Go Back  PPRuNe Forums > Flight Deck Forums > Rumours & News
Reload this Page >

Ryanair/Channel 4 dispatches Programme

Wikiposts
Search
Rumours & News Reporting Points that may affect our jobs or lives as professional pilots. Also, items that may be of interest to professional pilots.

Ryanair/Channel 4 dispatches Programme

Thread Tools
 
Search this Thread
 
Old 13th Feb 2006, 08:03
  #121 (permalink)  
 
Join Date: Feb 2005
Location: London, New York, Paris, Munich
Posts: 30
Likes: 0
Received 0 Likes on 0 Posts
I think people are perfectly entitled to read the correspondance, form an opinon, and comment on it. With respect, you have done so yourself...
Just for starters, had you considered that the correspondence between Ryanair and C4 is part of the jousting for position that comes with this territory?
Whether this web site is a suitable arena to discuss the correspondance is purely up to the owner, and seeing as this thread is allowed to remain, I assume he grants consent.

If there is evidence that contradicts that which Ryanair has presented, for example this letter from the IAA to the demoted pilot, it should be sent to the programme makers to be included in their show. Until we see it your assurances are heresay. All the 'wise' people have said is the evidence presented so far does not prove Ryanair has a problem - that is not to say there is no problem, just that these two reporters do not appear to have found anything wrong with the organization itself. It appears that they have found disatisfied employees, and a well trained and professional captain who will now be more careful when he jokes with cabin crew in case they are reporters breaching his trust . May this be a lesson to us all, yet another barrier between us and the people on the other side of the locked door.

As for this being 'he said, she said', nothing could be further from the truth. One side has made accusations with no supporting evidence, the other has rebutted those accusations and supplied supporting evidence. You may not agree with or like the evidence, but the only way to counter it is with evidence of your own. Saying 'I have seen a letter' is less persuasive than having sight of the letter (or memo) itself. Ryanair have presented evidence that can be tested in court, none of their letters were marked 'without prejudice' and I am sure they would not have included the evidence if they could not have it withstand robust 'cross examination' by the other side. They come over as being pretty smart.

Those who have evidence which would support the programme maker's case (or should I say 'bias') should supply it to the programme maker. It looks like they need all the help they can get.
bermondseya is offline  
Old 13th Feb 2006, 08:14
  #122 (permalink)  
 
Join Date: Oct 1999
Location: UK
Posts: 464
Likes: 0
Received 0 Likes on 0 Posts
Anything can be 'tested in court' ... it just might not pass the test.
Flap 5 is offline  
Old 13th Feb 2006, 08:24
  #123 (permalink)  
 
Join Date: Feb 2005
Location: London, New York, Paris, Munich
Posts: 30
Likes: 0
Received 0 Likes on 0 Posts
That's not true Flap 5, there are rules dictating what can be introduced as evidence, not everything can get in.

lol powdermonkey. Well, I will not be watching it as got other things to do, so will be dependant on the well known reporting impartiality of the pprune crowd I would be interested in knowing whether they edit Ryanair's response (and if they introduce anything new, which would be very naughty of them as they are supposed to let Ryanair know in advance if they do)
bermondseya is offline  
Old 13th Feb 2006, 08:40
  #124 (permalink)  
BBT
 
Join Date: Mar 2005
Location: Around and about
Posts: 79
Likes: 0
Received 0 Likes on 0 Posts
bermonseyaAt the beginning of you post you say that “With respect, you have done so yourself...” implying incorrectly that I did as you did. Please read my remarks carefully. I commented on the exchange neutrally (my remarks applied to BOTH sides). By your comments you make it clear you accept one version and reject the other. You also say
for example this letter from the IAA to the demoted pilot, it should be sent to the programme makers to be included in their show. Until we see it your assurances are heresay.
Just for the record:
1. The letter has been published on REPA.
2. There is no reason to believe that the letter has any direct relevance to the programme, or that C4 do or do not have it.

Finally, you are prepared to conclude that “One side (Channel 4) has made accusations with no supporting evidence …. ” without first seeing the programme.
BBT is offline  
Old 13th Feb 2006, 08:48
  #125 (permalink)  
 
Join Date: May 2004
Location: BAC
Posts: 60
Likes: 0
Received 0 Likes on 0 Posts
Morning Ireland RTE Radio Interviews

Morning Ireland RTE Radio

www.rte.ie Download Interviews.

