When I first read this I thought you had to be wrong. But looking back through my correspondence of complaints - yes I'm a whinging, complaining git, I could see this trait going through complaints I had raised with companies in other industries. But the thing find works is the small claims procedure in the County Court. For £60 you get a resolution in a reasonable time and your money back (a bit like paying tax on your bet) if you win - if you have to go that far.

1. I agree with Tango. It is SOP to deny your claim, unless they have been caught "bang to rights".

2. This is clearly an Operational issue under their control. The ATC stuff is a smoke screen. if they knew the plane was going to be c 4 hours late then they had plenty of time to fix another plane.
EZY denied my claim for some time. It was an Operational issue.

Keep at it! The Small Claims Court is a good suggestion.

Delayed Easyjet Flight 8720 LIS-LGW, Mon 07/07/14
 

Hi,


We were on a later EZY flight from Bristol EZY6009 21:20, which was delay by 4 hours also. We were told another plane had to be sent from Barcelona due to technical issues.
When we boarded our replacement plane, the pilot told us the flight was delayed because the plane next to us on the hard standing had a technical issue and had not flown all day.
So there had been a knock on effect with lots of flights that day!!!

Hi everyone, just came across this thread and felt I had to comment.

I totally agree with Hotel Tango and Ancient Observer. For passengers who don't have a clear idea of how the business works and of the legislation it can be a nightmare. In my experience airlines present it as if the burden of proof and evidence is on the passenger, which obviously puts people off no end.

A year or so I tried to claim with Monarch for a flight delay of over 6 hours. Having read up a little on my rights I felt that I had a strong case, but from the way that the airline treated us you'd think it was the complete opposite. The CAA weren't much help and in the end we got so sick of fighting the airline that we ended up having to go trhough a claims manager to get them to pay out, which got us our money but which also took a commission for the work. I had hoped that we could have done it ourselves. In theory you should be able to, even if you aren't an expert - which we clearly weren't.

Anyway. In short, in my experience the airline will use excuses like the weather to get out of paying you even if that's not the real cause of the delay. A small claims court is a good idea actually, wish we'd looked at that option in more detail really. Good luck to you!

Hello jcurle and welcome to the cabin of PPRuNe.

Please do read the FAQ at the top of the forum. Sorry I had to edit your post but, since the entire website is financed via advertising, they do not allow even 'friendly' referrals that link to a commercial company who is welcome to advertise.

Do keep reading and posting.

Hi S.o.S. No problem, thanks for letting me know. All the best to those claiming!

was this flight, EZY6009, from bristol to faro on the 2/8/2015?

WE had a delay onthis flight and was told it was due to a crew member having to leave due to exceptional circumstances and that the only available cover had to come from Gatwick and this was the cause of the delay.

Now we are being told by Easyjet that the delay was due to ATC issues?

we are very confused!

It could be both, for example an ATC delay on the inbound (would) put a crew member over their legal hours so they couldn't operate the return.

Such an occurrence is not completely unforeseen and probably does not justify the extraordinarily circumstances defense, but if on the day other circumstances that (when added together) did result in something extraordinary then their defence may be valid.

Go back and threaten to use one of the claims companies and if they still demure do so.

Edited to add, the claims company will not pursue a claim they aren't certain to win - but they do charge a commission.

Could it not be a combination of the two, with ATC causing the bigger problem?

I.E. Crew member has a situation come up suddenly which prevents them from being able to fly. That then leaves the aircraft without enough crew and is an unforeseen event which is outside their control.

Then ATC issues developed, either at BRS (were there other delayed flights in or out during the time?) or en-route, or at your destination, during the time spent waiting for the replacement crew to come from LGW, which pushed your departure back further than expected.