24 hour delay
Thread Starter
24 hour delay
A niece of mine is stuck in Athens trying to get home from there to EDI. The flight has been delayed for 18 hours due to the inbound being the subject of a "medical emergency". No more details. She has asked me my opinion about compensation. Anyone any experience of this sort of thing? Hotac all sorted but EZY are almost certain to say it was not their fault. Thought please.
Easyjet have a very easy application form for EU261/2004 compensation form on their website. Simple to fill in, no trick questions, rapid decision. Keep any receipts for 'emergency purchases'. All the best.
I don’t know whether you can open this link - it’s a very recently published EU case and seems a tad unfair on German Wings but the Court found in favour of the punter.
If you can’t open it I’ll try to cut and paste it and email it.
https://www.thetimes.co.uk/article/d...elay-dx3cd2xcx
If you can’t open it I’ll try to cut and paste it and email it.
https://www.thetimes.co.uk/article/d...elay-dx3cd2xcx
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Well of course the question is: How long does it realistically take to change a tyre (if one can be sourced) and how long did it in fact take? I don't know the answer to either of my questions but just wondering if it had some bearing on the decision?
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In my opinion EZY have looked after her, accommodated her, fed her, watered her etc etc, then passengers should respect that and move on, they should not want compensation on top of all the expenses the airline has already spent on them. Travel insurance kicks in for delays to flights of this duration, therefore a claim to their claim to their insurance company would be in order to cover out of pocket expenses.
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I found a newspaper article a while back which described what you are entitled to and how to claim. This was when there were flight problems with Ryanair. I'm don't have much legal knowledge and only limited airline knowledge (worked as a computer programmer on a booking system for a airline [just as I type this they have yet another computer problem - now the its the baggage IT system - more cost cutting and cheap labour from outsourcing eh!).
[i]Flight Delays - FT Ryanair Blues*?
—> Passengers can get up to €600 compensation if a flight is delayed, canceled or you are denied boarding. In most cases, the amount will be €250 per passenger.
—> Compensation for delayed flights is only due on flights in the EU or when using an EU airline arriving three hours or more hours late
—> If you accept a full refund and don’t travel, you are not entitled to EU compensation
—> If a flight is cancelled, the airline must offer an alternative flight or full refund
—> If a delay lasts two hours or more, the airline must look after you by providing food and drinks and access to a phone and email
—> If you are delayed overnight, it must give you accommodation and travel to/from the hotel
—> If your flight is delayed by more than five hours and you no longer want to travel, the airline must give you a full refund.
*Financial Times; “Ryanair Blues? This is how to complain” [Helen Dewdney, 18th of August 2018]
I often got delayed flying CPN —> EDI with EasyJet and when I asked they just said something about being a point-to-point airline and therefore not responsible for any problems with other travel connections. So after a few delays I just started flying with KLM who offer a much better service and when I did get delayed they paid for an overnight stay.
Hope this helps.
[i]Flight Delays - FT Ryanair Blues*?
—> Passengers can get up to €600 compensation if a flight is delayed, canceled or you are denied boarding. In most cases, the amount will be €250 per passenger.
—> Compensation for delayed flights is only due on flights in the EU or when using an EU airline arriving three hours or more hours late
—> If you accept a full refund and don’t travel, you are not entitled to EU compensation
—> If a flight is cancelled, the airline must offer an alternative flight or full refund
—> If a delay lasts two hours or more, the airline must look after you by providing food and drinks and access to a phone and email
—> If you are delayed overnight, it must give you accommodation and travel to/from the hotel
—> If your flight is delayed by more than five hours and you no longer want to travel, the airline must give you a full refund.
*Financial Times; “Ryanair Blues? This is how to complain” [Helen Dewdney, 18th of August 2018]
I often got delayed flying CPN —> EDI with EasyJet and when I asked they just said something about being a point-to-point airline and therefore not responsible for any problems with other travel connections. So after a few delays I just started flying with KLM who offer a much better service and when I did get delayed they paid for an overnight stay.
Hope this helps.
The point they were trying to make regarding easyJet is that they would not pay for any missed onward connections from your arrival airport that weren’t part of your itinerary. No airline, KLM included, will leave themselves liable for missed connections that weren’t part of the deal for want of a better term.
EasyJet would provide hotel accommodation for any overnight delay or if that wasn’t possible, reimburse the cost of a hotel.
Regarding your delays on the CPH route, when you look at the flights delayed at an airline you often see it’s the same ones over and over again and often a result of air traffic restrictions that are the bug bear of European aviation. The plane operating that flight will operate the same rotations each week/day before operating the flight, experiencing the same pinch points. Not an excuse just a bit of background info.
EasyJet would provide hotel accommodation for any overnight delay or if that wasn’t possible, reimburse the cost of a hotel.
Regarding your delays on the CPH route, when you look at the flights delayed at an airline you often see it’s the same ones over and over again and often a result of air traffic restrictions that are the bug bear of European aviation. The plane operating that flight will operate the same rotations each week/day before operating the flight, experiencing the same pinch points. Not an excuse just a bit of background info.
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Sounds very much like an answer I would expect from EasyJets public relations department!
My travel connection was the last train from Edinburgh and I was expected at work the next day, therefore since the company was paying for the flights I just started using another more reliable airline (KLM). The EasyJet flight seemed to get delayed about a third of the time, but the two KLM flights (in and out of Schiphol) almost always ran on time.
My travel connection was the last train from Edinburgh and I was expected at work the next day, therefore since the company was paying for the flights I just started using another more reliable airline (KLM). The EasyJet flight seemed to get delayed about a third of the time, but the two KLM flights (in and out of Schiphol) almost always ran on time.
That is what I’m saying. From experience, delayed flights at any given airline tend to be the same recurring delays. KLM of course will have delays and you’ll probably find that their delayed flights are often the same recurring flights.
I should say that I have absolutely nothing to do with easyjet’s public relations department. For the customer a delay is a delay but for those on here it’s interesting to highlight this kind of stuff.
I should say that I have absolutely nothing to do with easyjet’s public relations department. For the customer a delay is a delay but for those on here it’s interesting to highlight this kind of stuff.
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An A320 does not have the range for that flight
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They are referring to one poster saying he used easy between EDI and CPN (he meant CPH)
To be fair, IATA codes are much easier to have a stab at than ICAO codes. It is an industry based forum so using codes isn’t really that outrageous.
Failing that, just google it. That’s what I do.
The guy made a simple spelling mistake that’s it.
Failing that, just google it. That’s what I do.
The guy made a simple spelling mistake that’s it.