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-   -   Thai Airways passengers removed from first class to accomodate deadheaders (https://www.pprune.org/passengers-slf-self-loading-freight/614541-thai-airways-passengers-removed-first-class-accomodate-deadheaders.html)

oldbeefer 20th Oct 2018 20:21

As an ex military helicopter pilot, it has confirmed my belief that most long haul pilots are over paid prima donnas!

Rated De 21st Oct 2018 00:31


Why should the off duty crew be entitled to first class anyway. Implying business class is not good enough for them is not a good PR look for the airline..
Off duty crew aren't entitled to anything that their contract does not reflect.
Given that contracts are a result of a negotiation it is simply the contract in action.

WindSheer 21st Oct 2018 07:14

Put yourself back in the interview for the role as pilot. If a question on this scenario was asked, what would you say you would do?

How about just having a non standoff attitude, looking after your employer and your livelihood and just grabbing any seat, putting the people who pay your wages first (the customer).

Pathetic!

wiggy 21st Oct 2018 07:22


Originally Posted by oldbeefer (Post 10288065)
As an ex military helicopter pilot, it has confirmed my belief that most long haul pilots are over paid prima donnas!

General point...it’s not always about getting a comfy seat home - we’ve had Crew been rostered to position out from base on 11 hour night sector, min rest at hotel in daytime , operate night flight back. That sort of integration is why there may be a cover all contractural reason for a better than M class seat.

ZFT 21st Oct 2018 10:32


Originally Posted by WindSheer (Post 10288300)
Put yourself back in the interview for the role as pilot. If a question on this scenario was asked, what would you say you would do?

How about just having a non standoff attitude, looking after your employer and your livelihood and just grabbing any seat, putting the people who pay your wages first (the customer).

Pathetic!

Or maybe the crew positioned an empty aircraft and were returning directly.

The pax in J seats hadn't paid for J either.and made a fuss over nothing also!!

Not handled well by anyone.



MerchantVenturer 21st Oct 2018 12:10

So am I reading that if a passenger pays for a first-class seat or a business-class seat (this is speaking generally and not about this particular incident) and is asked to move to a lower class because pilots need to be transported for their duty and it's in their contract to be carried in first or business (as the case may be) the passenger is obliged to do so because the pilot's contract with his/her airline employer stipulates such a class of travel in the circumstances? Hasn't the passenger also entered into a contract with the airline to fly business or first (whichever he/she booked)?

PAXboy 22nd Oct 2018 00:33


Originally Posted by WindSheer (Post 10288300)
Put yourself back in the interview for the role as pilot. If a question on this scenario was asked, what would you say you would do?

How about just having a non standoff attitude, looking after your employer and your livelihood and just grabbing any seat, putting the people who pay your wages first (the customer).

Pathetic!

Well, consider yourself in a culture where respect for the elders and 'process' is still very high, having been built in from birth. Then consider yourself a senior Captain with many years on the line, long used to having everyone below respect you and (crucially in this case) stick to the process.

To ask that Captain and crew to suddenly change a life time of culture and years of company arrangements? In the West we might now agree a compromise but, 40 years ago, would we have done so? Was the Captain of the ship still master of all he surveyed?

As I said before, Thai Airways will (probably) learn from this but don't expect overnight changes.

parabellum 22nd Oct 2018 04:24


So am I reading that if a passenger pays for a first-class seat or a business-class seat (this is speaking generally and not about this particular incident) and is asked to move to a lower class because pilots need to be transported for their duty and it's in their contract to be carried in first or business (as the case may be) the passenger is obliged to do so because the pilot's contract with his/her airline employer stipulates such a class of travel in the circumstances? Hasn't the passenger also entered into a contract with the airline to fly business or first (whichever he/she booked)?
Any company worth its salt will block off crew seats well in advance, providing they have notice, crew movements are often scheduled and can be easily planned for without upsetting anyone.

parabellum 22nd Oct 2018 04:34


Why should the off duty crew be entitled to first class anyway. Implying business class is not good enough for them is not a good PR look for the airline..
These sort of remarks come from the people who, as a pax on a ship, will scratch each others eyes out to get a seat at the captains table but somehow think it is wrong to see a captain of an airliner sitting in First class, which is actually good PR, it shows the company looks after its crew, which is good news for everyone. To those of you who have a problem with crew positioning in First class, don't go near any Japanese airline, especially JAL.

