Flybe cancellations
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Join Date: Jan 2015
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Rather than tell the truth they hide behind the idea this mess is all caused by a pilot shortage. I’d like them to publish the total number of resignations over the last 6 months and reasons given. Speaking to crew yesterday their roster sounds horrific and the pay not much better.
Seems like they need a fundamental change in their approach to their operation.
Seems like they need a fundamental change in their approach to their operation.
Even if its operations weren't so badly managed, Flybe's future doesn't look good if it employs people who can supply the response below to a complaint featured in the Times "Travel Doctor".
You need to read the complaint carefully, and then move on the the response to fully appreciate its level of stupidity;
Complaint: I flew from Edinburgh to Birmingham with Flybe. I had measured my semi-rigid case and it complied with Flybe's cabin baggage sizings. It was accepted on the Northbound flight, but not on the return and I had to pay £50. I complained but the company has refused to accept that there is inconsistency in its sizers.
Response; Flybe would not budge. It maintains that the difference in rigidity between the two types of sizer it uses is causing the problem. "We are in the process of implementing a number of additional measure to address customer perceptions and confusion regarding the allowable baggage dimensions as represented by the two types of sizers currently in use" a spokeswoman said.
It's a classic, and a challenge to draft an interpretation. My best effort is; "We have two types of sizer. One is the same as our published dimensions, while the other one is smaller, and earns us £50 every time someone checks in where the smaller sizer is used. We blame the customer for not understanding this, and are working on measures to make the situation clearer, but not to change it."
I don't think Flybe is long for this world.
You need to read the complaint carefully, and then move on the the response to fully appreciate its level of stupidity;
Complaint: I flew from Edinburgh to Birmingham with Flybe. I had measured my semi-rigid case and it complied with Flybe's cabin baggage sizings. It was accepted on the Northbound flight, but not on the return and I had to pay £50. I complained but the company has refused to accept that there is inconsistency in its sizers.
Response; Flybe would not budge. It maintains that the difference in rigidity between the two types of sizer it uses is causing the problem. "We are in the process of implementing a number of additional measure to address customer perceptions and confusion regarding the allowable baggage dimensions as represented by the two types of sizers currently in use" a spokeswoman said.
It's a classic, and a challenge to draft an interpretation. My best effort is; "We have two types of sizer. One is the same as our published dimensions, while the other one is smaller, and earns us £50 every time someone checks in where the smaller sizer is used. We blame the customer for not understanding this, and are working on measures to make the situation clearer, but not to change it."
I don't think Flybe is long for this world.
You'll recall the situation 20 years ago when BA-subsidiary Brymon had slots at LHR - slots that were taken-up the parent-company and we ended-up with a service to LGW. Now that Flybe has acquired valuable slots at LHR I wonder how long it will be before those slots are transferred by the new owner Connect Aiways/Stobart Airways to VA?
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This recurring question about slots is interesting from the perspective that VS were awarded ex-bmi domestic slots at LHR that they contracted EI to operate under the 'Little Red' banner. There was a belief at the time that VS were to operate the UK domestic routes until no longer bound by initial operating constraints (IIRC they had to be maintained for a period of 3 years or similar) then use them for something more lucrative. I understood that these are the same slots that BE took on for the initial LHR/EDI and ABZ rotations following VS abandoning the Little Red project so if VS's intent with their BE stake is to do the same as they tried a few years ago but using a different model, it would certainly show perseverance.
Like we all must do from time to time on this veritable tome; we must look ourselves in the mirror and ask ourselves why...(were we flippant, dis-respectful or being a bit of an arse?) - any of those will get the mods out in force - and that's not a bad thing quite honestly.
