They are not all bad...
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They are not all bad...
As we get lots of threads complaining about US Immigration and TSA, I'd just like to say that my recent trip through Sandford, Orlando, was a delight.
The flight with TUI to and from LGW was pleasant and on arrival we had a short queue, a genuine welcome as we had our passports checked and were soon on our way.
Coming back yesterday, the check-in staff had a little laugh as our combined baggage crept just under the weight allowance. This was followed by an efficient trip through security, where everyone seemed to be helpful.
It might not have been at its busiest, but it does go to show that it doesn't have to be an ordeal, so some credit for a change.
Oh, and after landing at Gatwick, the aircraft was parked at the furthest end of the North Terminal, so we had a long walk, but by the time we got to the carousel, bags were coming. All together in our car and on our way within an hour.
A good trip.
The flight with TUI to and from LGW was pleasant and on arrival we had a short queue, a genuine welcome as we had our passports checked and were soon on our way.
Coming back yesterday, the check-in staff had a little laugh as our combined baggage crept just under the weight allowance. This was followed by an efficient trip through security, where everyone seemed to be helpful.
It might not have been at its busiest, but it does go to show that it doesn't have to be an ordeal, so some credit for a change.
Oh, and after landing at Gatwick, the aircraft was parked at the furthest end of the North Terminal, so we had a long walk, but by the time we got to the carousel, bags were coming. All together in our car and on our way within an hour.
A good trip.
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Ah yes, there are times when all the travel Gods are in a good mood and one wonders what all the fuss is about. But it usually doesn't take long to experience the dark side again! 
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OK, here's a Monday feel good story. A few years ago I was travelling (albeit C Class) Brussels-Amsterdam-Newark with KLM. On arriving at BRU I noted that the BRU-AMS was cancelled due to weather at AMS. On reaching the check-in I was informed that I had been re-booked on the direct BRU-EWR operated by competitor Continental Airlines. Consequently I actually arrived in EWR earlier than I would have done with my original KLM schedule! Furthermore, 40 minutes after blocking on at the gate I was driving out of EWR in my rental car! That was a good travel day 
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I Learned About Paxing From That.
'a
Paxing All Over The World
Probably the best was on VS in the late 1980s. So this was early Upper Class and from LGW. But it was a sunny afternoon I was in the 'A' so lovely and warm. Before personal screens but, after lunch, they showed a lot of cartoons on the main screen before the movie, including Tom & Jerry and served small tubs of ice-cream (repeat orders were OK). On arrival it was quiet on a Sunday late afternoon and I had the limo to the World Trade Centre Vista Hotel.
Worst was SFO to HKG in 1994. I was in Y and despite early check in unable to get a window. I was in an aisle 'D' of the central block in a 743. The 'service' from United was terrible at every turn, check-in and onboard. As we were going to HKG, naturally many Cantonese aboard and the food smell was not for me at all. Worse, the person in front of me, was talking across the aisle to his pal in the 'C' at loud volume throughout the 10 hours with hardly a rest. Kai Tak was, as it was in those days and rammed to hilt. When I got to the hotel inthe late evening ... getting up for work the next morning was terrible.
I'll try and remember some more good ones to cheer up S.o.S.
Worst was SFO to HKG in 1994. I was in Y and despite early check in unable to get a window. I was in an aisle 'D' of the central block in a 743. The 'service' from United was terrible at every turn, check-in and onboard. As we were going to HKG, naturally many Cantonese aboard and the food smell was not for me at all. Worse, the person in front of me, was talking across the aisle to his pal in the 'C' at loud volume throughout the 10 hours with hardly a rest. Kai Tak was, as it was in those days and rammed to hilt. When I got to the hotel inthe late evening ... getting up for work the next morning was terrible.
I'll try and remember some more good ones to cheer up S.o.S.
Son of Slot
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Hhmm, well I appreciate the effort PAXboy but one would expect to have a good trip if going Upper Class and by limo! So I think that story falls short of the rules. [The rules that I have just made up on the spot and have not yet promulgated] [So no penalty points for you 
]
Let's look for stories of unexpectedly good times whilst travelling in Y. It doesn't have to be the best trip overall but something that happened, perhaps a fellow pax or crew member or the check-in agent that made the trip a good one and memorable.
]Let's look for stories of unexpectedly good times whilst travelling in Y. It doesn't have to be the best trip overall but something that happened, perhaps a fellow pax or crew member or the check-in agent that made the trip a good one and memorable.
