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Passengers & SLF (Self Loading Freight) If you are regularly a passenger on any airline then why not post your questions here?

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Old 18th Nov 2017, 22:20   #21 (permalink)
 
Join Date: Jan 2016
Location: Belgium
Posts: 12
Had the same problem with expedia before.
I don't book with them any more .
The expedia cs could not give me a reason why my flight was canceled,
as the airline was still operating it & selling it.
Eventually my booking was re-instated.
diamantaire is offline   Reply With Quote
Old 19th Nov 2017, 09:46   #22 (permalink)
 
Join Date: Jan 2010
Location: France
Posts: 287
This is an example of a problem when one books with a third party such as Expedia. The flight price may be cheaper but you are not in control of your booking - or rebooking - if there is a problem.
Alsacienne is offline   Reply With Quote
Old 19th Nov 2017, 10:14   #23 (permalink)
 
Join Date: Feb 2014
Location: Simply Towers.
Posts: 288
If BA refuse your claim you can take it to arbitration with CEDR. They arbitrate on consumer issues of all sorts and have an Aviation dispute office. I am presently using them to claim the proper rate of compensation on a booked flight from Vancouver to Manchester. BA bumped me off my connecting flight from Heathrow to Manchester and placed me on a flight five hours later (without telling me),because the Vancouver to London portion of the flight was expected to arrive late. (It did indeed land 50 mins late). BA have agreed that I am due compensation but only for the Heathrow to Manchester portion of the booking. The flight was all on one booking and the regulations state that therefore compensation should be awarded based on the full distance and not the Heathrow to Manchester portion of the flight.
CEDR are an independant arbitrator and dont charge at all if you win the case. If you lose your case they charge £25.
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Old 6th Dec 2017, 17:17   #24 (permalink)
 
Join Date: Aug 2006
Location: London
Posts: 1,548
go and have a look at the BA part of the flyertalk website. Lots of useful stuff on there.
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Old 17th Jan 2018, 22:11   #25 (permalink)
 
Join Date: Feb 2014
Location: Simply Towers.
Posts: 288
***Update*** after taking the case to CEDR, BA have contacted me today and offered the full amount of compensation based on the mileage from Vancouver to Manchester,which has duly been accepted.
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Old 18th Jan 2018, 18:35   #26 (permalink)
 
Join Date: Jan 2002
Location: Back of beyond
Posts: 701
The channel used for the booking is irrelevant - BA generates and publishes a city pair connection based on defined parameters. If a connection is degraded due to rescheduling of either flight, a serious operator will contact its customer and re-align flights.
BA did the first, not the second, when proactively contacted BA dismissed his concerns, made little or no effort to correct its error and achieve the transfer and is now refusing the compensation to which an employee of the airline committed.

Right.

Write to BA’s CEO (registered, signature required) outlining your legal right to compensation and factually listing the airline’s shortcomings in its dealings with you.
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Old 19th Jan 2018, 08:19   #27 (permalink)
 
Join Date: May 2009
Location: Confoederatio Helvetica
Age: 62
Posts: 2,774
Many travel agents (including on-line agencies) refuse to give the airline passengers’ contact details. They want all communication to be with them. This rarely, if ever, benefits the pax. IROPS don’t only happen during business hours.

If you book through an agency you should instruct them to include your details in the PNR. If you have status with the airline make sure your contact details are correctly shown and that your FF details are included in the booking.

Alternatively call the airline and give them your details.
ExXB is online now   Reply With Quote
Old 30th Jan 2018, 12:48   #28 (permalink)
 
Join Date: May 2000
Location: London, UK
Posts: 258
Do you guys read posts before replying?

- He states clearly the Nice flight was rescheduled after he booked
- He states clearly he talked to BA and asked to be re-scheduled
- He infers it was a multi sector ticket ('BA know what they are doing' and they re-booked him the next day for free)

The only question is whether he had a single ticket right through (in which case BA are liable and stupid) or he had a ticket for each sector and a short connection (in which case he is liable and stupid).

By the by, when booking multi sector flights with code shares always book with a single airline right the way through: otherwise when the inevitable happens they will both deny liability.
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