.......In that order, I presume?

I guess as a cynical view point you could say that. :rolleyes:

What I was getting at is Customer Service is down low on the list.

Safety and Security is generally everyones top priority.

Jonathan

Whilst it goes without saying that safety and security must take top priority, I firmly believe that customer service should have equal billing. Treat your customers with contempt and you'll soon suffer the consequences!

Avman, while I do agree with you to some degree.

If you offer a very cheap product and have still reasonably high operating costs.

Leaves little for the frills. If you still want to make profit.

For anyone in any doubt about the safety of cabin baggage and the strength of the overhead lockers (or the locker door catches)

http://www.itf.org.uk/itfweb/SECTIONS/Ca/bagpolicy.htm

and

http://www.dft.gov.uk/stellent/group...pdf_502831.pdf