Passengers & SLF (Self Loading Freight) If you are regularly a passenger on any airline then why not post your questions here?

Dreamliner windows

Old 27th Sep 2015, 21:02
  #1 (permalink)  
Thread Starter
 
Join Date: Feb 2007
Location: Luton
Posts: 438
Likes: 0
Received 0 Likes on 0 Posts
Dreamliner windows

A few nights ago I flew back from Boston on a Virgin B787. It was a 2200 departure, so when we boarded it was dark.

As it was my first flight in a 787 I was looking forward to looking out of the big windows. When we boarded all the windows had been set by the Cabin Supervisor to total blackout so it was impossible to see out, which I found very disorienting during taxi and take off, and my daughter found costraphobic.

The question is, was this a one off by this particular crew or is it standard practice for night departures on this aircraft, by Virgin or anyone else.
Level bust is offline  
Old 27th Sep 2015, 22:00
  #2 (permalink)  
 
Join Date: Jul 2011
Location: Edinburgh
Age: 38
Posts: 637
Likes: 0
Received 0 Likes on 0 Posts
I can't say I've heard of that before.

I have always been under the impression that the crew want the window shades open so that you're able to see outside. Indeed on any night flight I've taken in recent times they have insisted the blinds be open for take off and landing so this to me sounds like a mistake was made. Have you contacted VS about this?

I must say I don't like the idea of the crew controlling the shade level. I am someone who will sit for an entire flight with the blind open as I always choose a window seat specifically to see out.
edi_local is offline  
Old 27th Sep 2015, 22:23
  #3 (permalink)  
Thread Starter
 
Join Date: Feb 2007
Location: Luton
Posts: 438
Likes: 0
Received 0 Likes on 0 Posts
I haven't yet, I put it on their survey form, if I get no feedback it is my plan to contact Virgin.

I need to find someone to contact rather than just the customer services department.
Level bust is offline  
Old 27th Sep 2015, 22:32
  #4 (permalink)  
 
Join Date: Jun 1999
Location: world
Posts: 3,424
Likes: 0
Received 0 Likes on 0 Posts
Did you actually try to change the setting of your window? As far as I know even if they are dimmed from the galley it is still possible to readjust your personal window to your own liking. I haven't flown 787 with Virgin though, only with Qatar and ANA.
Hotel Tango is offline  
Old 27th Sep 2015, 22:50
  #5 (permalink)  
Thread Starter
 
Join Date: Feb 2007
Location: Luton
Posts: 438
Likes: 0
Received 0 Likes on 0 Posts
Apparently the Windows can be controlled centrally by the cabin crew when I queried it with one of them after repeatedly pressing the button.
Level bust is offline  
Old 27th Sep 2015, 23:57
  #6 (permalink)  
Paxing All Over The World
 
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 66
Posts: 9,741
Received 1 Like on 1 Post
I appreciate that central control is desirable for certain circumstances. I'm glad of the tip off as, now, the first time I am likely to travel on a 787, I shall ask this question of the airline before booking. If I found myself unable to look out of the window?I would never fly with that carrier again. The window is the most important aspect of the flight.

Level bust What happened later in the flight? Were you able to clear the setting during the night? Was it only cleared centrally in the morning?
PAXboy is offline  
Old 28th Sep 2015, 14:14
  #7 (permalink)  
Thread Starter
 
Join Date: Feb 2007
Location: Luton
Posts: 438
Likes: 0
Received 0 Likes on 0 Posts
What happened later in the flight? Were you able to clear the setting during the night? Was it only cleared centrally in the morning?

They were open when the aircraft was woken for breakfast, which happened to be over Ireland!

