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Passengers & SLF (Self Loading Freight) If you are regularly a passenger on any airline then why not post your questions here?

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Old 18th Nov 2017, 22:20   #21 (permalink)
 
Join Date: Jan 2016
Location: Belgium
Posts: 12
Had the same problem with expedia before.
I don't book with them any more .
The expedia cs could not give me a reason why my flight was canceled,
as the airline was still operating it & selling it.
Eventually my booking was re-instated.
diamantaire is offline   Reply With Quote
Old 19th Nov 2017, 09:46   #22 (permalink)
 
Join Date: Jan 2010
Location: France
Posts: 276
This is an example of a problem when one books with a third party such as Expedia. The flight price may be cheaper but you are not in control of your booking - or rebooking - if there is a problem.
Alsacienne is offline   Reply With Quote
Old 19th Nov 2017, 10:14   #23 (permalink)
 
Join Date: Feb 2014
Location: Simply Towers.
Posts: 272
If BA refuse your claim you can take it to arbitration with CEDR. They arbitrate on consumer issues of all sorts and have an Aviation dispute office. I am presently using them to claim the proper rate of compensation on a booked flight from Vancouver to Manchester. BA bumped me off my connecting flight from Heathrow to Manchester and placed me on a flight five hours later (without telling me),because the Vancouver to London portion of the flight was expected to arrive late. (It did indeed land 50 mins late). BA have agreed that I am due compensation but only for the Heathrow to Manchester portion of the booking. The flight was all on one booking and the regulations state that therefore compensation should be awarded based on the full distance and not the Heathrow to Manchester portion of the flight.
CEDR are an independant arbitrator and dont charge at all if you win the case. If you lose your case they charge 25.
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Old 6th Dec 2017, 17:17   #24 (permalink)
 
Join Date: Aug 2006
Location: London
Posts: 1,547
go and have a look at the BA part of the flyertalk website. Lots of useful stuff on there.
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