Ryanair Overheats Passengers At Eindhoven Airport
A "fine" weather experience?
It seems that the airline under consideration maybe a very good one to be used for a trip A to B when things go fine but a very bad choise if things turn bad (weather or mechanical delays).
Is this accurate? Has any PPRuNer experience when things went bad requiring re-routing or accomodation of pax and the airline in question handled well?
Is this accurate? Has any PPRuNer experience when things went bad requiring re-routing or accomodation of pax and the airline in question handled well?
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I had a situation like this in EZY a couple of years back. VERY high temperatures on the ground at PMI, no APU, and the ground air conditioning wasn't working - pax on board, closed up waiting for a slot/improvement. Temperature in the cabin was 32 degrees C and rising.
Called ATC and explained the situation, asked to start early one engine on stand for some cool air, they OK'd it, problem solved.
Called ATC and explained the situation, asked to start early one engine on stand for some cool air, they OK'd it, problem solved.
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Boarded an APU-less Air France A318 for an on time departure on LHR-CDG last Saturday knowing I was looking at a two hour delay. Active and moving thunderstorms in the area had thrown the program into disarray with lots of refiling on other SIDS only for the cells to move by the time the plan got to ATC. Credit to the flight crew, Captain left FD open and came out to apologise. He spoke to handling agent asking to depland and was told no and worse, the air con truck was on the blink and they had to borrow one from Alitalia for engine start!
So they did their best. The Captain ordered loads of bottled water and personally helped the cabin crew load it. The rear door was cracked open, roped off and guarded and we were invited to take turns at standing on the jetty where it was much cooler. The result was a "we're all in it together" mentality and nobody got angry, ill or hacked off. Making the best of a bad thing is the best that they could do, with any connecting passengers being met at CDG.
I was quite impressed.
So they did their best. The Captain ordered loads of bottled water and personally helped the cabin crew load it. The rear door was cracked open, roped off and guarded and we were invited to take turns at standing on the jetty where it was much cooler. The result was a "we're all in it together" mentality and nobody got angry, ill or hacked off. Making the best of a bad thing is the best that they could do, with any connecting passengers being met at CDG.
I was quite impressed.
Last edited by Skipness One Echo; 29th Aug 2012 at 12:12.
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What are the legalities if someone wanted to get off the aircraft after an hour or so sitting on the ramp due to discomfort from heat, cold etc…?
Can the Capt. refuse to disembark a pax ?
Was 5 mins away from doing it myself a few years ago but got the APU started just in time !
Can the Capt. refuse to disembark a pax ?
Was 5 mins away from doing it myself a few years ago but got the APU started just in time !
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overheated passengers.
I remember quite some time ago when british midland used to operate on the lhr-ams route being given a bottle of water as soon as we got on the fokker. When we were all seated the pilot told he had no air-con working and when we got time to complain about this. I know it is only a short flight but it did get very hot with a few passengers being sick. I know me and my partner did complain but all we got was an acknowledgement card!
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Spinning,
There are no clear legalities here, other than (and I speak as RYR crew) you will not be detained on one of our aircraft.
If you decide to offload yourself due to delay/heat/change of plans you will be allowed to go without argument. As much as you may not to travel anymore we would not want to try to "force" you to stay, as you may well become disruptive (as I would in your shoes) and it is a situation nobody wants.
Obviously once off you cannot come back.
There are no clear legalities here, other than (and I speak as RYR crew) you will not be detained on one of our aircraft.
If you decide to offload yourself due to delay/heat/change of plans you will be allowed to go without argument. As much as you may not to travel anymore we would not want to try to "force" you to stay, as you may well become disruptive (as I would in your shoes) and it is a situation nobody wants.
Obviously once off you cannot come back.
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I dont work for Ryanair but I think Ryanair are quite good, if you follow the terms and conditions which are made very clear and you have to tick to say you've read them when you book, you wont get stung by any extra charges. The ones that you are likely to cause you to incur a charge are made clear anyway even if you don't read the main terms and conditions, they're not hidden away. They're aircraft are perfectly fine, virtually always on time or early, professional crew etc and very good value for money. They get you comfortably from A to B at a very good price.
I do prefer easyJet and I think they've got a great product in between loco and full frills but they are often a lot more expensive.
If this incident had happened on any other airline no one would have heard about it. It seems the common misconception that a low cost airline cuts corners is still very much some peoples attitudes.
I do prefer easyJet and I think they've got a great product in between loco and full frills but they are often a lot more expensive.
If this incident had happened on any other airline no one would have heard about it. It seems the common misconception that a low cost airline cuts corners is still very much some peoples attitudes.
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For the results of an Airline award such as Built4Speed mentioned to be free from bias they would have to select members of the travelling public at random. As they don't do this the results are pretty useless. I've participated and can say with all sincerity that their invite was hardly random and in reality those who respond to such questionnaires probably have some motive for doing so.
Some Ryanophobic persons don't consider the full population of 77 million satisfied customers who have flown this year in their arguments but prefer to draw conclusions often without sufficient thought, based on malicious self satisfaction gained from reading about the relatively few dissatisfied customers.
