Although part of me agrees with you I just think it's totally unacceptable that he would have to take additional expense on himself by going through a lawyer to receive what he can rightly expect - the club wouldn't accept having to go through a lawyer to get their money so why should Ds3 have to resort to such tactics? I can only hope someone at Sibson reads this forum and realises the effect this sort of treatment will have on their own future business and gets to grips with their instructors PDQ....