Once open the windows are big, reminded me of my first flight in a Viscount.
Level bust is offline  
Old 28th Sep 2015, 15:26
  #8 (permalink)  
 
Join Date: Jun 1999
Location: world
Posts: 3,424
Likes: 0
Received 0 Likes on 0 Posts
I know it has been debated before, but such a policy as Virgin's is enough to keep me from flying with them. If I have a window seat I want autonomy with regard to my window shade. I don't accept that airlines have the right to refuse passengers wanting their blinds open. All passengers are provided with eye shades to keep light out if they so wish. Many claustrophobic passengers tend to favour window seats so that they can look outside (even at night).
Hotel Tango is offline  
Old 28th Sep 2015, 15:40
  #9 (permalink)  
 
Join Date: Nov 2007
Location: Nirvana
Posts: 112
Likes: 0
Received 0 Likes on 0 Posts
Virgin don't have a 'Policy' to keep window blinds shut. I think it's a decision made by the crew on the day. Most airlines favour closing blinds after take off to dim the respecive cabins as at night, most people want to sleep. It also prevents retina burn out when flying into sunrise and having an intense beam of light suddenly burning out your eye balls.

Far as I'm aware, window blinds should be open for take off and landing. It's the cabin lighting that should be dimmed at night so that your eyesight becomes accustomed to your surroundings

CB
Cyber Bob is offline  
Old 28th Sep 2015, 16:10
  #10 (permalink)  
 
Join Date: Oct 2003
Location: UK
Posts: 185
Likes: 0
Received 0 Likes on 0 Posts
On a return flight from Phuket on one earlier this year I was wanting to get some photos out of the window of the offshore islands etc that we had visited during our trip but almost immediately after take off at around 2000 feet the cabin crew decided to do a "demo" of the various colours/hues etc. I wasnt able to overide it and by the time it was finished we were above the first cloud layer and it was all too late. Maybe not important but annoying all the same .
Halcyon Days is offline  
Old 28th Sep 2015, 18:07
  #11 (permalink)  
 
Join Date: Jun 2007
Location: Beyond the Blue Horizon
Age: 62
Posts: 1,002
Received 0 Likes on 0 Posts
Have only flown Qatar and ANA and neither controlled blinds to the degree experienced by Level Bust. I do agree the windows are large and as they say some what reminiscent of the old Viscount which I first experienced with Channel Airways (that dates me !). As Paxboy says he would not use a carrier that started doing this as a standard, and I would be another who would boycott the carrier on that basis. I have yet to experience "central control" from crew but have had the occasional polite request which I have tried to comply with. However most of my flying is long haul in Business, and generally I have not had an issue if I explain why I like to look out of the window when watching a sun rise over the Indian Ocean while listening to Pink Floyd for instance.


Cheers
Mr Mac
Mr Mac is offline  
Old 29th Sep 2015, 13:16
  #12 (permalink)  
 
Join Date: May 2005
Location: Milton Keynes
Posts: 1,019
Likes: 0
Received 0 Likes on 0 Posts
Have flown 787s with both Air India and Virgin and CC have taken control at some stage.

Daytime Flight with Virgin; control was left with me for the entire flight.

Night time flight with Virgin; window set to dark after meal service, left on dark until approach and landing- flying East so most wanted to sleep until landing at 11.00 local (06.35 BST). There is still some visibility even on full dark during daytime- Sun looks like a dim blue LCD and outline terrain (e.g. mountains) visible below.

Air India - cabin crew set to dark after departure- remained this way until approach and landing on both day and night flights. ; similar to shades on this and other (e.g. Delta) carriers.
22/04 is offline  
Old 29th Sep 2015, 13:26
  #13 (permalink)  
Thread Starter
 
Join Date: Feb 2007
Location: Luton
Posts: 438
Likes: 0
Received 0 Likes on 0 Posts
That's what I would expect to happen, wait until airborne.