Some Ryanophobic persons don't consider the full population of 77 million satisfied customers who have flown this year in their arguments but prefer to draw conclusions often without sufficient thought, based on malicious self satisfaction gained from reading about the relatively few dissatisfied customers.
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I have to say that I am amazed at the anti Ryanair comments on this board, I have flown Ryanair for a few years now and hand on heart never had a bad experience with them, nice professional cabin crews the only thing I dont like is the yellow interior of the aircraft. I have a friend who works as cabin crew and she loves the job, you have to give credit where its due the way they turned the airline industry on its head with everyone trying to follow them with cheap flights.
I was in Malaga recently and it was some sight looking out the terminal window at a line of Ryanair planes, two Aer Lingus and a British airways jet on the ramp not a Spanish plane in view, dont forget they are huge employers in the airline business and we should thank them for what they have done and the employment they provide and not be knocking them at every opportunity. It would be a very sad day if they ever cased operating.
I was in Malaga recently and it was some sight looking out the terminal window at a line of Ryanair planes, two Aer Lingus and a British airways jet on the ramp not a Spanish plane in view, dont forget they are huge employers in the airline business and we should thank them for what they have done and the employment they provide and not be knocking them at every opportunity. It would be a very sad day if they ever cased operating.
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@antonov and depone
Hate on me as much as you want, but that was my experience flying Ryanair.
Maybe you guys get a different treatment in your cozy cockpits, but just because you disagree doesn't mean my statement is "bull****" or comes from "flight sim" (very stupid remark by the way, as we are talking comfort, not flying on a computer) I tend to feel hot faster than most people, so I turned to my fiancé who happens to always be cold, well...she was sweating!
Cabin overheated (ok it was winter, but nevertheless too hot) I didn't even recognize the NG cabin interior, everything looked fake and cheap,and I won't even talk about the constant harassment to buy this or that.
Only flew that "airline" because it was the only one flying direct Girona from "Paris" Beauvais. My experience was much different from flying Air France CDG to Barcelona a couple months earlier.
Even for 30 bucks round trip, will not do it again.
Maybe you guys get a different treatment in your cozy cockpits, but just because you disagree doesn't mean my statement is "bull****" or comes from "flight sim" (very stupid remark by the way, as we are talking comfort, not flying on a computer) I tend to feel hot faster than most people, so I turned to my fiancé who happens to always be cold, well...she was sweating!
Cabin overheated (ok it was winter, but nevertheless too hot) I didn't even recognize the NG cabin interior, everything looked fake and cheap,and I won't even talk about the constant harassment to buy this or that.
Only flew that "airline" because it was the only one flying direct Girona from "Paris" Beauvais. My experience was much different from flying Air France CDG to Barcelona a couple months earlier.
Even for 30 bucks round trip, will not do it again.
I have used Ryanair five times to get from A to B with my family. I confess that the online booking procedure is not the most user-friendly so I now let the Family Controller deal with that.
I have to say that on every occasion, we have been transported from A to B efficiently and on time. I have a particular problem in that one of my sons is wheelchair-bound but that has never caused the slightest problem.
It is interesting that most of the Ryanair detractors are very familiar and frequent visitors to the pprune website.
As a retired TRI/TRE, I know for a fact that 40% of the Ryanair applicants are turned down. It must be quite difficult for them to admit (especially to themselves) that they have been turned down by Ryanair.
Perhaps they should be looking in their respective mirrors in the morning instead of hitching the muckspreader on to the back of their Fergie tractor every day?
I have to say that on every occasion, we have been transported from A to B efficiently and on time. I have a particular problem in that one of my sons is wheelchair-bound but that has never caused the slightest problem.
It is interesting that most of the Ryanair detractors are very familiar and frequent visitors to the pprune website.
As a retired TRI/TRE, I know for a fact that 40% of the Ryanair applicants are turned down. It must be quite difficult for them to admit (especially to themselves) that they have been turned down by Ryanair.
Perhaps they should be looking in their respective mirrors in the morning instead of hitching the muckspreader on to the back of their Fergie tractor every day?
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"dont forget they are huge employers in the airline business and we should thank them for what they have done and the employment they provide and not be knocking them at every opportunity. It would be a very sad day if they ever cased operating."
I wonder if you also buy your clothes from far east sweat shops. Surely you must know, especially as M'OL has told you, that it's not possible to make a profit on tickets <€50. Think about what goes on inside the company and with its employees if such profits can be generated from such cheap tickets.
I wonder if you also buy your clothes from far east sweat shops. Surely you must know, especially as M'OL has told you, that it's not possible to make a profit on tickets <€50. Think about what goes on inside the company and with its employees if such profits can be generated from such cheap tickets.
I really don't know why I am responding to this but here we go:
I was a DC-10 captain with Laker, and as we all know, Fred went bust.
I went for an interview with an American company some time later. It all went well.
An old ex-RAF friend attended the same interview and we compared notes afterwards in the pub.
