PPRuNe Forums - Monk loses cool after failing to rebook flight with United Airlines

I post this to show, once again, that the pax know more about social media tha the carriers do ...

Monk loses cool after failing to rebook flight with United Airlines - Americas - World - The Independent

Quote:

Brother Noah called United only to be told that it would not be possible to rebook the return flight because it was believed the purchase was fraudulent, even though Brother John had already used the outbound part of his ticket.

“I really struggled to remain calm and charitable. My monastic life is about staying peaceful in all circumstances. I failed during this call,” he said.

Quote:

In an attempt to right the wrong, Abbot Philip posted a letter on the monastery’s website asking for help.
“I am calling this my small experiment with the social media of today, to see if it can truly have an effect. “Please help, if you can. Love and prayers to you,” he wrote.

It seems the letter produced the desired results after being read by someone with influence at United the monastery received an apology, a new return flight and $350 towards future travel.

This is but one extract from the Abbot's letter on his website:

Quote:

In any case, canceling a return ticket without notice and stranding a passenger abroad is not a reasonable first step to resolve concerns about possible fraud

Fantastic! Do read the article which has a link to the abbot's letter.