Helobooks.com
 

Hi!

I was wondering if anyone here is in some way connected to or affiliated with this site? I ordered a couple of books (by Coyle and Prouty) in August, and I haven't seen them yet. My emails go unanswered. Does anyone know if something happened, or know of a way to get in contact (other than the email addresses on the site)?

Thanks!

Helobooks.com contact details
 

Mupp

I am in no way affiliated with helobooks.com but did look at buying exactly the same books as you from them when I was over in the States in August. In the end I bought them from helicoptersonly.com since the shipping time to my brother's place (where I was staying) was shorter (east coast vs. west coast).

I did get my brother to phone helobooks.com, probably about a year ago, to check on the cost and feasibility of shipping the books to South Africa, where I live (an option I chose not to use in the end when I discovered I would be travelling to the States this year). He managed to get hold of them using the telephone number from their website. Bear in mind that helobooks.com and mojavebooks.com appear to be one and the same thing.

Contact details cut and paste from mojavebooks.com website:
Mojave Books LLC
P.O. Box 735
Mojave CA 93502-0735
661.435.1100 <---- Phone number
(fax) 866.742.8428
email: [email protected]

I'd suggest using Skype and try call them during their office hours, bearing in mind the 9 hour time difference between Sweden and west coast USA.

Cheers
Turbinefan

For any books any time, nothing beats www.abe.com which sells used and new books by having you search the inventory of 4,000 book stores across the planet. I use them regularly, and it works. The prices are always lower than Amazon, you can often find a used book at half the new price, but in excellent shape.

Try finding a post by Shawn Coyle on this site and PMing him. I know he doesn't have much to do with the office organisation, and that their schedules are generally pretty good.

I will email him on your behalf and point out this thread

Phil

Thanks for answering, all!

I'd rather not order the books from someplace else until I have exhausted every option, since my credit card has already been charged. I haven't tried calling, I basically suck at speaking this here language, and the transatlantic cable delay would probably not help either. I guess I have to give it a try if all else fails. However, if I put an email address up on a web shop of mine and expect to do business, I would answer emails (at least once in a while). I have no reason to think they haven't replied out of spite or anything like that, so I was just wondering if there was other ways of reaching them.

Phil> Thank you!

I ordered - and my credit was charged through PayPal - the combined Ray Prouty aerodynamics books.

After 6 weeks, no books, email and phone calls (leaving voicemails) to the addresses / numbers on the web site, I instigated a PayPal dispute and got a refund.

Shame - I'd rather have the books.

Well that's not good at all. I'd rather have the books too, and I don't think I have any way of getting my money back.

Mupp

I understand how you must feel but, be patient a little longer and I'm sure the problem will be resolved.

Paco and I have both sent messages to Shawn Coyle. He's a straight guy and I'm sure will sort it as soon as he finds out there's a problem.

Heliport

Additional Helobooks.com contact details
 

To quote the late Steve Irwin: Crikey!

I'm glad I ordered my books from helicoptersonly.com in the end. Strangely, they don't seem to list the Ray Prouty one anymore but the Shawn Coyle book is cheaper than on Helobooks.com. I have a feeling I did find a few other places online selling one or both of the books if you still want to get hold of them Nr Fairy.

Out of interest I checked the imprint pages in each book, having recalled that they are also both published by Helobooks. The Shawn Coyle book (Cyclic and Collective) had some phone numbers in it that differ from the website, they are:

Phone: (661) 824 2165
Fax: (661) 824 2165 (yes, I know, same number)

Thought they might be useful if you do decide to call them. Hope you come right.

Cheers
Turbinefan

Didn't mean to sound agitated, and I've got no choice but to be patient a while longer, 'cause I can't really afford to order them from someplace else right now (student, not cheap, well, student AND cheap really). Thanks for PM'ing mr. Coyle, I'll refrain myself from doing that, I'm sure he doesn't want his inbox filled. Cheers, guys!

Shawn won't mind

Phil

Mupp, I ordered books from helobooks about a year or so ago. As they are literally shipped from the US they took a good few weeks to arrive. Worth the wait though.

Mart

Yeah, I guess, but I've never had books from the US take this long before, and I'm consistently cheap when it comes to shipping.

If you paid by credit card, it might be worth contacting your card issuer to ask them to refund the money as the goods have not been delivered. If things haven't changed (and I'm sure someone will correct me if they have) the card company is also liable in the transaction. They may have a procedure to treat the transaction as a disputed one which may take some time to resolve, but you may be able to get your money back this way if the other suggested routes to resolve this fail.
Regards,
2Sticks

Sorry to dig this one up, but it's in the interest of public service, really. By midnight tonight I'm going to abandon all hope of ever receiving these books. I haven't heard anything from anyone, other than the answers in this thread (thank you all), and it's been over three months since I ordered. I was a young man back then... Anyways, IMO, steer clear of helobooks.com, they stole my money and spent it on beer and loose women!

I'm off to work for helobooks.com............beer..........women.......mmmmmmm :}

I ordered Shawn Coyles Cyclic and Collective from Mojave Books when in Australia and it arrived less than 10 days later...

Well, of course it could be just me, but I stick by my warning. Lack of service should be awarded with lack of customers IMO, I haven't received anything but a "we were happy to charge you" email, despite several attempts. Now both satisfied and unsatisfied customers are represented in the thread, and we've provided people with the means to make an informed decision. We all deserve some cake at least (or "lussebullar"?).

Of course, varför inte?!

Crikey! Didn't see that one coming!