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Let's look for stories of unexpectedly good times whilst travelling in Y
From then on it slowly went downhill. That SOS is the main reason why I now fork out for C class on long haul. Of course, it's not just the airline experience but the airports too.
I always check out the various class prices when booking long haul but always decide in the end that the difference I will pay to upgrade to a nicer class will usually pay for much of my planned holiday/vacation - at which point I book Cattle class and put up with whatever 'atmosphere' my fellow pax give us for the 7/9/11 Hr trip.Sometimes it is quiet and peaceful and sometimes it is noisy (surely peeps who clearly do not understand the concept of different 'Time Zones' and the need for some shut eye LOL)
Our latest trip was LGW - Denver and they were a noisy lot on the return leg,our drive up to friends in N Wales was fun after very little sleep onboard
However I must say that over the last 5 years most of the USA Immigration officers I have met have been polite and sometimes with a great sense of humour.
The worst one I met recently was when we walked over the Rainbow Bridge from N Falls to Canada - we asked a simple question on the way out of the USA and the Immigration Officer we spoke to was extremely rude/sarcastic/nasty - we just smiled and carried on walking LOL
On our return a few hours later we both removed our (distinctive) Hats so we would not be recognised but luckily the T W A Tea was no longer on duty and the guy we saw was nice as pie
Our latest trip was LGW - Denver and they were a noisy lot on the return leg,our drive up to friends in N Wales was fun after very little sleep onboard
However I must say that over the last 5 years most of the USA Immigration officers I have met have been polite and sometimes with a great sense of humour.
The worst one I met recently was when we walked over the Rainbow Bridge from N Falls to Canada - we asked a simple question on the way out of the USA and the Immigration Officer we spoke to was extremely rude/sarcastic/nasty - we just smiled and carried on walking LOL
On our return a few hours later we both removed our (distinctive) Hats so we would not be recognised but luckily the T W A Tea was no longer on duty and the guy we saw was nice as pie
Flying from SIN to CHC on Air NZ B767. Sat next to Ludmilla, middle-aged Russian lady from St Peterburg flying to visit her daughter who was married to Mark, a NZer in Wanaka. Not a word of anything apart from Russian (Tried English/German/French. Not a flicker). Got all the pictures of the family, pictures of St Petersburg, stories about what she got up to at home (I think) and - this is the best bit - her travelling instructions from LED via SPL and SIN to CHC.
They were detailed to the level of "When you get to sign "X", turn left and look for sign "Y"" With pictures in some cases. For every step of the way. I'm not kidding.
Then the crew turned up with the immigration forms.
Asked them to do a PA asking for someone who spoke Russian which they did (No, not YOU, Ludmilla..) to no avail.
Got the passport stuff sorted, how long she was staying with pictograms of aircraft arriving and leaving on a calendar etc but the bio-security form was a challenge. Pictograms again and she's probably thinking "Why is he asking me if I've got a pig in my suitcase? No, I don't normally plant tomatoes - or are they apples...) in my knickers, FFS".
Solution was to front up to Ag and Fish (as it was back then) and say "This is Ludmilla from St Petersburg. She's visiting family in Wanaka, I don't THINK she's got any dodgy stuff in her suitcase, but you might want to check" Wanted to say goodbye at that point, but no, she didn't trust anyone else to open the suitcase. (No pigs in there, no apples or tomatoes either.)
Released her to a grateful family and I'm still nursing the broken rib from the hefty embrace she gave me....
They were detailed to the level of "When you get to sign "X", turn left and look for sign "Y"" With pictures in some cases. For every step of the way. I'm not kidding.
Then the crew turned up with the immigration forms.
Asked them to do a PA asking for someone who spoke Russian which they did (No, not YOU, Ludmilla..) to no avail.
Got the passport stuff sorted, how long she was staying with pictograms of aircraft arriving and leaving on a calendar etc but the bio-security form was a challenge. Pictograms again and she's probably thinking "Why is he asking me if I've got a pig in my suitcase? No, I don't normally plant tomatoes - or are they apples...) in my knickers, FFS".
Solution was to front up to Ag and Fish (as it was back then) and say "This is Ludmilla from St Petersburg. She's visiting family in Wanaka, I don't THINK she's got any dodgy stuff in her suitcase, but you might want to check" Wanted to say goodbye at that point, but no, she didn't trust anyone else to open the suitcase. (No pigs in there, no apples or tomatoes either.)