The Channel 4 Programme Producer and MOL were both interviewed on Morning Ireland this morning worth a listen.

The proverb “ every Cloud has a Silver Lining “ is very apt on this occasion. The Programme Producer was most unimpressive when challenged by RTE there was clearly no substance to the allegations made except minor infringements “ Boarding Staff not checking Passports on boarding” “A burst vomit bag not been cleared up properly “, “Cabin Crew asleep on the job” untrue per MOL comment ! footage not on a Ryanair Aircraft. Alleged that Cabin Crew did not having proper security checks !! Trainers not supervising internal examinations correctly !!

MOL fielded all the questions put to him in his usual professional manner Safety is Ryanair’s top priority and went on to compliment on more than one occasion the 3,500 Profession Aircrew who work for Ryanair delivering an excellent service on a daily basis.

In response to the Channel 4 Programme Ryanair are to launch one of their biggest marketing campaigns !!


So Who is the Winner ??


Cliste
cliste is offline  
Old 13th Feb 2006, 08:55
  #126 (permalink)  
 
Join Date: Aug 2005
Location: Cartoon strip
Posts: 181
Likes: 0
Received 0 Likes on 0 Posts
If I was the program maker and/or Channel 4, I would be getting nervous by now. Bermondseya summed it up well earlier - the program maker’s evidence (based on their correspondence to date) is very weak. Whereas Ryanair appear to have all the evidence they require. Ryanair have displayed no shyness when it comes to pursuing court cases. In fact I think Ryanair could potentially save themselves some overhead if they moved their HR department to somewhere near the Four Courts in Dublin, as so many of their dealings end up in there.

That aside, some objectivity may be required here. There is a tendency by some to link the gripes of a number of Dublin based pilots to other issues - namely safety. Surely they cannot be directly linked. Surely every pilot flying in Ryanair is a well trained professional dedicated to excellence in their field. Regardless of problems the pilots may or may not have with management on the ground, I cannot believe these problems come into play when it comes to flying the aircraft safely. I cannot find anything in the evidence presented by the program makers (and roundly contradicted by Ryanair) to suggest safety is being compromised.
RogerIrrelevant69 is offline  
Old 13th Feb 2006, 10:35
  #127 (permalink)  
 
Join Date: Jul 2005
Location: UK
Posts: 70
Likes: 0
Received 0 Likes on 0 Posts
Devil

RogerIrrelevant69, thank you for that point you have made in your second paragraph. Objectivity!

None of us are claiming that Ryanair are unsafe even though the C4 programme will try to persuade Joe Public otherwise. We all know that the issue of the 'open book' exam or the checking of the passports or clearing up vomit in the aisle or storing gashbags in the loo are just going to be hyped up in the usual media manner accompanied by dramatic music or a serious sounding voiceover with scenes of disaster spliced into it.

No, we are not saying Ryanair is unsafe. What those of us on here are happy about with this programme is the fact that it will highlight the sh!te man management that goes on at Ryanair. It will hopefully highlight the bullying and ripping off of their staff that goes on. The atmosphere of intimidation towards their employees and lack of customer care or attention is what we should be rejoicing about.

So, will the amateur lawyers and amateur TV critics please put their tackle back in their pants and stop harping on about Ryanair suing C4 or any of the other cr@p about secret documents being published. It is not about that. It is about the practices of making the Ryanair employees pay through their noses for everything that is considered normal elsewhere. It is the the exposure of the Ryanair spin machine and the total warping of the truth by their vicious and bullying management.

Ryanair pilots are well trained and are safe. The cabin crew, who knows? The programme will highlight all the issues that MOL and his cronies try to brush aside with bull manure and spin to reveal, hopefully, the retrograde practices adopted by Ryanair management. The amateur lawyers/producers/TV critics can all bog off as far as I and my fellow pilots are concerned. They're not the ones going to be affected by bad management and even worse employer/employee relations as practiced in Ryanair. It is the rest of us who have to worry about them trying to get their bad practice accepted as the norm.
arewenearlythereyet? is offline  
Old 13th Feb 2006, 11:07
  #128 (permalink)  
 
Join Date: Aug 2001
Location: Mid Atlantic
Posts: 471
Likes: 0
Received 0 Likes on 0 Posts
It said in yesterdays Sunday Times that Ryanair management are planning a mass 'Oscars' type screening of the show to their employees in Stansted, at which the individuals who appear (criticising the company) will be called up and presented with fake awards for their acting, plus 'prizes' of holidays and spending money. Sounds like a suspension with pay pending 'investigation' to me!

