SJ
True but for me the point is this. This woman is being torn to shreds here by contributers posting assumptions disguised as facts. None of them know what her situation was or the reason why she didn't print her return boarding passes. Maybe it was a simple case of forgetting to do it, maybe she had other things on her mind to worry about. The point is, we don't know the circumstances but that doesn't stop the "zero tolerance" experts who obviously never made a mistake in their perfect lives.

It is not that we are all perfect and have never made any mistakes. It is that when we have screwed up we accept the consequences and then get on with things, particularly where the matter is legal or related to a contract which we have agreed to.

Very recently I exceeded the checked baggage weight limit for a different airline by a couple of kgs. I had to pay an excess baggage fee. Irritating, yes. Did I start a Facebook campaign, seek someone else to blame, enage the media, demand an apology, fish for compensation.... no I didn't.

O'Leary is right on this one, although his way of speaking about it was not ideal. There is virtually nowhere on Earth where in the space of two weeks you cannot print off some pages from the interent; and presumably she managed to print her boarding passes for the outbound sector so cannot claim ignorance for the inbound sector.

I'd like to see that clip because I find it hard to imagine that O'Leary would be 'caught out' and would 'storm off'. He's too damned smart!

SLF occasional vistor to this site ... been travelling on business for over 30 years; 95 countries at the last count and goodness knows how many airlines - many of them now defunct. My company is going through tough financial times and forced me to take Ryanair for the first time this week. I was dreading the thought - however ..... my observations are:-
1) The website was not particulalry difficult to navigate,
2) the flights departed on time and clearly this was a priority (can't over emphasise how important this is to business passengers !!)
3) The fare - booked 5 days before departure - was £127.00 the next cheapest my company travel coordinator could find was £497.00 on a certain German carrier. BA didn't feature !!
4) The Ryanair crew were friendly and efficient - and they got me to my meeting, and home to my loved ones, on time.

Overall, I was quite impressed - particuarly with the price! Many of the knockers on here I suspect work for more traditional airlines - the ones who think you should feel privileged to fly with them (anyone from BA reading this? Anyone remember the marquees in the Terminal 4 car park and flights leaving without passengers - how's that for poor treatment of your customers?). So far, a very happy Ryanair customer.

It seems to me that some people would prefer a return to the "glory days" of aviation when people actually got dressed up to fly, gourmet food on all flights, etc.

If I fly Ryanair, I know what to expect. They get me from A to B. Yes, they play cheesy announcements (especially the trumpet one when landing on time) but I could not give a fig for a sector of 1-2 hours.

The rules of the company are so well publicised that I fail to see how anyone can continue to complain.

Would it really be so bad, if people made an effort to look a little more presentable at Stansted ?

I had the misfortune to go to Luton Airport recently. I have seen better dressed people hanging around a dole office waiting for the doors to open. The sad truth is that flying has largely become a race to the bottom and in many cases, has reached that point.

Yes, there were glory days. I worked for BEA before it became BA. It was a prestigious airline and proud of it. But that was in the middle of the last century. We are now in the 21st century and short-haul flights are just bus services. There is nothing at all romantic about being herded like cattle into an aluminium tube and breathing 129 other people's exhalations whilst attempting to read as trolleys clank past you. I am sure our American friends will tell you the same with their short-haulers. If you want romance and quality you can still get it but you pay the price. I am hoping that when we visit New Zealand we can fly Emirates Club Class for a real treat. It'll cost us most of our retirement savings but it'll be worth it. In the meantime I am perfectly happy to use Ruinair and Squeasyjet for what they are - bus services.

Agree with everything you say. What we don't know is why she didn't print them unless she explained on her Falsecook rant but I can't access that, not being a member.
People come on here with moans about many things and get either sympathy or flamed but at least the flamers are aware of the details of the whinge they're flaming.
Maybe someone who has read her :mad: bark can enlighten us all.

No, I made a simple, logical assumption. We know she stayed in a villa, we know she was there for more than 14 days.

I think it is perfectly reasonable to assume that she had opportunities somewhere during the last 14 days of her stay, or on the way to the airport, to find a printer that would do the job in hand.

For anymore than 1x€60 I would have gone into Eroski and bought a printer myself.

More like the "zero knowledge" Ryanair "experts" who decide to take on the airline on a legal point where they have no claim of any substance to make. It might be totally absurd that they charge you this much for a single sheet of paper, but that is their policy, take it or easyJet it.

Of course I make mistakes, I usually do so several times each day. However, I have the decency to know that "most" of my mistakes are my own fault. I'm still not sure who to blame for the ones that aren't, can anyone help me out there?

OK, if there is no cost or pain involved I'll cop for one of them.

Just for the record, I have tried various FB searches, and contacted the poster directly, but no luck with either.

There are a few Ryanair hate groups out there, but the airline still has far more "fans" than the haters - I'd say by about 8:1.

RYR are a bunch of A1 class $hits but everyone knows that. If they don't - by the time they have flown one sector with them - they know that!

The key to this stated problem and the irritation of the original traveller, is that the group of people who ONLY knew old service - many of then of the still expect full sarvice.

Tthey might not travel very often and so be unaware of the changes. But, in another ten years, that generation will (mostly) either know - or be too old to travel. I only travel RYR if I have no choice but that's my choice.

The 18 year olds that are travellin gon their own account for the first time - don't think twice about these things.

It's called life - which is not the same things as progress! :}

Certainly did in 1980 but King & Marshall sorted that out. Always good to do a 'Putting people first' re-run, though.
Presently in Sydney and met up with friends who came out a few days ago in Singapore economy. They felt that the CC appeared to consider them a nuisance and unworthy of their attention. Regrettably, having recently dealt with (one or two, not all) SIN ground staff, I wasn't surprised.

That's because the vast majority of people who use them have done exactly what has been asked of them and have gotten from A to B for much less than the fare stated on another airline and have been perfectly happy with the service they got and didn't expect, want or demand more than they were getting. Quite what people moaning abut FR, especially on Facebook, hope to achieve is beyond me, even if they charged my own mother £60 for a boarding card I'd still book with them without hesitation if I felt they were offering me a good deal and no amount of "it's unfair" moaners would change my mind.

Basil,
yup, they need PPF again. As you say, it doesn't hurt to re-run it....