Awaiting reply from Virgin.
Level bust is offline  
Old 29th Sep 2015, 14:11
  #14 (permalink)  
ZFT
N4790P
 
Join Date: Jun 2002
Location: Asia
Age: 72
Posts: 2,172
Likes: 0
Received 0 Likes on 0 Posts
Having traveled on the 787 multiple times now it will never be my aircraft of choice (not that we ever have that choice!). This issue, coupled with engine noise, vibrations and a very low quality interior finish makes it a 'cheap and nasty' mode of transport.
Very good for the operator I'm sure.
ZFT is online now  
Old 2nd Oct 2015, 16:28
  #15 (permalink)  
 
Join Date: Oct 2005
Location: Manchester
Posts: 62
Likes: 0
Received 0 Likes on 0 Posts
"On a return flight from Phuket on one earlier this year I was wanting to get some photos out of the window of the offshore islands etc that we had visited during our trip but almost immediately after take off at around 2000 feet the cabin crew decided to do a "demo" of the various colours/hues etc. I wasnt able to overide it and by the time it was finished we were above the first cloud layer and it was all too late. Maybe not important but annoying all the same ."

The crew didn't decide, it is airline policy and to do this after take off.
206cc_jim is offline  
Old 2nd Oct 2015, 18:47
  #16 (permalink)  
Paxing All Over The World
 
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 66
Posts: 9,741
Received 1 Like on 1 Post
Halcyon Days Can you mention which carrier it was ...?

Or does 206cc_jim know which carrier and know that it is policy?
PAXboy is offline  
Old 2nd Oct 2015, 19:40
  #17 (permalink)  
 
Join Date: Jan 2001
Location: Clarty Waters, UK
Age: 57
Posts: 910
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by PAXboy View Post
Halcyon Days Can you mention which carrier it was ...?

Or does 206cc_jim know which carrier and know that it is policy?
Almost certainly Thomson. They did the same on my flight to Cancun last year.
Andy_S is offline  
Old 2nd Oct 2015, 20:46
  #18 (permalink)  
Thread Starter
 
Join Date: Feb 2007
Location: Luton
Posts: 438
Likes: 0
Received 0 Likes on 0 Posts
I have just received a reply from Virgin. Apparently it is not company policy to set the windows to 'dark'. They should have been open with the cabin lights dimmed (which the lights were)

Most apologetic and they will be speaking to the crew involved.

So hopefully a one off.
Level bust is offline  
Old 2nd Oct 2015, 23:23
  #19 (permalink)  
 
Join Date: Oct 2003
Location: UK
Posts: 185
Likes: 0
Received 0 Likes on 0 Posts
PAXboy -think we may know each other?

Rather not be too specific as I have connections-but suffice it to say I simply found it very frustrating at what seemed to me to be a very inappropriate time-not least with a 12 hour flight ahead-it could surely wait until we were well into the climb or in the cruise.
If it is "Airline policy"-then its a poorly thought out policy and seemed to me to be more for the convenience of the cabin crew to get it over and done with as quickly as possible.
Maybe I am just being a sad old geek-but yes-I do like looking out of the window-especially soon after take off-and if I can take a few photos to remember a great holiday-then its icing on the cake of a complete travel experience and -for me at least I found it extremely irritating.
Halcyon Days is offline  
Old 3rd Oct 2015, 01:02
  #20 (permalink)  
Paxing All Over The World
 
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 66
Posts: 9,741
Received 1 Like on 1 Post
Well, Halcyon Days, if we meet on board, I'll fight you for the window seat.

I know all too well the rules of keeping the blinds down, so that the early morning sun does not wake the pax who are sleeping. Which is why I cover my head with a blanket before sneaking the blind ajar to look. I take my sunglasses in my handcase so that I'm ready for the sunshine!

There are other examples, such as going to the exit door and looking through the small window to see the world outside. For me, the view from the window is VERY important. On many flights, I consider the likely route and which side of the a/c I want to be on to get a view I might not have seen before. I was once trapped in the middle block form SFO to HKG in Y. Aarrgggghh what a terrible flight.

So when I say that I would find out the airline policy before travelling on a 787 - I'm not joking. I'll get it in writing. When I read about this feature of the 787 (many years ago) this was my exact concern.

CC are under many pressures and have, in the past, oft been accused of devious ways of lulling the pax to sleep - most of which are not true. But this is not something I would accept.
PAXboy is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information

Copyright © 2022 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.