant going to deal with the 7' 300lb idiot going the wrong way?

But from videos (who the hell thinks that's a good time to make a video?), one of the most asinine things is the flight attendants screaming. That to me induces an air of panic. It's one thing to give out an authoritative order in a loud manner, quite another to scream. Is this just the FA's panicking themselves, or is that the training? What's the aim of it? It's concerning to me that people will give undue attention to a seemingly panicked FA rather than their full attention to exiting the aircraft in an orderly, expeditious manner, following plain, authoritative instructions.

It reminds me of the TSA loons shouting at no-one in particular in a condescending voice. Gives the air of an uncontrolled operation. It worries me that this is officially "OK".
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Old 10th Sep 2014, 21:16
  #83 (permalink)  
 
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Flew out on a UK airline on Sunday. Three of the pax in the two exit rows in front of me had headphones in while the cabin crew gave the special briefing for people in the overwing exit rows and paid no attention. Cursory attention from the rest.

Flew back with same airline today and the pax next to me found a small package left from the previous flight in the seat pocket. Proved to be harmless, but not identified in the pre-flight security check.

From the comments of some posters in this thread, there seems to be a suggestion that these deficiencies are down to the regulators, but to me it seems that they are down to the airline with whom liability rests. In both cases had I survived an incident/accident, I would hold the airline responsible for failing to exercise a duty of care. Airline managements have to put in place proper measures to ensure that safety and security procedures are being complied with.
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Old 19th Sep 2014, 15:55
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In post #68 Rottonray mentions "Civil Disobedience". Actually this is Criminal Disobedience. Let us make no mistake about this.
In the days of going for a 6.99 burger and expecting 5 star customer service, it's important to remember who is in charge when you step onto an aircraft. It's not Nando's or the post office, and if the Captain or any of the crew says "Sit down, stand up, turn around 3 times and sing us a song" then, however unreasonable it may seem, that's what happens. You can talk it through with Customer Services later.
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Old 19th Sep 2014, 16:23
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16024.. Thank you ... that's all that needs to be said.
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Old 19th Sep 2014, 18:37
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This whole conversation (thread) boils down to the simple fact that SLF looks upon CC as if they were waiters. And that's actually their usual experience and perception of flying, having no idea but from movies and yellow press of what an emergency can be.
A word from the cabin crew in the initial PA to remind passengers that CC is in the first line there to keep people safe wouldn't cost much, I guess.
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Old 19th Sep 2014, 18:46
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A word from the cabin crew in the initial PA to remind passengers that CC is in the first line there to keep people safe wouldn't cost much, I guess.
And that "word" is almost always mentioned by the flight deck welcome on-board PA prior to push back and start-up.

But then they probably don't listen to that either
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Old 21st Sep 2014, 13:43
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Well, then stress that word, walking down the aisle, showing the emergency exits and so on. I can only remember of videos one could hardly differenciate from a stupid ad' for whatever sale product. "Safety", you said? It starts with personal commitment instead of pressing a dumm button on a screenplay.
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Old 21st Sep 2014, 18:15
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16024 hits the nail on the head.
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Old 21st Sep 2014, 22:53
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As SLF , can I make a suggestion, for one make the announcement heard over the rabble thats just boarded, Yes it WILL annoy regular customers, and probably cause the rest to complain, whys' it SOO loud, but half the time, when I've been on a plane in recent times, its been difficult to hear what cabin crew are saying and the Captains announcemnt's are barely audible, but then that doesn't just apply to Jet2 , had same on Thomson, and AA ... unfortunately as has been said on here before, people just don't take any notice , unless your really in their face.. so maybe a bit of deafening instructions to begin with will get their attention... gets me those that don't listen are usually the first to complain about something that's wrong.. of course the only other thing i could suggest is that the plane doesn't move until everyone is paying attention
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Old 21st Sep 2014, 23:56
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takeoff, valid points especially for those who are hard of hearing such as the elderly.

