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Easyjet exposed!

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Easyjet exposed!

Old 7th Feb 2002, 14:37
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I advise several companies on their travel needs and the main problem are these;

Meetings can get changed and/or cancelled for a million reasons at anytime.

If you want Flexibility DON'T book easyjet.

Time is money to a busy executive. So if your flight is cancelled or delayed (Yes could happen to any airline) and you need to get where you want to go!

If you want to be looked after in the event of a cxx flight DON'T book easyjet!

Most business travel is booked shortly before travel.

If you expect low low fares just before departure. .DON'T assume you'll get them from easyjet.

And finally if your the MD of the board trying to impress

DON'T Turn up on an airline that prides itself on being cheap!!

. .And finally a personal one from me.

If you don't want poor service and RUDE ground staff...... DON'T FLY FROM LIVERPOOL!!!!!

. .Let the Slagging from you Orange Types start!

BTW why the hell do EZY think they can BLACKMAIL pax into their seats???? <img src="mad.gif" border="0">
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Old 7th Feb 2002, 14:53
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I am beginning to wonder if the highly regulated world of a/c ops and aggressive business techniques are entirely comfortable bed fellows.. .It seems that some of the methods used in generating business seem quite alien to aviation. Both Ryanair and Easyjet have recently had major spats/cockups with customers, airlines and the advertising authorities- this being the latest one, but is this spilling over into a/c ops. Previous threads have spoken about photocopied and even non-existent Jepp plates and the taking up of TOO much fuel- I accept that these could be anecdotal stories, but I wonder if I am the only one who thinks that clear delineation should be drawn between the two sides of the business. Or are we ultimately going to see a modified Air Nav Order for no-frills carriers with a highly elastic CAP 371 !!. .It is quite disturbing that almost every few days a less than positive story emerges about some new practice/idea/procedure from a no frills carriers.

<img src="confused.gif" border="0"> <img src="confused.gif" border="0"> <img src="confused.gif" border="0"> <img src="confused.gif" border="0">

. .Remember two wrongs don't make a right but three rights make a left!!
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Old 7th Feb 2002, 15:27
  #23 (permalink)  
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I just checked on a one leg journey for next week. Its business but I don't care what class of travel I get. At this point in the run-up, Go is 232 euro, BA 243 euro and Easy showing between 107 and 187. This looks remarkably as though if I book early next week there's going to be no significant difference.

Although I have not used them I understand Easy is a good business option in some cases but no more so than BA (and that's pre-discount).

Note also most companies have travel departments to do the booking. In my experience they won't book no-frills as they get no money for it. Executives costing 100 pounds per hour can soon waste more than the ticket price difference.
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Old 7th Feb 2002, 16:38
  #24 (permalink)  

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frazhm,

Full, normal Jeppesen sets(x2) in each easyJet cockpit.

Intelligent taking of extra fuel is supported according situation.

No cheapness or skimping in the training or flight ops dept.

Desk Driver,

Many businessmen fly on easyJet and mention it on arrival - shows nouse actually.

Rudeness in Liverpool - that's Liverpool generally but report it anyway.

Don't expect low fares at short notice - true and openly stated ( though they are still often cheaper than what else is available.)
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Old 7th Feb 2002, 16:53
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Angel

Plenty of suits and briefcases checking in with easyJet this morning, business travellers obviously use the routes from Luton.

As an aside, I know of one company that books dozens of flights for its staff on easyJet. Most of the time staff do not use the tickets, but booking in advance means that this company can buy over 10 flights (5 returns) for the cost of a single from Heathrow on a 'major'! This company also uses the facility to change a booking for 10, plus the cost of the difference between the 2 fares. Flexibility!
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Old 7th Feb 2002, 17:17
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To add some specific data, large companies with high travel frequencies will normally get 3-4% back from the travel agent (from the 6-9% that the airlines give them in commission) and up to 40% discount from the airlines.

