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Emirates going downhill

Old 11th Feb 2019, 12:38
  #1 (permalink)  
Thread Starter
Join Date: Dec 2013
Location: wrexham
Age: 45
Posts: 25
Emirates going downhill

I have recently flown emirates man-akl via dxb, and can honestly say the service has hit rock bottom!
Having flown the same route a number of times on emirates I've always been more than happy with the in flight service I've received, but the last time the cabin crew seemed miserable.
The food service was a bit of a shambles, being offered the 2 choices even though they only had 1 available.
The hot towels have disappeared and the prices, whilst competitive on the face of it, by the time you pay seat reservation charges, which are a lot!, are no cheaper than the likes of Singapore.
So I'm sorry emirates but you have lost a regular loyal customer!
Anyone else noticed the same?
wood73 is offline  
Old 11th Feb 2019, 13:22
  #2 (permalink)  
Join Date: May 1999
Location: Cambridge UK
Posts: 496
Well, I must disagree here. I flew Emirates for the first time STN to BKK via DXB back in November and I have to say I thought they were excellent. Admittedly, I flew Business Class out and First on the return so my viewpoint may be different from that of the OP. Accommodations on both the 777 and the A380 were splendid as was the service on all sectors but the main thing that struck me was the 'newness' of the four different aircraft on which I flew. The STN-DXB sector was operated by a 777 and as far as I could see, was the only sector where the a/c was completely full, which surprised me as it was a fairly new route.

The Business configuration on the 777 is 2-3-2 and I had an aisle seat in the centre three. I thought this might be a problem with the centre seat occupant wanting to climb past me to get out. In the event it wasn't; he slept all the way to DXB.

Thought I might try Etihad on my next trip but that means flogging round the M25 to LHR. STN is much closer and my November experience was quite acceptable once through STN itself and on the aeroplane.

As an aside I was quite surprised at the number of Emirates aircraft parked around the airport at Dubai. I couldn't count them all but there seemed to be A LOT!
olympus is offline  
Old 11th Feb 2019, 13:50
  #3 (permalink)  
Join Date: Feb 2008
Location: DORSET
Age: 61
Posts: 300
Comparing any airlines' Y product to their F and J/C (even a legacy airline) is not really constructive.

True, a misery crew can make or break a flight seated in any class.

EK have had a consistency of a solid Y product on most routes and aircraft types although the 380 usually wins for Y pax.

Seat reservation charges on a legacy airline seems to be the norm now which is a shame - even charging for seats in the premium classes.
rog747 is offline  
Old 11th Feb 2019, 14:21
  #4 (permalink)  
Join Date: May 2011
Location: Hampshire
Age: 71
Posts: 612
The last time (in fact probably the only time) I flew Emirates was many moons ago from Heathrow to Manila via Dubai, when the airline was fairly new. I don't remember what type of aircraft they were but the one thing I do remember was the seats. After an hour from Heathrow it became obvious that the seat cushions were thinner and less comfortable than something one might find on a church pew! By the time we alighted at Dubai I could barely walk. After a couple of hours respite in Dubai, it was back on board the next one to Manila. For some reason, the seat cushions were not quite as vicious as those on the first leg, but less than comfortable. An experience unpleasant enough to remember that when I was working in Saudi Arabia between 2011 & 2013, my trips home from Abha with FlyDubai to Dubai to London on BA.
olympus: In my time in Saudi, I used to have to leave every month for visa purposes so I used to go to Dubai for a night (and a decent drink!) I used to fly with FlyDubai from Abha to Dubai and the trip around the airport to and from the terminal FlyDubai were using was interesting. If my trip was going to be onward to Heathrow, I had to take a transfer bus from the FlyDubai terminal to the one being used by BA and this bus ran around an interior perimeter road, past the noses of massed ranks of Emirates aircraft. This was like the aircraft equivalent of the massed bands of Emirates 777! Hordes of them!
KelvinD is offline  
Old 11th Feb 2019, 14:46
  #5 (permalink)  
Join Date: Sep 2010
Location: UK
Posts: 818
Emirates has a fleet of 244 aircraft. I think it has 110 A380’s at present.
vctenderness is offline  
Old 12th Feb 2019, 03:49
  #6 (permalink)  
Join Date: Jul 2010
Location: Asia
Posts: 301
being offered the 2 choices even though they only had 1 available.
This way only those whose choice wasn't available are disappointed, those who went for the available option are happy to have been offered alternatives even though in reality there weren't any.
krismiler is offline  
Old 12th Feb 2019, 15:55
  #7 (permalink)  
Join Date: Jun 1999
Location: Europe
Posts: 3,186
These days no airline stocks sufficient meals of both options for the entire complement of passengers. It can often depend on where you are sitting in the cabin as to whether both options are still available by the time they get to your row.
Hotel Tango is offline  

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