Is that for real or just another Ryanair management jibe?
What if you don't wanna go to their film show? Is it compulsory to attend?

I think C4 is indeed getting a chill wind at the moment. But thats good. They've probably started getting a REAL feel for the intimidation the employees live under.

As to C4 being 'afraid' of MOL - well, all I can say is, you'll never win a fight with the media. They have all the cards. Usually the guns are turned against aircrews (they drink on duty, they only work 2 hours a week, they're overpaid etc etc...perpetuating myths) but this time the airline itself is feeling the heat. MOL might even win a court case - but that ain't the end of the war, its just the first skirmish. They'll keep digging, and eventually the dirt will stick.
Idunno is offline  
Old 13th Feb 2006, 11:23
  #129 (permalink)  
 
Join Date: Jul 2004
Location: Europe
Posts: 211
Likes: 0
Received 0 Likes on 0 Posts
I cannot find anything in the evidence presented by the program makers (and roundly contradicted by Ryanair) to suggest safety is being compromised.
But you have yet to see the program!
atse is offline  
Old 13th Feb 2006, 11:31
  #130 (permalink)  
 
Join Date: Aug 2005
Location: Cartoon strip
Posts: 181
Likes: 0
Received 0 Likes on 0 Posts
arewenearly there
That’s all very well but I think the aim of this program is very definitely to raise concerns in the public mind about the safety of flying with Ryanair. If you have seen the trailer for this program you would be left in no doubt about that.

If I owned/ran/represented Ryanair and it was being wilfully misrepresented, I don’t think I would wait around too long before I got on the blower to my lawyer. You don’t have to be a professional lawyer to know when to hire one.

On a separate issue, the terms and conditions of the staff of Ryanair or any other airline are not going to stop Joe Public booking with them. Joe Public buys from companies on a daily basis that have much worse terms and conditions than Ryanair or anywhere else most of us would care to work – supermarkets, call centres, junk food outlets, anything produced in China, etc, etc,.

atse:
But you have yet to read my message, at the start of it I said:
the program maker’s evidence (based on their correspondence to date) is very weak.
Perhaps you forgot that bit by the time you reached the 2nd paragraph.

Don't get me wrong, I am not some sort of Ryanair worshipper, I wouldn't work for them based on what I heard elsewhere a long time ago, but it wasn't anything to do with safety issues.
RogerIrrelevant69 is offline  
Old 13th Feb 2006, 12:21
  #131 (permalink)  
 
Join Date: Dec 2004
Location: UK
Posts: 126
Likes: 0
Received 0 Likes on 0 Posts
atse,

...we haven't seen the program. Correct. We have, however, seen the evidence on which the program is based. Where in that have you got an issue? Unless C4 is going to pull something outrageous out the bag thus breaking their own industry guidelines/regulation then we are perfectly capable of making an assumption as to what's coming. If we're proved wrong at 9.00 tonight so be it. I highly doubt it, however.

Having listened to the radio interviews on RTE (link on page 8), MOL wants to be a bit careful claiming his pilots work only 18 hours a week. Hours flown DOES NOT = hours worked. I'd have thought that was perfectly obvious!!

If this is the kind of thing the producer was fishing for,

falsely declaring low-fuel status, overtaking preceding aircraft on approach(!)
then I think it sums up their attitude rather well. Again, they just show a complete and utter ignorance of the industry and its workings.

arewenearlythereyet

The atmosphere of intimidation towards their employees and lack of customer care or attention is what we should be rejoicing about
As long as the management are acting within the law then surely they can run their company any way they like. I'm not claiming the way they do so is correct...just that they can do it. If it really is that terrible then the employees can look elsewhere. Take a look on any recruitment website at the moment and you'll see a worldwide lack of experienced 737 rated crews.

