Thai Airways passengers removed from first class to accomodate deadheaders
N4790P
They paid for C class seats and received C class seats. What What part of "the contract" wasn't fulfilled?
Join Date: Nov 2017
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Guys, let's cool down for a mo.....
There was no first class cabin on the aircraft, so the pilots could not receive their contractual benefit, that's a matter for resolution internally.
What happened was that passengers were moved from pre-allocated seats to accommodate crew who apparently showed bad grace in the public eye, as Paxboy says, this is unwise in today's social media environment - whether the pax were revs or non revs is unclear, though I suspect they were revs from the wording of post #10.
This story embodies, at least for me, the ineptitude of the airline sector in being unable to manage situations that are predictable - if I read post #10 correctly, there were free seats in business class and the airline failed to manage the allocation of these - had the crew been allocated seats in the first class zone, before they were offered to the passengers, this situation would have been avoided. Why is it that situations with advance notice catch airlines unawares - the rest of us look ahead, plan contingencies and keep our customers happy - as they are the reason we exist.
To inconvenience passengers with a 2 hour delay, because of an intra-company disagreement is totally unprofessional.
There was no first class cabin on the aircraft, so the pilots could not receive their contractual benefit, that's a matter for resolution internally.
What happened was that passengers were moved from pre-allocated seats to accommodate crew who apparently showed bad grace in the public eye, as Paxboy says, this is unwise in today's social media environment - whether the pax were revs or non revs is unclear, though I suspect they were revs from the wording of post #10.
This story embodies, at least for me, the ineptitude of the airline sector in being unable to manage situations that are predictable - if I read post #10 correctly, there were free seats in business class and the airline failed to manage the allocation of these - had the crew been allocated seats in the first class zone, before they were offered to the passengers, this situation would have been avoided. Why is it that situations with advance notice catch airlines unawares - the rest of us look ahead, plan contingencies and keep our customers happy - as they are the reason we exist.
To inconvenience passengers with a 2 hour delay, because of an intra-company disagreement is totally unprofessional.
Join Date: Apr 2007
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If it works, Bangkok post article, perhaps true ?
Maybe the Thai pilots had a clause in their contract stating
travel in the 'highest class available'. I did once, but with very limited applicability.
https://www.bangkokpost.com/news/gen...iew_bottom_box
Maybe the Thai pilots had a clause in their contract stating
travel in the 'highest class available'. I did once, but with very limited applicability.
https://www.bangkokpost.com/news/gen...iew_bottom_box
Join Date: May 2004
Location: Ziltoidia... indeed'd.
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https://m.bangkokpost.com/news/gener...eating-dispute
Issue solved, then. Slap on the wrist for everyone, a wai on the first page of local papers and a compensation for the pax.
Who knows if they are to change the way they handle issues in the future.
Issue solved, then. Slap on the wrist for everyone, a wai on the first page of local papers and a compensation for the pax.
Who knows if they are to change the way they handle issues in the future.
