Major B@lls up at easyland as flights are cancelled
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Major B@lls up at easyland as flights are cancelled
Looks like someone at easyland has cocked up big time. Part of the easyjet fleet now has no insurance cover. Flights are just starting to be cancelled at Luton even though passengers have been queuing for an hour or more to check in as check-in desks fail to open. Passengers are now being told that their flights are cancelled due to documentation problems
Update from easyland
easyJet would like to apologise to customers for any disruption they have suffered this morning following an administrative insurance oversight.
All easyJet aircraft are fully insured. However, due to an administrative error, a number of insurance documents had not been placed on the relevant aircraft overnight. Carriage of these documents is required by the regulatory authorities. All the paperwork is now in place.
However, it will lead to disruption and knock-on delays throughout the day and a list of cancelled flights is below.
easyJet is conducting a full and immediate internal inquiry. All staff at easyJet are currently working to resolve the situation and apologises for any inconvenience that it has caused.
Update from easyland
easyJet would like to apologise to customers for any disruption they have suffered this morning following an administrative insurance oversight.
All easyJet aircraft are fully insured. However, due to an administrative error, a number of insurance documents had not been placed on the relevant aircraft overnight. Carriage of these documents is required by the regulatory authorities. All the paperwork is now in place.
However, it will lead to disruption and knock-on delays throughout the day and a list of cancelled flights is below.
easyJet is conducting a full and immediate internal inquiry. All staff at easyJet are currently working to resolve the situation and apologises for any inconvenience that it has caused.
Grim Sleeper
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Unbelievable.
This exact isuue has been on the Balpa website for two weeks. People have been flagging this issue up on the journey logs since December.
It's inexcusable. EZY drops the ball again. I wonder which member of the Golden 40 Club will own up to this one?
This exact isuue has been on the Balpa website for two weeks. People have been flagging this issue up on the journey logs since December.
It's inexcusable. EZY drops the ball again. I wonder which member of the Golden 40 Club will own up to this one?
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Blunder grounds Easyjet flights
From the BBC
No frills airline Easyjet has apologised after about 4,800 passengers were delayed by an administration blunder which delayed 40 flights.
The aircraft were delayed on Saturday after insurance documents were not placed on the relevant planes.
Passengers embarking on their bank holiday getaway to continental Europe and UK destinations were affected, with Stansted and Luton the worst hit.
Knock-on effects meant a further 14 flights were cancelled.
Full inquiry
Passengers due to fly on those were transferred to other flights and the company said it was "working to avoid" delaying people until Sunday.
The disruption came because vital insurance renewal documents were not placed in the aircraft.
The blunder was discovered at around 6.30am on Saturday morning.
All affected planes were due to take off by 10.30am, head of corporate affairs Toby Nicol said.
While services from Luton and Stansted were hardest hit, Newcastle, Liverpool and Bristol were also affected.
Mr Nicol said the company would hold a "full and immediate" inquiry into why the documents were not on board but Saturday's priority was to get people to their destinations.
No frills airline Easyjet has apologised after about 4,800 passengers were delayed by an administration blunder which delayed 40 flights.
The aircraft were delayed on Saturday after insurance documents were not placed on the relevant planes.
Passengers embarking on their bank holiday getaway to continental Europe and UK destinations were affected, with Stansted and Luton the worst hit.
Knock-on effects meant a further 14 flights were cancelled.
Full inquiry
Passengers due to fly on those were transferred to other flights and the company said it was "working to avoid" delaying people until Sunday.
The disruption came because vital insurance renewal documents were not placed in the aircraft.
The blunder was discovered at around 6.30am on Saturday morning.
All affected planes were due to take off by 10.30am, head of corporate affairs Toby Nicol said.
While services from Luton and Stansted were hardest hit, Newcastle, Liverpool and Bristol were also affected.
Mr Nicol said the company would hold a "full and immediate" inquiry into why the documents were not on board but Saturday's priority was to get people to their destinations.
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It is just like everything else at EZY - no accountability and no ownership of problems. I don't suppose anyone will take the rap for this either - another million wasted - never mind. I don't think I am going to vote for profit share.
The wheels all turn too slowly for such a big company now - it needs to raise its game now or more wheels are going to fall off the wagon before the summer is out.
So we are meant to still believe that the voyage logs are getting read? - saved to another keyfile somewhere on the intranet? but Captain's had still better keep a copy just incase the company loose it!! Too many distractions with new routes, new aircraft and not enough pilots and we have lost the focus on the daily ops maybe?
The wheels all turn too slowly for such a big company now - it needs to raise its game now or more wheels are going to fall off the wagon before the summer is out.