Maybe the spotlight should be pointed at the regulatory authorities, and why they let this alleged 'bullying' take place. Just a thought.
Topslide6 is offline  
Old 13th Feb 2006, 14:13
  #132 (permalink)  
I call you back
 
Join Date: Nov 2001
Location: Alpha quadrant
Posts: 355
Likes: 0
Received 0 Likes on 0 Posts
If this is the kind of thing the producer was fishing for,


Quote:
falsely declaring low-fuel status, overtaking preceding aircraft on approach(!)


then I think it sums up their attitude rather well. Again, they just show a complete and utter ignorance of the industry and its workings.
Atc control approach so that is non-sense but I would dig deeper if I were you on the fuel issue.

While many errors occur at lots of airlines the unique culture at Ryanair would seem to produce unique rumours. Fuel is one of the biggies. De-icing is another procedure in vogue this season.
Faire d'income is offline  
Old 13th Feb 2006, 14:15
  #133 (permalink)  
 
Join Date: Aug 2002
Location: England.
Posts: 440
Likes: 0
Received 0 Likes on 0 Posts
No, we are not saying Ryanair is unsafe. What those of us on here are happy about with this programme is the fact that it will highlight the sh!te man management that goes on at Ryanair. It will hopefully highlight the bullying and ripping off of their staff that goes on. The atmosphere of intimidation towards their employees and lack of customer care or attention is what we should be rejoicing about.
Best not to try to pretend that there aren't other companies who fit that description! Some of those other companies fit it at least as well as Ryanair.

So how come they pick on Ryanair? Why not undercover reporters in other companies as well? Some other companies have very poor reputations! Combine them all in one programme.

Or would that project too balanced a view to suit Channel 4?
acbus1 is offline  
Old 13th Feb 2006, 15:55
  #134 (permalink)  
 
Join Date: Jul 2002
Location: Dublin
Posts: 46
Likes: 0
Received 0 Likes on 0 Posts
Complain to Ofcom & [email protected]

I urge anyone who is as outraged as myself to complain. There seems to be quite a number based on this discussion thread.

I have already complained to Ofcom in the UK and [email protected] in advance of tonight's screening based on the communication between C4 & Ryanair. C4 seem to have their backs to the wall. I hope that the advertising revenue is worth the legal bill!

C4 should refrain from airing this travesty that mocks investigative journalism.

When I saw the Channel 4 promo where they have copied the interior of a Ryanair aircraft and uniforms and staged an announcement - I was shocked and appalled - had they obtained permssion to do this? This is tabloid TV at its worst.

No right to reply, eh? We shall see. The blind-folded lady is already counting the cash... and the sword of justice is being sharpened.

"Death" (figuratively) to Channel 4 for defaming the image of Ryanair. ; )
PaxmanwithInfo is offline  
Old 13th Feb 2006, 16:07
  #135 (permalink)  
I call you back
 
Join Date: Nov 2001
Location: Alpha quadrant
Posts: 355
Likes: 0
Received 0 Likes on 0 Posts
This is tabloid TV at its worst.
While I'm obviously not a fan of O'Leary I'm not particularly a fan of tabloid journalism either and I agree that this looks decidedly like the gutter press at work.

I would ask you though in a country where tabloids are the highest selling publications and exist apparently with the approval of society, why should only Ryanair be immune from their misinformed wrath?
Faire d'income is offline  
Old 13th Feb 2006, 16:14
  #136 (permalink)  
GGV
 
Join Date: Jul 2004
Location: Europe
Posts: 214
Likes: 0
Received 0 Likes on 0 Posts
I notice a lot of outraged people here (including one who has decided to make a formal complaint before the programme even goes out). How does one generate such passion without ever having seen the programme?

So far nobody has mentioned the substantial Business Opinion Editorial in today's Irish Times, which I found to be a balanced and entirely sensible piece. Among other things it says (to pick but two):
based on the correspondence released by Ryanair, it is hard to see the programme doing the airline any lasting damage.
and
But what the Dispatches programme is doing is seriously challenging this assumption that low cost carriers don't compromise on safety issues.
I cannot know the motivations of those who seem to feel it important to paint C4 negatively and I am sure that many are sincere. But neither can I fail to notice that many of the posts here are entirely in keeping with the Ryanair P.R. effort to paint C4 as being wrong and on the defensive.