Released her to a grateful family and I'm still nursing the broken rib from the hefty embrace she gave me....
Glad that one had a good experience with Immigration and TSA out of Orlando. Now - who wants to know why that happened?
Well, I just happen to know. In Nov 2017, the big tourist places(Disney, Univ Studios, Shamu, etc) started getting a lot of reports of horrible service from the Orlando TSA and immigration. It started to affect the bottom line there, and as usual pressure was applied to the city manager, and the airport chairman. Who then promptly turned around in Feb 2018 and started looking at replacing ALL of the TSA govt workers with private firm. That sent a ripple through the rank and file, and by March, everyone in TSA(and to a lesser extent, ICE intake) that everyone's job was on the line.
Amazingly(not really) by late Mar, and all through this summer Orlando has ranked up near the top of airports with on-time, low wait, and friendly screening. Imagine that, threaten them all that they can be replaced - en-mass with cheaper and hard working labor and they get off their asses and start opening more lines, and letting stuff through faster. Traffic into Orlando was up, complaints down, everyone happy(except the TSA slobs who have to do the job they are paid for). 2016 ave wait time at MCO was about 48 min. In 2018 it's now more like 17 minutes.
Well, I just happen to know. In Nov 2017, the big tourist places(Disney, Univ Studios, Shamu, etc) started getting a lot of reports of horrible service from the Orlando TSA and immigration. It started to affect the bottom line there, and as usual pressure was applied to the city manager, and the airport chairman. Who then promptly turned around in Feb 2018 and started looking at replacing ALL of the TSA govt workers with private firm. That sent a ripple through the rank and file, and by March, everyone in TSA(and to a lesser extent, ICE intake) that everyone's job was on the line.
Amazingly(not really) by late Mar, and all through this summer Orlando has ranked up near the top of airports with on-time, low wait, and friendly screening. Imagine that, threaten them all that they can be replaced - en-mass with cheaper and hard working labor and they get off their asses and start opening more lines, and letting stuff through faster. Traffic into Orlando was up, complaints down, everyone happy(except the TSA slobs who have to do the job they are paid for). 2016 ave wait time at MCO was about 48 min. In 2018 it's now more like 17 minutes.
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Some good experiences:
Newark to San Fran late 1970s, flight I was booked on was cancelled and pax were transferred to a different airline. That new service was a 747 with more cabin crew than passengers. Not only was the cabin service excellent but the CC noticed I was reading a motorsport newspaper and being a racing fan himself came to chat about it when he had no other duties.
Elided to Elided late 1970s, a small commuter airline. I was the only passenger so instead of the normal turbo-prop a piston twin was substituted. Pilot (single on that aircraft) was my flying instructor and Chief FI too. We could not do what we did in today's circumstances. Couldn't even have flown the same route at that height.
Boston to Detroit early 1980s, the air was crystal clear and as we passed Buffalo Captain Speaking announced that he had negotiated some sight-seeing with ATC. Once in right bank around Niagara Falls and another one left so everyone could get a decent view. Well worth it!
Schiphol to Cambridge mid 1990s on one of Suckling's Dornier 228s, on arrival five days earlier it had been very poor RVR so I asked the pilots about their minimums. As I looked out of the office window across the Amsterdam docks it was clear that things were deteriorating rapidly. So I phoned Cambridge with a weather report and was told that if I got to Schiphol absolutely ASAP the mid-afternoon flight would hold for me and they would arrange an escort though the airport. I made it and it was the last Sucking flight out for several days.
I would also like to thank the Captains of Qantas and Air NZ flights that have allowed me to see India from coast to coast and rather a lot of empty Pacific Ocean through their windshields.
Then came 9/11.
'a
Newark to San Fran late 1970s, flight I was booked on was cancelled and pax were transferred to a different airline. That new service was a 747 with more cabin crew than passengers. Not only was the cabin service excellent but the CC noticed I was reading a motorsport newspaper and being a racing fan himself came to chat about it when he had no other duties.
Elided to Elided late 1970s, a small commuter airline. I was the only passenger so instead of the normal turbo-prop a piston twin was substituted. Pilot (single on that aircraft) was my flying instructor and Chief FI too. We could not do what we did in today's circumstances. Couldn't even have flown the same route at that height.
