BA captain went above & beyond
Rhinitis.
[QUOTE]Ign disruptive situations ALL crew and ground handlers are paid to deal with these situations/QUOTE]
I think you will find that the groundhandlers are on minimum wage, in some cases zero hours contracts and flat rate overtime. Hence Swissport industrial action next week.
In this case it was Menzies who had multiple inbound aircraft. Minimum staff and the BA flight was one of many on a long list.
BA has a handful of office staff at MAN and a dozen or so engineers. A very different animal to the old BOAC/BEA days I'm afraid.
[QUOTE]Ign disruptive situations ALL crew and ground handlers are paid to deal with these situations/QUOTE]
I think you will find that the groundhandlers are on minimum wage, in some cases zero hours contracts and flat rate overtime. Hence Swissport industrial action next week.
In this case it was Menzies who had multiple inbound aircraft. Minimum staff and the BA flight was one of many on a long list.
BA has a handful of office staff at MAN and a dozen or so engineers. A very different animal to the old BOAC/BEA days I'm afraid.
Son of Slot
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Hello slfool and welcome to the cabin of PPRuNe.
Yes, it is correct that new joiners have to wait a while to get 'PM' access. However, your thread was in the right place and will be much appreciated by the flight and cabin crew who visit here.
Please stay on to share the experience and atmosphere (and the regulars need not tell me what the 'atmosphere' contains as I already know ...
)
Yes, it is correct that new joiners have to wait a while to get 'PM' access. However, your thread was in the right place and will be much appreciated by the flight and cabin crew who visit here.
Please stay on to share the experience and atmosphere (and the regulars need not tell me what the 'atmosphere' contains as I already know ...
)
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I don't know if great BA flight crew is like the proverbial bus, or if the season of good will has broken out, but pax on BA296 had a very similar experience last week.
During a 4 hour delay back from Chicago Thursday evening, the Captain, FO and CSM came into the lions den (BA lounge) and explained the problem; mechanics were trying to fix it in freezing conditions; it wasn't possible to predict how long it would take; we had a few hours of time left; and, no, there weren't any other flights. Oh, and if it couldn't be fixed tonight it would be a 24 hour delay and snow was coming. Yikes!
They then bravely hung around to answer all the inevitable questions. The impact was instant and amazing - atmosphere went from anger & frustration to 'Dunkirk spirit'.
This may sound odd, but this incident reminded me why I originally chose BA as my preferred carrier all those years ago - amazing flight crew.
During a 4 hour delay back from Chicago Thursday evening, the Captain, FO and CSM came into the lions den (BA lounge) and explained the problem; mechanics were trying to fix it in freezing conditions; it wasn't possible to predict how long it would take; we had a few hours of time left; and, no, there weren't any other flights. Oh, and if it couldn't be fixed tonight it would be a 24 hour delay and snow was coming. Yikes!
They then bravely hung around to answer all the inevitable questions. The impact was instant and amazing - atmosphere went from anger & frustration to 'Dunkirk spirit'.
This may sound odd, but this incident reminded me why I originally chose BA as my preferred carrier all those years ago - amazing flight crew.
I thought it was mandatory for an airline to have a "Station Manager" at each airport that it operates from.
Is my knowledge wrong or out of date?
Is my knowledge wrong or out of date?
G-INGS... the troops seem to be the real managers. When are the fake, so-called managers (charlatans) really going to be challenged and ejected... it seems to be everywhere these days.
Good effort. It just shows that it doesn't take much effort to make a bad experience more bearable. We had a delayed BA flight recently which was alleviated to a great extent by the continual updates, and explanations, from the captain.
That said that, I have found it better in the US. We had a Jet Blue delay, for some engineering snag, and they brought snacks out to the gate while we waited. They started to board and then decided to change aircraft. We hadn't even arrived at the other gate when we all got text messages apologising and offering a discount voucher off the next booking - unfortunately not much use to us foreigners.
There is a 'say thank you to somebody' form on the BA website by the way: https://www.britishairways.com/trave...er_compliments
That said that, I have found it better in the US. We had a Jet Blue delay, for some engineering snag, and they brought snacks out to the gate while we waited. They started to board and then decided to change aircraft. We hadn't even arrived at the other gate when we all got text messages apologising and offering a discount voucher off the next booking - unfortunately not much use to us foreigners.
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Excellent behaviour and just as it should be. There is definitely a 'bit of old school values' in this. I wonder, but am sceptical, if this aspect of 'leadership' is even discussed on modern 3000hr youngsters command courses.
As an aside, I am disappointed at captains who only make any non-normal PA's from their hidden den, over PA's that are sometimes inaudible; and so-called senior cabin crew or pursers, or whatever they are called, making pax announcements hiding away in the galley. There is one national airline I fly with, and it is very noticeable to be company policy and very effective in being respectful, that the purser stands 'on stage' and announces to the pax face to face.
The crew-pax relationship is a PR exercise. That seems to have been lost by many policy makers and so-called managers. Some have worked in only one airline and have no idea of true standards shown elsewhere.
Well done Mr. BA captain. The flag of chivalry still flies in some forgotten corner that is forever............
As an aside, I am disappointed at captains who only make any non-normal PA's from their hidden den, over PA's that are sometimes inaudible; and so-called senior cabin crew or pursers, or whatever they are called, making pax announcements hiding away in the galley. There is one national airline I fly with, and it is very noticeable to be company policy and very effective in being respectful, that the purser stands 'on stage' and announces to the pax face to face.
The crew-pax relationship is a PR exercise. That seems to have been lost by many policy makers and so-called managers. Some have worked in only one airline and have no idea of true standards shown elsewhere.
Well done Mr. BA captain. The flag of chivalry still flies in some forgotten corner that is forever............
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As an aside, I am disappointed at captains who only make any non-normal PA's from their hidden den, over PA's that are sometimes inaudible
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