We simply cannot know how the evidence stacks up until we see this programme. Is that really such a radical suggestion as some seem to think?
GGV is offline  
Old 13th Feb 2006, 16:27
  #137 (permalink)  
 
Join Date: Jan 2000
Location: Somewhere between here and there....
Posts: 1,232
Likes: 0
Received 0 Likes on 0 Posts
As an ex FR employee, I shall watch the program with interest and the fact that I don't watch Corrie. Having flown with them only last Friday, it will be interesting to see/hear what the program covers in terms of the use of the English language amongst their cabin crew.
I could not understand a word the cabin crew said, apart from the Purser (she was Irish) and she was very easy to understand. One cabin attendant came through the cabin at a rapid rate of knots muttering something like "mezzaeenes, iptes........mezzaeenes".

Anyway, I dare say none of the program will be a shock to me but, I'll watch just for the laugh factor if nothing else
VIKING9 is offline  
Old 13th Feb 2006, 16:34
  #138 (permalink)  
 
Join Date: Dec 2004
Location: UK
Posts: 126
Likes: 0
Received 0 Likes on 0 Posts
GGV,

I know these are not your words but this quote from the paper is complete b@llox. Have you read the correspondence from the production company? They obviously haven't. In no way can this be viewed as 'balanced'. Just more lazy journalism.

But what the Dispatches programme is doing is seriously challenging this assumption that low cost carriers don't compromise on safety issues.
The evidence provided so far does nothing of the sort. At the end of the day, and this Steve Boulton chap said is much in the RTE interview, this is as much an attempted attack on the low cost model as it is on Ryanair. As i've said previously, I honestly believe that what they're putting forward as evidence could be found in any airline anywhere in the world.

As we know, in the UK at least, locos are subject to the same maintenence, rostering and flying reguations as the charters and legacy carriers. The 'low cost' part of it DOES NOT come from scrimping on safety. No right minded airline board would do that, as one crash and the business goes down the toilet. The only possible justification for picking on Ryanair in this regard is that they come under the auspices of the IAA but they are regularly audited by the CAA, however, so that makes that a mute point.

The damage it does to Ryanair and/or other low cost carriers remains to be seen. I suspect your first quote is near the mark on that one.
Topslide6 is offline  
Old 13th Feb 2006, 16:51
  #139 (permalink)  
GGV
 
Join Date: Jul 2004
Location: Europe
Posts: 214
Likes: 0
Received 0 Likes on 0 Posts
Topslide6 you simply took one quote - and I gave two by way of balance - and decided that you liked it. You denigrated the other. You did not say whether or not you had read the full Business Opinion column, so I cannot know on what you are basing your assessment. I merely was making the point that people with a bit of distance seem to be thinking a little bit more objectively and carefully than some posters here. You also say of the quote you don't like
In no way can this be viewed as 'balanced'. Just more lazy journalism.
Well you might try than line with C4, but the journalist concerned is not known to be a fool, or to be partisian. On what basis did you advance such a serious criticism? Evidence or bias?

The point I am making has been repeatedly made by others. It is to beware of spin, examine the actual evidence and make up your mind afterwards. It is not rocket science.
GGV is offline  
Old 13th Feb 2006, 17:24
  #140 (permalink)  
 
Join Date: Jan 2006
Location: London
Posts: 22
Likes: 0
Received 0 Likes on 0 Posts
*duck*

So is the general consensus that the ongoing isssues with ryanair are not essentially safety related (excepting fatigue), but principally concerned with crap pay, conditions, management attitude, work environment, T&C, anti-union action etc?

IF so, would this not be two issues: 1) fatigue, due rostering and contract hours (safety issue)
2) management being tw@s and the ceo being a tw@
?
The first can and should be addressed
The second is a condition of the majority of the working world. The unions got shafted before my time and we aint never getting em back...

Possibly if C4 had done a detailed, INFORMED examination of fatigue, flight time, legal regs, work time/flight time etc, and then focussed on that the program could have at least found a 'real' area of concern.
The laughable safety allegations made do little to give credibility to C4 - the passenger in 1A dies on impact, so dont tell them - 'critical' security checks like checking pax have ticket - and, i note that the trails imply that the lifejacket checks are so that you wont drown in the event of forced ditch into ocean , rather than security of cabin (or is it me that misundrstands that one?)
MrFire is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.