So we are meant to still believe that the voyage logs are getting read? - saved to another keyfile somewhere on the intranet? but Captain's had still better keep a copy just incase the company loose it!! Too many distractions with new routes, new aircraft and not enough pilots and we have lost the focus on the daily ops maybe?
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ok , what about the crew , did they warned personally their chiefs about this was going to happen in a few days after checking the a/c docs? , I know it happened at our company twice that after i rang them that the docs were expiring in 1 day, suddenly people woke up.
regards
regards
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A bunch of incompetent clowns one and all.
Allegedly, CAA "investigating" the handful of crews that managed to get airborne in uninsured aircraft before the mistake was realised. Expect major trouble first thing on Tues morning (CAA closed Monday for Bank Holiday).
Allegedly, CAA "investigating" the handful of crews that managed to get airborne in uninsured aircraft before the mistake was realised. Expect major trouble first thing on Tues morning (CAA closed Monday for Bank Holiday).
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dondoit
Only problem is, the aircraft were insured - they just didn't have the up-to-date docs on board.
So I guess the 'alleged' CAA investigation will be a pretty short one!!
Still a pretty stupid c0ck up though.
Only problem is, the aircraft were insured - they just didn't have the up-to-date docs on board.
So I guess the 'alleged' CAA investigation will be a pretty short one!!
Still a pretty stupid c0ck up though.
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Why is this so important?
Any insurance docs carried on an aircraft will probably be destroyed in a crash, and I can't see the captains exchanging insurance particulars after a midair.
Any insurance docs carried on an aircraft will probably be destroyed in a crash, and I can't see the captains exchanging insurance particulars after a midair.
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It's bureaucratic silliness to require insurance certificates to be onboard. They should be held and available at head office. That would suffice. Similarly, the ownership certificate. It's a bit of a joke to walk on board and read the certificate indicating this aircraft is owned by XXX bank of XXX.
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Saska is absolutely correct. I am surprised at the comments from some people here. The fact that the aircraft were insured is irrelevant Flaps One. You must carry proof of this on board the aircraft to show to authorities at other airports. Indeed that is how the CAA can prevent carriers flying in to the UK if there is no evidence of insurance cover.
The first thing I have to check when I get on board an aircraft is the documents in the envelope on the cockpit door. Unfortunately the fast turnrounds at easyjet often lead to pilots skimping on this check.
The first thing I have to check when I get on board an aircraft is the documents in the envelope on the cockpit door. Unfortunately the fast turnrounds at easyjet often lead to pilots skimping on this check.
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So easyJet pilots often skimp on checking the documents held in the envelope on the cockpit deck door eh?
Considering the documents in question are held in a binder stored in a bag beneath the jumpseat, you too may easily be in breach of the regulations. Either that or you're spreading bad allegations about easyJet pilots whilst not actually being one.
Considering the documents in question are held in a binder stored in a bag beneath the jumpseat, you too may easily be in breach of the regulations. Either that or you're spreading bad allegations about easyJet pilots whilst not actually being one.
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It is not a requirement of the ANO that insurance certificates are carried on board. Check the ANO schedule 11, articles 61 and 63, documents to be carried by aircraft registered in the UK. Statutory Instrument 1989 No. 2004 /
The Air Navigation Order 1989 - Documents And Records
The Air Navigation Order 1989 - Documents And Records
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I am not EJ but just wanted to say that if I checked all the flight deck documents were up to date before every flight we would never get away on time. I have accepted several aircraft away from main base with ood docs, mainly Jepp Charts. Not strictly legit, but what to do lah?
Its an EJ management issue guys. Not the crews fault, imho.
Its an EJ management issue guys. Not the crews fault, imho.
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Autobrake 3
I think you will find the relevant procedures in JAR-OPS. A valid Insurance certificate is required along with Airworthiness Cert, Noise Cert, Radio Licence, Registration Cert and copy of Operator's AOC.
As I said before - if those responsible for this debacle read journey logs or ASRs, this would never have happened.
In EZY's defence, the operations dept dealt with the situation admirably. But then they are used to fighting fires on a daily basis...
I think you will find the relevant procedures in JAR-OPS. A valid Insurance certificate is required along with Airworthiness Cert, Noise Cert, Radio Licence, Registration Cert and copy of Operator's AOC.
As I said before - if those responsible for this debacle read journey logs or ASRs, this would never have happened.
In EZY's defence, the operations dept dealt with the situation admirably. But then they are used to fighting fires on a daily basis...
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Out of interest (and not a problem in BA since JAA have accepted that engineering are responsible for these documents and the Captain's responsibilty is thereby removed), but am I correct in assuming that the ANO is now no longer in force, and is totally replaced by JAR since there is an obvious conflict between the two on this matter?