Boston to Detroit early 1980s, the air was crystal clear and as we passed Buffalo Captain Speaking announced that he had negotiated some sight-seeing with ATC. Once in right bank around Niagara Falls and another one left so everyone could get a decent view. Well worth it!
Schiphol to Cambridge mid 1990s on one of Suckling's Dornier 228s, on arrival five days earlier it had been very poor RVR so I asked the pilots about their minimums. As I looked out of the office window across the Amsterdam docks it was clear that things were deteriorating rapidly. So I phoned Cambridge with a weather report and was told that if I got to Schiphol absolutely ASAP the mid-afternoon flight would hold for me and they would arrange an escort though the airport. I made it and it was the last Sucking flight out for several days.
I would also like to thank the Captains of Qantas and Air NZ flights that have allowed me to see India from coast to coast and rather a lot of empty Pacific Ocean through their windshields.
Then came 9/11.
'a
Back in the day when Air NZ domestic was called NAC and F27s were the flavour of the day, once flew AKL-WRE (about 160km ATCF) with a captain who had a holiday place somewhere up the coast. We got a non-stop description of the coast, where the best fishing spots are, who he suspected of raiding his crayfish pots, who does the best fish and chips, things you have to see without a break. The Gummint should have hired him away at a mega salary and made him tourism minister.
Flew jump on a Lufthansa 707 out of MRU back in the late 70s (Ms RM2 was a sandwich mechanic at the time and we'd just spent a week's layover with an ex FW190 pilot as captain. 7 kills.). "Let's do some sightseeing" he says and proceeds to do a low level circuit of the island, also with commentary for the pax. Calls me back into the cockpit somewhere between Dar es Salaam and Khartoum and says "Some of the buggers believe this ****e", goes on the PA , says that we're approaching the equator and they might feel a slight bump as we cross it.
Then he pulls the speed brake to squeals of delight from the cheap seats. I kid you not...
Then he pulls the speed brake to squeals of delight from the cheap seats. I kid you not...
Last edited by RevMan2; 29th Sep 2018 at 09:07.
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As I said, I too have many "feel good" stories not dissimilar to those above. But note the common thread with them which is that they all date back to the golden days of air travel last century! But does anyone have exceptionally good and memorable experiences to share which occurred more recently? I'm trying hard but just can't come up with any myself 
But note the common thread with them which is that they all date back to the golden days of air travel last century! But does anyone have exceptionally good and memorable experiences to share which occurred more recently?
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S.O.S
Best in Economy would be the flights too and from UK with BCAL 707 to Santiago when going to or from school in 1970,s. Great crews, pilots who let you into cockpit, and let you stay there for hours and I do mean hours if they were happy with you. CC who let you have a wee dram when you were 14, and always seemed to have time for a chat had some posters of some of them on my dorm room, happy days. I am fortunate that all long haul and short haul is in Business so standards are usually high, but did a short hop down to Palma with Jet 2 in June from MAN, and had a very Jolly and happy crew who looked after us very well, and were interested in our experiences with other airlines when sat for take off and landing.
Kind regards
Mr Mac
Best in Economy would be the flights too and from UK with BCAL 707 to Santiago when going to or from school in 1970,s. Great crews, pilots who let you into cockpit, and let you stay there for hours and I do mean hours if they were happy with you. CC who let you have a wee dram when you were 14, and always seemed to have time for a chat had some posters of some of them on my dorm room, happy days. I am fortunate that all long haul and short haul is in Business so standards are usually high, but did a short hop down to Palma with Jet 2 in June from MAN, and had a very Jolly and happy crew who looked after us very well, and were interested in our experiences with other airlines when sat for take off and landing.
Kind regards
Mr Mac
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My flight was only delayed by 30 minutes last week amd they didn't lose my luggage. Does that qualify?
LOL. I've looked through my passenger log and the last great experience I had in Y Class this century was in 2007. Classic B737-200, great friendly and fun cabin crew, great service (including hot meals on 1.5hr sectors, and punctual. The airline was Canadian North from Edmonton to Yellowknife and back. It quite surprised me at the time.
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Jolly Good all round. I'm sorry I can only offer virtual Gold Stars. I do realise that most of the best Y experiences will be in the last century but let's see what else we can find. RevMan2 - No that last does not count and you know it! Your Lufty post of 707 in the 70s is VERY good.