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BA - Questions, Comments, Bouquets & Brickbats (Merged) I

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BA - Questions, Comments, Bouquets & Brickbats (Merged) I

Old 2nd May 2011, 17:03
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I would recommend to all passengers to book your flights as one journey and then like this example, your forward travel will be looked after by BA if a problem arises
Given the experiences I have been going through so far, this applies to almost all European "legacy" carriers...and to Aeroflot too

Ciao,
Ulxima
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Old 2nd May 2011, 17:19
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So nice to hear something positive about BA. People love to knock it, but it still beats the majority of carriers for service.

In the dim and distant past I have worked in what is now called Flight Connections. Passengers have little awareness of how much work and preplanning goes into looking after people with tight or missed connections.

I judge companies on how they deal with situations when they go wrong and I know that BA, in most cases, is very good at that.
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Old 2nd May 2011, 20:24
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Couldn't agree more WHBM, that tailfin is quite fantastic
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Old 3rd May 2011, 15:16
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Don't ask me why but I have flown many airlines and BA is still the only one that makes me feel 'at home' as soon as I board the inbound flight. See you again in October BA ( waiting for the summer sale!) then its LHR/YVR/LHR.
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Old 3rd May 2011, 17:18
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arrived at gatwick late enough to miss our connecting flight
If you were flying FR, you probably wouldn't have arrived late!

(Before anyone goes off on one, I'm teasing)
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Old 3rd May 2011, 18:59
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GROUNDHOG

Maybe you like BA as it is your own kultur?

Me, I like Lufthansa, but not so much Air Berlin.
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Old 4th May 2011, 06:55
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As Jeremy Clarkson so memorably set out:

Originally Posted by Clarkson
“There is nothing quite as joyous as leaving the hustle and bustle of a superheated Third World hellhole and being greeted on the big BA jumbo by a homosexual with a cold flannel and refreshing glass of champagne.

“Take that away from us and we may as well all be Belgian.”
www.ba.com/welldone
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Old 4th May 2011, 20:39
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Not concerned about cost of baby's ticket, or that she'll need her own seat.
Would love to know if there is even a car seat in exsistence that is 45cm by 45cm at the base.
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Old 4th May 2011, 20:41
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I agree BA isn't the best, but being that route is BOS-LHR-EDI-LSI and back risking missing a connector in that 24hour period isn't worth the extra hours in airports or planes for the savings.

I could go KLM to AMS then EDI or AirFrance Via CDG, then spend a night in EDI or get on a boat from ABZ.
I know all the possible common routes.

I do miss the days of free flights, but price isn't the issue, the car seat quest is.
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Old 5th May 2011, 12:45
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I think Jeremy is a Virgin boy now, (no pun intended) after flying with them a few years back when he can use their service. Enjoyed being picked up by driver at start and end of trips and the stile of Heathrow lounge were amongst the things he liked which BA either did not supply, or were not to his taste.
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Old 5th May 2011, 13:09
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Angel

Sorry to disagree Mr.Mac but I have carried him on two BA flights quite recently. He always kisses the outside of the airplane as he gets on and says something like 'nice to be back home' plus a few disparaging remarks about foreigners!! As you might expect!!

He is just as outspoken in real life as he is on the telly.

Maybe he flies with both airlines as I expect he travels rather a lot!
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Old 5th May 2011, 19:39
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I've just had four flights with BA - none of them bad and one was totally, totally outstanding - from groundcrew at LHR to the end of the flight. Sent a well done off to BA for that one.
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Old 9th May 2011, 09:12
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Betty Girl I agree with your comments about how much Mr Clarkson flys, and that he may well use both airlines, but he did write an artical in the Sunday Times 2/10/05 titled "I have been seduced by BA" .This was then printed in his book World According to Clarkson Vol 2. The artical does claim that he was a BA fan but he had recently flown Virgin, and was now going to try and use them where he could. However as we both agree given BA,s larger route coverage he probably uses both. As for kissing the plane I must say that I have always patted the outside before going through the door, and have done so since being a child, probably because my Father did the same when he flew Halifax Bombers in WW2.