GrahamO 22nd Oct 2018 06:59


Originally Posted by Exup (Post 10287467)
Or maybe the Airline should just honour the contract

Yes, the one under which the passengers paid to get a seat.

tescoapp 22nd Oct 2018 08:10


Yes, the one under which the passengers paid to get a seat.
I think you need to read the print of the seat contract your actually purchasing when you buy a ticket.

BAengineer 22nd Oct 2018 13:45


Originally Posted by parabellum (Post 10289064)
Any company worth its salt will block off crew seats well in advance, providing they have notice, crew movements are often scheduled and can be easily planned for without upsetting anyone.

Well you would think so, but today all airlines are so keen on squeezing every last person onto the plane (and dollar out of them) they tend to routinely overbook and leave it to the gate agent to sort out. I have had my (blocked) seat given away without anyone asking (several times) and at the last minute, to accommodate me, they had to offload the passenger who was sitting in the seat. If the gate agent asked I tended to agree to give up my seat and go and sit on the flt deck if it wasn't a long flight but it was always my decision.

The person I feel sorry for is the poor gate agent who is going to upset someone whatever they do - and they wont get any support from management over the decision made.

Deltasierra010 22nd Oct 2018 18:43

Surely the as all the passengers in first class had been upgraded, the cabin crew decide who was likely to cause the least fuss and TELL them they had been upgraded incorrectly and the first class passengers had arrived, so they must reseat to business class. Not ideal but mistakes do happen.

Deltasierra010 22nd Oct 2018 18:45

Surely the as all the passengers in first class had been upgraded, the cabin crew decide who was likely to cause the least fuss and TELL them they had been upgraded incorrectly and the first class passengers had arrived, so they must reseat to business class. Not ideal but mistakes do happen.

GrahamO 23rd Oct 2018 06:59


Originally Posted by tescoapp (Post 10289170)
I think you need to read the print of the seat contract your actually purchasing when you buy a ticket.

I think you should stop trying to use semantics to avoid the simple fact that there's paying passengers who are entitled to a seat on that aircraft.

The pasengers paid top get on that flight at that time and the deadheads did not. Its pretty simple to understand unless you believe the airline exists for the benefit of pilots.

ZFT 23rd Oct 2018 07:36


Originally Posted by GrahamO (Post 10290033)
I think you should stop trying to use semantics to avoid the simple fact that there's paying passengers who are entitled to a seat on that aircraft.

The pasengers paid top get on that flight at that time and the deadheads did not. Its pretty simple to understand unless you believe the airline exists for the benefit of pilots.

except no one paid for J seats on that flight so there was no entitlement

esa-aardvark 23rd Oct 2018 11:59

I just paid for first class travel with Singapore. Is there a real chance that I might not get it ?
If so I would rather reschedule. Are certain airlines known for this kind of problem.

parabellum 24th Oct 2018 06:30

SIA are an excellent airline, very passenger orientated and no chance you would be asked to move or displaced by positioning crew. Positioning crew travel on Economy tickets that are upgradable to First class IF SEATS ARE AVAILABLE. If you have already paid for a First class ticket your seat is confirmed.

GrahamO 25th Oct 2018 16:25


Originally Posted by ZFT (Post 10290054)
except no one paid for J seats on that flight so there was no entitlement

Yet more semantics which proves my previous point - an expectation that fee paying passengers are only there if there are no pilots who want the seat.

They paid for seats so their contract should come ahead of those who don't pay. Passengers first, deadheaders last.

DaveReidUK 25th Oct 2018 17:10


Originally Posted by GrahamO (Post 10292342)
Yet more semantics which proves my previous point - an expectation that fee paying passengers are only there if there are no pilots who want the seat.

They paid for seats so their contract should come ahead of those who don't pay. Passengers first, deadheaders last.

Oh dear.

Nobody was offloaded.

Nobody flew in a seat that was inferior to the one they had paid for.

What part of that are you having trouble understanding ?


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