Breaking News: Gatwick improves PRM handling!
 

[Sarcasm]According to this BBC report it now only takes an hour to get a PRM off of a plane. [/Sarcasm].

They, Gatwick Airport (who is responsible under law for providing assistance) and OCS (who has a contract to provide the service), should be ashamed of themselves. This is a consistent problem at U.K. airports, in particular LGW.

It's not even a question of cost as the law allows LGW to pass along all costs to the airlines. It's about time this responsibility was passed back to the airlines.

Evidence/proof of this would be better than random generalisations, unless you yourself are disabled and talking from experience? :rolleyes:

Or are you just trying to cause a particular stir against LGW for your own personal reasons, whatever they may be...

Mr Gardner in his piece in the link you provide specifically mentions this is a problem for ALL UK airports... :cool:

LGW is far from the worst

Of the airports in the UK we have used LTN would be the worst

Out side of the UK worst would be MAD

Most staff are trying to do everything possible to help disabled pax


(wife is a WCHS)

T250 please read the linked story. I can personally attest to the incompetence of only two UK airports Bristol and Gatwick. I won't bore you with the details but they all involved my father-in-law. He gave up flying after his last experience as he was worried that the stress would kill him. Pity as he loved to travel.

Some years ago I had the misfortune to require assistance on a number of flights. I found the European airports to be extremely good & efficient - and the UK airports perfomance to be consistently poor, due, I suspect, to a simple lack of interest or consideration.

Bristol was pretty grim. Particularly at night when most of the based aircraft seem to land within a 2 hour window. It's a matter of waiting your turn in the queue. I don't fly in as much and it's only on domestic runs early in the day so I have no idea if it's improved. Its frustrating because as a crew and an airline tour passenger could have had a very good experienced but it is spoiled by the getting off part which is out of the airline's control.

PRM
 

Heathrow a few years ago. Assistance had been requested.
Crew & cabin crew long gone. My wife had broken her foot.
Nothing provided, just walk down all those steps to the tarmac,
then up all those steps to the terminal. Once inside I called on
an internal phone and eventually some cheerful chap arrived
with a wheelchair. Took about 90 minutes.
Thankfully the Airline itself is now gone. Asia, New Zealand,
Spain, no problem

I suspect all down to a reduction in airside staffing (or at least no increase in line with increased traffic) - baggage now takes far longer than it did 15 years ago

Davef68.

As I observed earlier this is not a cost issue. The PRM regulation require that the total cost be shared by all operating airlines in proportion to their pax count/capacity. There is no incentive for reduced staffing. These failures are down to stupidity.