My employer is a large French company, and we get at least 40% off from Air France. I guess TotalElfFina (named by EasyJet) gets even more since they are such big travellers that Air France even runs a special frequent flyer club more or less just for them.
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Old 7th Feb 2002, 17:38
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I do hope stelios uses charter flights when crossing the atlantic, as he would not want to waste his company money!

This really is utter bolloc*s from easyjet.

I do hope he also:

has the cheapest house possible

the cheapest car possible

the cheapest travel arrangements (By bus only, as rail is more expensive)

Flies on the very cheapest fares by booking months ahead.

Surely he would practise what he preaches. Likewise for his senior staff members.. .

I'm starting to think that some budget operators are becoming more and more desperate in their aproach. Is this because growth has peaked.

Think about it, the budget operators have seen massive growth in the past, but logically, that cannot continue. When the growth starts to slow, even if the airline is still profitable, then the share prices will 'get real', as they did following the hysteria with Dotcoms.

Maybe it will not be long before the 'smart money' starts to re-assess the growth potential for these businesses. A very large element of growth in recent profitability for Ryanair has, by their own admission, come from cutting costs, but again there is a limit to growth generated in that way. It is such a classic business experience with very rapid growth, rising share prices, the growth slows and investors start to question strategy for continued growth, the share price falls, and business confidence drops.

And business confidence is ABSOLUTELY critical in aviation.

I don't want to see any business fail, but bolloc*s like this just annoys me.
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Old 7th Feb 2002, 18:32
  #28 (permalink)  
 
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ChrisN

Not sure what your point was but as I said I have flown EZY many times. In fact, my company positively encourages us to fly low-fare airlines if it is convenient. For about 18 months I was working very close to LTN so it made sense to fly EZY. Goinf down was fine but coming back in the evenings was a lottery. The EDI-LTN route is a godsend for my parents. My brother lives near to Watford so my parents can get cheap trips to see their grandchildren! At the moment I am working near Terminal 4. There is no-way I am flying to LTN when LHR is much, much closer. The difference in price is minimal. Our company have very good deals with BA and BD. At the moment a fully flexible Economy tix with either is 180. A business tix with BD is 189. With both of these I get lounge access, meal (breakfast is very welcome at 06:30 <img src="smile.gif" border="0"> ) and an allocated seat. A few weeks ago I tried to book at EZY flight on a Monday morning. The fare was 129.00 outbound and 109.00 inbound. 238 to fly EZY? I don't think so.

As mentioned above, FF points make up for the inconvenience of constantly travelling. I have done well over the years out of various schemes with trips in Biz and Eco payed fully with points.

EZY really need to get their facts right before they go accusing companies of avoiding them. Rubbishing your customer, unfairly, is not good for your relationship!
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Old 7th Feb 2002, 20:42
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Whether it is good governance or not, I will not fly with Mol or Stelios. I support british business even if its owned by germans and scandinavians or the singapore goverment. More importantly, they support me. As one of their better customers they pull out stops to help me when I need it. If I need to be on a particular flight, they will deboard someone. If I cant make that flight they will put me on the next one, without fee. Oh, and they massage my ego. bollocks. business class on a euro route is economy with a bagel. Also, I fly with BD/LH/SAS 50 times, they give me a first class ticket anywhere in the world. Stelios, I admired your adverts encouraging business to use you, but until you let my travel department make the arrangment and you offer fully flexable, refundable tickets and pay the girls to do it - screw you. I will not be cajoled, blackmailed or threatened. I will be encouraged. I see I get double miles to FRA/VIE next month - who can I see in FRA (not Hahn <img src="smile.gif" border="0"> ) When I go to TLV next month, can I go through FRA/VIE ??? Thats how to put revenue on seats
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Old 8th Feb 2002, 03:15
  #30 (permalink)  
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Completely in agreement with Desk Driver.

I use EasyJet almost weekly from Liverpool and the attitude of both the ground based staff and the Cabin Crew is appauling.

Politeness costs nothing.
 
