Monarch's internet booking system
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Join Date: Feb 2003
Location: LEAX, Spain
Age: 62
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First time I tried to make a booking the system was down. I flew easyjet instead. The second time - some weeks later - Monarch's system crashed having fed in all my data and got to the 'confirmation' stage. tried it again a few moments later and kept getting error messages. Again, I booked immediately with easyjet no problemo.
Yesterday, I once again fed in all my data only for my 'confirmation' request to time-out as I waited for Monarch's computer to respond. I Tried again immediately, only to get a 'booking system not available' message.
easyJet once more beckoned, but instead I sent Monarch an email asking that they look into things. I also started this post while I gave Monarch an hour to reboot. I've heard they're much better to fly with than easyJet (Malaga-Luton route) and I genuinely want to give them a try.
The hour having passed I tried again. After a few attempts I managed to make the booking...Yippee...and at two thirds the easyjet price! So on Tuesday I'll learn whether my effort has been worth it. Strangely, however, the 'speedy booking' code the confirmation page assured me was 'above' wasn't there, so next time it seems I'll still have to enter all my personal details again.
Still say easyJet's booking system is more slick.
Computers! Don't ya just love 'em!
Yesterday, I once again fed in all my data only for my 'confirmation' request to time-out as I waited for Monarch's computer to respond. I Tried again immediately, only to get a 'booking system not available' message.
easyJet once more beckoned, but instead I sent Monarch an email asking that they look into things. I also started this post while I gave Monarch an hour to reboot. I've heard they're much better to fly with than easyJet (Malaga-Luton route) and I genuinely want to give them a try.
The hour having passed I tried again. After a few attempts I managed to make the booking...Yippee...and at two thirds the easyjet price! So on Tuesday I'll learn whether my effort has been worth it. Strangely, however, the 'speedy booking' code the confirmation page assured me was 'above' wasn't there, so next time it seems I'll still have to enter all my personal details again.
Still say easyJet's booking system is more slick.
Computers! Don't ya just love 'em!
Join Date: Feb 2000
Location: UK
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Mr Truck
My parents use Monarch to commute to and from Spain - They have retired out there. I use Monarch to visit them sometimes.
Just wanted to endorse longarm - Monarch are streets ahead of EZ, so if you get the choice, go for it. Monarch are also frequently cheaper, and certainly more reliable with better trained, and managed staff. Never forget that the term "Low Cost Carrier" refers to the way that the airline is run, not the level of fare that you pay.
I always web book for the ZB's, without difficulty - suggest that the problem may be at your browser end rather than the other end? Apologies if I'm wrong.
My parents use Monarch to commute to and from Spain - They have retired out there. I use Monarch to visit them sometimes.
Just wanted to endorse longarm - Monarch are streets ahead of EZ, so if you get the choice, go for it. Monarch are also frequently cheaper, and certainly more reliable with better trained, and managed staff. Never forget that the term "Low Cost Carrier" refers to the way that the airline is run, not the level of fare that you pay.
I always web book for the ZB's, without difficulty - suggest that the problem may be at your browser end rather than the other end? Apologies if I'm wrong.
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Well, it must just have been gremlins at work.
Just completed a Malaga-Luton-Malaga round trip and can report it was great...far better than sleazyJet, and a good deal cheaper on the fare price, too.
Got assigned seating, a bigger, more roomy aircraft, much friendlier staff who bothered to think about what they were doing and how they might actually help, a piping hot meal, two drinks, music/video...all so much more civilised.
I have compared other prices on this route and again Monarch is cheaper 95% of the time. easyJet's website is more slick, but I'm beginning to think that as an airline it's starting to lose the plot.
Thanks for the feedback, everyone.
Dantruck
Just completed a Malaga-Luton-Malaga round trip and can report it was great...far better than sleazyJet, and a good deal cheaper on the fare price, too.
Got assigned seating, a bigger, more roomy aircraft, much friendlier staff who bothered to think about what they were doing and how they might actually help, a piping hot meal, two drinks, music/video...all so much more civilised.
I have compared other prices on this route and again Monarch is cheaper 95% of the time. easyJet's website is more slick, but I'm beginning to think that as an airline it's starting to lose the plot.
Thanks for the feedback, everyone.
Dantruck
