Refund From BA
 

, Back in June, we booked BA to Denver for our usual Christmas holiday to visit the family in Colorado Springs. Paid a £350 deposit for Prem Econ plus £132 for seats. The likelihood of that happening started to look less and less as the summer went on and the prospect of having to part with a few grand by the end of November if the flight was still posted as operating filled me with trepidation, especially when they notified us that the usual 747 had been replaced by a 787 and we got a seat reallocation which made it look as though it was operating, despite we weren't allowed to enter the USA .

Was even more nervous last week when we got a wierd email from BA saying they are sure our travel plans would have changed and invited us to book something else or take a voucher..

On Tuesday an email arrived saying our BA 219 to Denver on 19 Dec was cancelled. Phoned BA at 08.30 this morning ready for a long wait and to my surprise got straight through, told them I wanted a refund for my cancelled flight and they promptly said they would process it and refund me to my credit card within 10 days.

Contrast that with spending weeks and eventually having to issue a notice to Barclaycard to get my money back for a cancelled flight to Alicante in April.

Is this what the departure of Alex Cruz has done ?

Same story with me. Mid November flights to LAS cancelled at the end of October, rang them, more or less straight through and refund agreed, back on to my VISA within three days. Compared with July and our cancelled Athens flights and my phone calls were cut off six times after 'we value your custom', so took vouchers. I also thought it had to do with AC leaving. If so that's fast moving management... there could be hope.

I was due to go to Madrid in May and Chicago in September. Flight cancellations meant I was able to ask for a refund. Had some trouble getting through but, in both cases refund was agreed and paid.

I don't believe the departure of Cruz is anything to do with the speeding up of refunds. The second time I called to deasl with the September flights the lady I was talking to said they were all working from home which was less efficient than being in the call centre. Add to that the number of calls they were having to take back in the summer compared to now and that everyone now understands the situation better and I would suggest that is a much more likely explantion.

Not such good service from BA for me this time. Paid for WT+ for ANU LGW, flight cancelled due to November lockdown and we were shipped home 6 days early. Re-arranged flight had no WT+ or J available, so sat in virtually empty Y cabin. Phoned BA on return and was told refund would be in my account by month end. Phoned again this morning to see where refund was, nothing had been done, and they refused to deal with me on phone as flight had already happened, was directed to BA website to claim refund. Have now disputed translation with CC provider.
Pity the original handler was not truthful. Next time I have a choice of airline, BA will not be top of the list.

Interesting that BA had a website page to claim a refund. Previous experience has been that the website only dishes out vouchers and a claim against the original credit card eventually has to be made.

Dave,
It’s a bit hard to find, under help and faq, then cancelled flights then request a refund. Not obvious but there with a bit of effort.