Crawling amputee
 

What is this being reported that a double leg amputee was told to "crawl" to the aircraft? I really don't beleive it.

As Wikipedia says "citation required"

A few seconds with Google finds an interview with the alleged victim:

Dad who had both legs amputated claims Ryanair staff told him to CRAWL to plane on way home from holiday - Manchester Evening News

Wife works in marketing. Mmmmm!!!!

Sounds like complete :mad: to me. People wildly exaggerate or even concoct stories for media attention and money, and no-one would refuse wheelchair assistance to a person in his condition. Waiting for the ambulift for thirty minutes or more, on the other hand, is all too common, and no airline has control over that.

My youngest son uses a wheelchair. We have transited Malaga airport on many occasions (the latest was two weeks ago). The passenger support staff there have on every occasion been excellent.

His Wife is an attention seeker, always in the local press, probably didn't happen at all.

You mean the story doesn't stand up?

Mickjoebill that is just awful.













I like it.

MJB: Ppost of the year! :D

"Wife works in marketing. Mmmmm!!!!" Thank you, Megan and aox.. Had a poke around and found she is a Director of a company that advertised for a 'Lead Generator ' in 2014 ..
"Working on an Outbound dialler
Rapport Building
Establishing client has had an accident and not claimed prior.
Passing over to a closer to finalise the call"

May be trying to shake a few alleged victims of Ryanair out of the tree using the press.. unsuccessfully judging by comments in the Mail!

All looks a bit dodgy.

I've flown Ryanair many times. The thing about the sandwich strikes me as odd. The cabin service starts at either end of the cabin, with two trolleys operating. In any event, if he needed a sandwich to go with his meds whey not be certain and bring one on board, which will likely be a cheaper option?

As an amputee I find it completly believable. I have flown with wheelchair reguested to seat and at the airport boarded in a normal wheelchair and then told to get to my seat 12 rows down. Because of other medical conditions I could not and had a really hard job convincing them that an aisle wheelchair was needed and they kept telling me there was none. That was with a full service airline at a mainline asian airport.

Remember people handling wheelchairs are very low paid untrained labour in some places.

I was unwilling (and unable) to do a tarzan act swinging from seat back to seat back as they wanted.

Under EU regulations it is the airport, not the airlines, that are responsible for handling of PRMs from the parking lot to the aircraft door.

Exactly so: it has always been the airport passenger assistance staff who have been responsible for getting my son on and off the aircraft.

It has sod-all to do with easyJet, Ryanair, Lufthansa, British Airways or Delta.

It's an airport problem and NOT an airline problem.

Sorry it has something to do with the airlines. The airport services are provided to an airline for their passengers and aircraft. The airline is the party with whom the passenger has a contract. The airline is the party who has the responsibility to provide non discriminatory travel for its passengers. In europe it does this by contracting the airport to provide services. The pasenger claims against the airline and the airline claims against the airport.
Not in my backyard is not acceptible where disability is concerned.

Amputee
 

I am a leg amputee and travel by air frequently mostly with Ryanair from Dublin. I never have problems, I book aid and assist through airport to aircraft steps and vice versa at arrival point. On board the cabin crew are always on the ball to help me. Abroad also no hassles , just book the help you require and no problems!. The banter with the cabin crew is great. Well done Ryanair.

If the airline has informed the PRM assistance company in plenty of time and the company has agreed to meet the flight, but still fails to show up then it's not the airlines problem and in my experience, even in Europe, we will put the passenger in touch with the customer relations of the PRM assistance provider and prove we did everything required of us to get the service delivered. The airline cannot magically produce a wheelchair or a trained member of staff to handle the passenger or the wheelchair, so what must they do if the service provider doesn't adhere to the contract? The passenger will suffer, but it most certainly isn't the fault of the airline.

You Europeans need to fly in a place where service means just that. From the check-in counter to my seat to being put into the terminal at the other end, here, I'm the airline's responsibility. Still if you only pay $10 to go 500km, what can you expect...