New Complaints Forum
 

Hi all,

There is a new effort underway to make changes and improve the CAA.

A website, CAA-complaints.co.uk has been set up and is collecting information on customer complaints to be forwarded to the government in order to facilitate some much needed improvements to the organisation.

The most obvious of which is that the CAA does not even have its own complaints department or procedure. However the website covers anything from Pilot complaints to engineers, FTOs and internal staff complaints.

Feel free to take a look and post your experiences.