PPRuNe Forums - Business class EU-US

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Quote:

Originally Posted by exXB

I also avoid BA, despite them having the best seats. Their OTP is pretty bad (in my experience), T5 is a pain and connecting to any other Terminal is even worse, and their treatment of premium passengers is bad. They really don't give a about their best paying customers. Their service is inconsistent at the best of times, which is not now. (Avoid LHR-IAD flights unless you are a masochist.)

I'd be interested to hear more about your comment highlighted above. In my case, LHR-IAD is necessary, and it is virtually the only LH route I fly, so I have no other points of reference.

I've never been impressed with the BA service in J on that sector [although I do like the seat], but for baggage allowance reasons I have very little choice.

Quote:

Missing bag

Having just taken a C/J connection with Air Malta and BA, twixt T4 and T5, I am now sitting in RUH sans bags, due to 'not loaded at LHR.'

Wouldn't mind, but the scheduled connection at LHR was 2 hours 40 and Air Malta arrived early.

However, the BA service was professional (I didn't warm to the crew in the J cabin, but they were polite and efficient, just somewhat remote) and it is a shame that the ground performance at LHR (whoever was at fault) lets them down.