Whenever the PA is verging on inaudible I always make a point of informing a member of cabin crew.
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Old 22nd Sep 2014, 17:42
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take-off

Airlines have made a rod for their own back with a certain airline treating its cabin crew as sales staff first and safety staff a very distant second add other certain airlines flying aircraft so old that the PA has the output fidelity of an early pathe news report, flight deck that mumble or can't be arsed, what do you expect .
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Old 22nd Sep 2014, 20:19
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Not all airliners. If you have the oportunity to assist to an, for instance AF's FA briefing before departure, sometimes even w captain directing it, you will note how serious they prepare as a whole crew and individually, in each station, how they stablished the procedures, who is in charge, assign personal tasks. How they check all the emergency equipment for availability and proper working condition, how they demand and even stop the flight should something is missing or malfunctioning.
At that time, no other problems like maintenance, catering, operations will be adressed, only passager and crew safety. This requieres time, training, discipline and, of course, money. In my experience, this is very similar for many full fare airliners
I had not any experience neither I expect such a meeting in a LCC.
At the end, everything goes down to "You get what You paid for".
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Old 23rd Sep 2014, 10:04
  #94 (permalink)  
 
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In my experience, this is very similar for many full fare airliners
I had not any experience neither I expect such a meeting in a LCC.
At the end, everything goes down to "You get what You paid for".
I am not entirely certain what you are insinuating as your English is difficult to understand, but by my reading it appears that you "might" be insinuating that LCC operators don't do all of the preparations that you have described. If that is the case then I believe you are very much mistaken and are making a huge assumption that you cannot substantiate. I believe, certainly in the UK, that ALL operators regardless of their low fare or otherwise complete all such safety briefings and pre-flight checks of the safety equipment, and are all highly trained in it's use. So, in the UK (I have no experience anywhere else so won't generalise) you are correct, you do get what you pay for, you will ALWAYS get highly trained and professional crew who know what they have to do and when they have to do it, that includes "shoving" the door to open it to release the slide, and that most definitely will always include being shouted at in a sharp manner when required to evacuate, it tends to make people hurry up and get off, just what we want. They aren't panicking, they are doing what they are trained to do.
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Old 23rd Sep 2014, 16:13
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The trouble is you're dealing with the public. Some of them are smart, but many are not. Anyone remember how so many pax were gobbing off about the awful cabin crew shouting at them and pushing them down the slide if they hesitated when Virgin had their smokey evac? They are too stupid to realise that the crew are there for their safety and too stupid to pay any attention to briefings or immediate instructions, and they then blame everyone else. Shame these people can't be identified at boarding and sat in seat with delayed release belts that only open when all the cooperative and intelligent punters are out, (if at all)...
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Old 23rd Sep 2014, 16:31
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Johnny.. hear hear.. saved me having to say it.. M84 you have just demonstrated your ignorance of these matters in public
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Old 23rd Sep 2014, 18:11
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The solution is surely to mention the escape path from overwing exits in the safety briefing. Slides are mentioned after all. Any passenger seated there needs to be briefed that they would need to open the hatch and when to do so.

My most recent flights in the exit rows have all been with easyJet. In every case the flight attendant was assertive in demanding exit row passengers' attention before briefing them in detail. Obviously everyone says they are happy to stay in the exit row when asked. A warning about how heavy the escape hatch is might put some people off sitting there though. A 20 kg escape hatch is as heavy as the baggage they checked in, but unlike that is not on wheels and may need to be lifted in a sitting position.
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Old 23rd Sep 2014, 20:39
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Lefthanddown, it doesn't matter what you put in the briefings or on the cards if the punters pay no interest in it. I keep the PA selected on on my selector at a low volume, and if I hear the cc pause the demo a second time to tell folk to pay attention, I put the brakes on and make a similar comment. I have thrown a handful off for continuing to be disruptive during the demo in the past, but we shouldn't need to get to that stage if the passengers were more reasonable. Stopping all sales of alcohol in the airport would be a good start to improving behaviour and attention on the aircraft, I think.
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Old 24th Sep 2014, 02:24
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Yes and cabin staff not over-serving would be good too.
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Old 24th Sep 2014, 19:10
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Ron...

There isn't time on most UK hop flights for that to happen. What does happen is the two hours in the bar beforehand, and then bottle of vodka or JD they smuggle on to keep themselves going...
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