The first thing he said was "You are going to have to pay for your own uniform".
I was not really interested in the unifrom.
"They wear single-breasted jackets" said he "and they don't wear hats".
I spent $135.00 on NW 38 Street at Miami and came out with a complete uniform, lots of shirts and two pairs of pants.
I went on to fly the DC-10 on the American register for many years and my colleague went on to fly Jetstreams between Milan and Birmingham. It has to be said that his company paid for his uniform.
I was a DC-10 captain with Laker, and as we all know, Fred went bust.
I went for an interview with an American company some time later. It all went well.
An old ex-RAF friend attended the same interview and we compared notes afterwards in the pub.
The first thing he said was "You are going to have to pay for your own uniform".
I was not really interested in the unifrom.
"They wear single-breasted jackets" said he "and they don't wear hats".
I spent $135.00 on NW 38 Street at Miami and came out with a complete uniform, lots of shirts and two pairs of pants.
I went on to fly the DC-10 on the American register for many years and my colleague went on to fly Jetstreams between Milan and Birmingham. It has to be said that his company paid for his uniform.
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Thunderbirdsix wrote:
The mills of Lancashire in the nineteenth century were huge employers and it seems to me that there lies the business model for O'Leary's outfit.
The Lancashire mills also made money, they also dominated their piece of the market and they also treated their employees like sh1t.
In addition, they were pretty tough with their customers as well, is a pattern emerging?
I have to say that I am amazed at the anti Ryanair comments on this board, I have flown Ryanair for a few years now and hand on heart never had a bad experience with them, nice professional cabin crews the only thing I dont like is the yellow interior of the aircraft. I have a friend who works as cabin crew and she loves the job, you have to give credit where its due the way they turned the airline industry on its head with everyone trying to follow them with cheap flights.
I was in Malaga recently and it was some sight looking out the terminal window at a line of Ryanair planes, two Aer Lingus and a British airways jet on the ramp not a Spanish plane in view, dont forget they are huge employers in the airline business and we should thank them for what they have done and the employment they provide and not be knocking them at every opportunity. It would be a very sad day if they ever cased operating.
I was in Malaga recently and it was some sight looking out the terminal window at a line of Ryanair planes, two Aer Lingus and a British airways jet on the ramp not a Spanish plane in view, dont forget they are huge employers in the airline business and we should thank them for what they have done and the employment they provide and not be knocking them at every opportunity. It would be a very sad day if they ever cased operating.
The Lancashire mills also made money, they also dominated their piece of the market and they also treated their employees like sh1t.
In addition, they were pretty tough with their customers as well, is a pattern emerging?
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blind pew:
So, having used ALL the consumable fuel it presumably landed by using unconsumable fuel! 
This was the same airline that had one aircraft land having used ALL of the consumable fuel and no one dared to put it in the press.
dont forget they are huge employers in the airline business and we should thank them for what they have done and the employment they provide
fireflybob:
That is about the way I used to think when I flew with Laker. It was a wonderful part of my flying career.
We all knew each other and it was all wonderful.
However, on the day that we went down the tubes we had 11 DC-10s, 3 Airbus 300B4s and 5 BAC 1-11s.
Can you just remind me how many 737s (or DC-9s) that your last company operated?
Ryanair curently operate 200 Boeing 737-800s.
That is a considerable fleet by any state of the union.
To successfully run such an organisation successfully, a high quality of training is necessary.
That is about the way I used to think when I flew with Laker. It was a wonderful part of my flying career.
We all knew each other and it was all wonderful.
However, on the day that we went down the tubes we had 11 DC-10s, 3 Airbus 300B4s and 5 BAC 1-11s.
Can you just remind me how many 737s (or DC-9s) that your last company operated?
Ryanair curently operate 200 Boeing 737-800s.
That is a considerable fleet by any state of the union.
To successfully run such an organisation successfully, a high quality of training is necessary.
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Thunderbirdsix,
either you are from management
, either you don't know what you are talking about.
There is not much you can give credit at Ryanair. If your friend is happy in Ryanair, it is probably because she hasn't been there for a long time: harassing the passengers 20 times a week selling all their crap is nothing funny. About all the jobs created, none of them provide security nor social benefit. All the staff are treated like s**t. All these jobs were stolen to other airlines that couldn't compete with a management cheating and lying and bullying their people.
Ryanair is a social disaster to the society and to individuals.
Apply this model to the rest of the economy and you will see how life will be enjoyable. Exploit people, abuse them to get a bit more money.
either you are from management
, either you don't know what you are talking about.There is not much you can give credit at Ryanair. If your friend is happy in Ryanair, it is probably because she hasn't been there for a long time: harassing the passengers 20 times a week selling all their crap is nothing funny. About all the jobs created, none of them provide security nor social benefit. All the staff are treated like s**t. All these jobs were stolen to other airlines that couldn't compete with a management cheating and lying and bullying their people.
Ryanair is a social disaster to the society and to individuals.
Apply this model to the rest of the economy and you will see how life will be enjoyable. Exploit people, abuse them to get a bit more money.