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-   -   United forcibly remove passenger (https://www.pprune.org/passengers-slf-self-loading-freight/593358-united-forcibly-remove-passenger.html)

armchairpilot94116 27th Apr 2017 05:01

Man kicked off Delta flight for using the bathroom | Daily Mail Online

STuck and can't go to the toilet. Does it have to come to this?

KelvinD 27th Apr 2017 06:47

Now United have changed their own rules/guidelines for compensation for passengers who voluntarily give up their seats on overbooked flights. They are now prepared to pay up to $10,000 per passenger:
United Airlines to offer up to $10,000 for forfeiting seat - BBC News

ExXB 27th Apr 2017 07:47

"up to" being the key phrase here. They will still have auctions starting with a $200 travel voucher.

Always take cash, travel vouchers have a way of expiring.

Airbubba 27th Apr 2017 19:27

Offloaded Pax Reaches Settlement with United
 
Will the attorneys now sue the City of Chicago?


Passenger dragged from plane reaches settlement with United Airlines

United Airlines has reached a settlement agreement with the passenger who was bloodied and dragged down the aisle of a plane after refusing to give up his seat, attorneys for the passenger said Thursday.

Dr. David Dao, 69, of Elizabethtown, Ky., suffered a concussion, broken nose and sinus injury during the April 9 incident on a plane at Chicago O'Hare International Airport, according to his attorney, Thomas Demetrio.

Demetrio praised United for accepting responsibility for the incident and announcing policy changes aimed at preventing similar incidents.

"For this acceptance of corporate accountability, United is to be applauded," Demetrio said.

Dao's attorneys declined to disclose the amount of the settlement.
United Airlines passenger dragged from plane at OHare reaches settlement with airline - Chicago Tribune

Airbubba 27th Apr 2017 19:42

Press release from the lawyers here:

http://www.corboydemetrio.com/media/...Release%20.pdf

Carbon Bootprint 27th Apr 2017 19:42

Settlement reached with United
 
It appears United has reached a settlement with Dr. Dao and his attorneys, to no one's surprise. Also should be no surprise that the amount was undisclosed.

The doctor's attorneys did give kudos to United and Oscar Munoz for finally coming clean on their accountability. Whether there may still be action pending against the City of Chicago remains to be seen. No doubt they also would have a strong incentive to keep it out of court.

United reaches settlement with passenger who was dragged off of plane.

Ancient-Mariner 27th Apr 2017 19:56

Under US company law, would this sum appear in UA's accounts?

Eutychus 27th Apr 2017 20:48

I'm no expert, but this page gives some industry guidelines for minimum amounts that must feature in company financial reports. I'd be surprised if the settlement reached anywhere near any of the percentages mentioned for a company of United's size.

BlankBox 27th Apr 2017 21:22

+ how many FF miles for the :E lawyer ??

DaveReidUK 27th Apr 2017 22:16

Yes, I'm sure he can't wait to fly United again. :ugh:

bafanguy 27th Apr 2017 22:25

Likely none. But then, with something north of 30% of the "take" for the lawyer with comparatively little "work" on his part in this case, he'll be able to travel any way he wants.

edi_local 28th Apr 2017 17:53

Surely now that UA have told everyone they are willing to go up to $10K no one will budge until they actually offer $10K?

That seems a ridiculously high amount of money for what is already quite a good, almost industry wide, standard level of compensation. In most cases people already get back more than they paid for the flight.

DaveReidUK 28th Apr 2017 19:39

If you believe that, I don't think you have quite grasped the concept of a reverse auction.

edi_local 28th Apr 2017 19:59

You're right. I don't. Can you explain it to me? :confused:

Basil 28th Apr 2017 20:32

edi local, I'd guess it's a reverse of a Dutch auction. Selling tulips they used to have a money clock which would start high and then start to reduce. When it got to your 'right price' you pressed your button and that pallet of flowers is yours. Hang on too long and someone else buys it.
I'm guessing that DRUK refers to that system in reverse which is, of course, more like a conventional auction except that the auctioneer states an increasing price until one of you caves in and accepts it :)

Haven't visited Auld Reekie for a while. In fact the last was for the opening of that weird Parliament building when we were permitted entry. Fortunately the beam didn't fall off that day ;)

DaveReidUK 28th Apr 2017 21:52


Originally Posted by Basil (Post 9755502)
I'm guessing that DRUK refers to that system in reverse which is, of course, more like a conventional auction except that the auctioneer states an increasing price until one of you caves in and accepts it

Exactly.

The only way the bidding would ever get to anywhere near $10K would be if all the passengers collectively conspired to force the price up that high.

But of course that would never happen, there will be plenty of people on the flight who will jump at the chance of a few thousand (or even a few hundred) dollars, in the knowledge that if they don't, someone else will and they will get nothing.

galaxy flyer 30th Apr 2017 12:31

The compensation amount is NOT related to the price of the ticket; it is related to buying out the passenger's consequences on NOT flying on that flight due to the airline's failure to deliver the contracted transport. If I miss a meeting a funeral, the compensation must be worth the loss of being there. If I have a million dollar deal, the compensation must be equal to the value of the potential loss.

PAXboy 2nd May 2017 19:07


The United Airlines chief executive, Oscar Munoz, has told a congressional committee that an incident in which a passenger was forcibly removed from a flight, prompting a blizzard of bad publicity, was a “mistake of epic proportions”.

He added: “This is a turning point for United and our 87,000 professionals. It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect.”
Well, if they respect their pax before their shareholders, that would be a start.

https://www.theguardian.com/business...ouse-committee

BUT

The House transportation committee chair, Bill Shuster, a Pennsylvania Republican, said United and other carriers should use the notoriety of Dao’s removal to improve customer service. If changes are not made, he said, Congress was likely to step in.
“Seize this opportunity,” Shuster told Munoz and the other executives. Otherwise, “we’re going to act and you’re not going to like it”. Shuster predicted a “one-size-fits-all” solution that may serve some airlines, but not all.
So the country that says it does not like to regulate, says it will regulate. i.e. Usual story! It's only because of the public nature of this that got it to the House so that they could show that they were doing something.

Bottom line? Pay higher wages to staff and give them more authority to change things. But we know that won't happen because you have to put prices up. Cynical? Yes. I've been a passenger for over 50 years.

ExXB 3rd May 2017 11:28

Prior to 'dergulation' airlines competed on service.

Following deregulation airlines compete on price.

'Nuff said.

Kewbick 3rd May 2017 14:50

Prior to deregulation, airlines did compete on price with other modes of travel, such as rail and shipping lines.

Prior to deregulation of the airline industry, airlines generally failed to make a profit.

According to IATA, it is only in the last three years, (including the forecast of 2017 profits), that the global airline industry has made, collectively, a profit.


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