Old 8th Feb 2002, 04:18
  #31 (permalink)  
 
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One of the things that easyJet *does* do is take some of the pressure off the BA/VS "relationship"!

This may be apocryphal, but several years ago I heard that VS ops was frequently under pressure from the Grinning Pullover (now, of course, Sir Grinning, or is it Sir Pullover?) to do things that were A Bad Idea (schedules, on-board unwise activities, etc.)

Luckily for VS, the guy actually running the show could and did stand up to the Marquis of Pullover's pressure, and indeed Duke Grinning deserves credit for accepting that.

Now let's look at easyJet and Ryanair. Culturally, does it look *likely* that anyone would successfully standup to Stelios or MOL? And if they did, that Stelios and MOL would respect them?

Malc.
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Old 8th Feb 2002, 14:19
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Wink

Its working again and were all falling for it. The advertising people at easyJet must be falling about laughing watching and reading all the "free" additional coverage they get as a response to their carefully prepared adverts. . .Any carrier ( or any business for that matter ) who has say 10 million customers a year are fully prepared to see a few complain on telly or in the papers/internet for the exposure that it generates because the vast majority of the 10 million had good flights, were treated as they expected and got from A to B and back for what they felt was a good price.. .Lets face it the pax aren't running away in droves because of what is being said here, quite the opposite in fact, and for every one detractor their are a 100 or more who will extole the virtues of "no frills" so best get used to it!
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Old 8th Feb 2002, 15:50
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Maybe, nice_beaver, maybe....

but I am one passenger who will never fly Easyjet again. I'll pay the money, so what. I'll fly to where I want to fly and get there safely.

Last time I flew to LTN the cabin staff giggled and cajoled their way through the safety demonstration. I would never again put the safety of an aircraft evacuation in their hands.

And before retorts come through about "one off incident" or "making the journey humorous" safety isn't a joke. And it wasn't a one-off incident, my father was forced to fly Easyjet the other evening and said the crew did excatly the same thing.
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Old 8th Feb 2002, 16:07
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Wink

Good Lord......someone noticed what happens during a safety brief.

The amount of passengers that pay the slightest attention to the dry old safety brief is sadly very small. If there is a bit of humour injected from to time to time at least it makes some sit up and take notice. The CAA have no difficulty with this whatsoever.

The only time pax will pay full attention is if it's printed on the front page of their newspapers of given on cassette for their walkman.

Rest assured, if an evacuation were necessary, EZ cabin crew are as good as any in the business......and I speak with nearly 25 years experience.

Pax who pay no attention whatsoever will be severely disadvantaged in an emergency - and it doesn't matter whether that's with BA, FR, EZ or any other carrier.

Come on then folks.......next topic to knock EZ is...................... <img src="rolleyes.gif" border="0">
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Old 8th Feb 2002, 16:19
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Can we now expect an advert from Ford directed at EZ shareholders claiming that Stelios 'wastes' their money because he uses Mercedes A class cars for EZ car rental, when they have cheaper cars???......I doubt it.

The problem with the advert, as with a lot of Stelios's tactics is that it's subjective.
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Old 8th Feb 2002, 16:46
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AT IT AGAIN!!

Now not shaming the previous companies, 2 of which have disproved the allegations, they're shaming some others...

<a href="http://www.easyjet.com/en/news/fatcat.asp" target="_blank">http://www.easyjet.com/en/news/fatcat.asp</a>

I ask Easyjet:

I would like to know if, on the evening before the flotation of the company, Stelios stayed in THE CHEAPEST accommodation in London.. and does he drive the CHEAPEST company car, use the CHEAPEST petrol stations...

It's just plain rude.. <img src="mad.gif" border="0">
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Old 8th Feb 2002, 18:29
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Angry

What has this got to do with aviation ?? As said countles times before - this is a marketing thing !

Maybe Danny should start an airline bashing and marketing bashing forum !

Get a life !!!!!!! <img src="rolleyes.gif" border="0">
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