Happy Cone trails.
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Old 9th May 2011, 09:40
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BA - Questions, Comments, Bouquets & Brickbats (Merged) I

Hello...
Does anyone have a good email and postal address for someone fairly senior in British Airways Customer Service or Frequent Flyer programme?

I have had a booking made 11 months ago for my honeymoon downgraded due to a commercial decision from BA, and I am getting zero satisfaction from the person who has address the complaint I entered via their website. I therefore want to send a letter to a real person with a decent level of seniority to express my disappointment with the way this has been handled.

thank you!
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Old 9th May 2011, 14:37
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Interesting... I always pat the outside when boarding, and always pat the aircraft itself when talking about her in-flight. I also have a rule that you must never be rude about the aircraft that you are flying on when it is in earshot - I kid you not!
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Old 9th May 2011, 14:56
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I got this email address from the site CEO e-mail addresses - CEO email address - chief executive officer - managing director - UK - USA - US - America - EU - Asia, it gives the email address of Keith Williams, CEO, British Airways, as [email protected].
Hope this helps.
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Old 9th May 2011, 15:25
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Originally Posted by c7xlg
Hello...
Does anyone have a good email and postal address for someone fairly senior in British Airways Customer Service or Frequent Flyer programme?

I have had a booking made 11 months ago for my honeymoon downgraded due to a commercial decision from BA, and I am getting zero satisfaction from the person who has address the complaint I entered via their website. I therefore want to send a letter to a real person with a decent level of seniority to express my disappointment with the way this has been handled.

thank you!
I no longer fly BA, because of the very poor way they dealt with me. Even as one of their 'Gold' members they couldn't give a 'monkeys'.

Don't forget that EC Regulation 261/2004 entitles you to 'compensation' of up to 75% of the fare, in case of a downgrade. Now this won't help you get back to where you should be - but perhaps you can use the money in the future flying on their competition. Which I highly recommend.

Last edited by ExXB; 9th May 2011 at 16:22. Reason: typo
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Old 9th May 2011, 15:49
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Originally Posted by TightSlot
I also have a rule that you must never be rude about the aircraft that you are flying on when it is in earshot
Now I do the same when flying say a crosswind landing in the Piper, "Come on now Charlie India, don't waggle your wings" and similar, it amuses who is with me and somewhat takes their mind off the approaching runway being at 45 degrees to the way we are pointing.
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Old 9th May 2011, 17:25
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I know a few airline pilots in Europe and the Mid East (not all English), and I have been lucky enough to fly in the cockpit on a number of occasions with them. The patting and talking to the plane has gone on a number of times, in perticuler on approach to Kai Tak in Monsoon weather !. My patting of the plane is just for luck but I always do it. It will be intresting to see if any other Pilots / Aircrew/ SLF own up to doing this, or somthing like it, perhaps we should start another thread on this issue ?. Intrestingly Mrs Mac who also flys the world on her own account thinks I am mad doing this, but after a bad flight with Air France last month I did notice a little caress of the air frame on an EK 777 when boarding at Manchester a week ago, but she would not admit it even if wild horses were involved !.

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Old 9th May 2011, 21:23
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BA - why can't I downgrade?

Seems like an odd thing to want to do, but bear with me....

I am travelling on a full flexible Prem Economy fare, and want to change my return date. The problem is that the flight I want is pretty full, with availability only in Economy.

My travel agent tells me that BA won't allow a 'downgrade' of my Prem Economy flexible ticket to purchase an Economy seat on my flight of choice. Apparently my only choice is to seek a partial refund of my ticket (unlikely to get much back) and buy a single Economy at inflated cost because the flight is almost full. Paticularly galling since the reason I forked out for a flex fare was because I couldn't guarantee my date of return.

Anybody have any experience of this? Seems an extremely harsh 'gouging' policy to me.....
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