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Ryanair-Questions, comments, bouquets & brickbats (Merged) II

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Ryanair-Questions, comments, bouquets & brickbats (Merged) II

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Old 6th Jul 2011, 19:53
  #201 (permalink)  
 
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Luke,

Provided the one bag is within the baggage weight limit you will be ok sharing a bag. What the wording:

No pooling or sharing of baggage allowances is permitted, even within a party travelling on the same reservation. Pooling of an individual checked baggage allowance is not permitted"
means is that you cant have ONE bag (of 25KG for example) ie: sharing two bookings 15Kg.

On reflection, A better example is this:

two pax travelling together have both paid for a 15kg checked bag.

However, 1 weighs 12Kg and the other 18kg. You cannot pool or share allowances so the one with the 18kg bag would still be charged an excess fee for 3kg even though there is an 'unused' 3kg 'belonging' to the other pax.

Last edited by Jetdriver; 8th Jul 2011 at 12:20.
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Old 8th Jul 2011, 10:09
  #202 (permalink)  
 
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Thanks for your response Data Dad
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Old 8th Jul 2011, 12:05
  #203 (permalink)  
 
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can anybody help me? friend booked with ryanair and missed flights due to his partners illness.both were due to travel.he had insurance with ryanair,so can he get his money back?i know he can claim the taxes and charges back,but what about the rest?
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Old 8th Jul 2011, 12:13
  #204 (permalink)  
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OMG, are you are expecting MoL to honour the terms of something-or-other ?

Lets see now at a guess:

Fare, possible.
Taxes, doubtful.
What is "the rest" ? Suspect it's highly unlikely.

Hard enough getting independent insurance companies to pay up, but ensuring with FR for taking an FR flight, is like taking out insurance for your soul with the Devil.

(Very like, come to think of it).
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Old 8th Jul 2011, 12:22
  #205 (permalink)  
 
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i know, i agree with you!!
but if he got a doctors cert to say they could not travel due to illness etc.
It was about €500,so he is trying to get it back,thats all,he wouldn't bother if he didnt have insurance etc.
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Old 9th Jul 2011, 10:22
  #206 (permalink)  
 
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can anybody help me? friend booked with ryanair and missed flights due to his partners illness.both were due to travel.he had insurance with ryanair,so can he get his money back?i know he can claim the taxes and charges back,but what about the rest?
Best you check the Ryanair Travel Insurance website rather than rely on advice here!
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Old 11th Jul 2011, 02:26
  #207 (permalink)  
 
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I have a prepaid Mastercard in UK pounds sterling, and wish to purchase a flight from Ryanair that's priced in euros.
I'm aware that Ryanair use Dynamic Currency Convernsion (DCC) to convert the amount into GBP "formy convenience" but at a lousy rate.
Is there a way to deliberately choose to pay the amount in euros, avoid the DCC, and have the amount converted from euros to sterling at the rather better interbank rate ?

I know it's FR we're talking about here, but seems rather unfair if there is no possibility at all of avoiding the extra charge
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Old 11th Jul 2011, 06:50
  #208 (permalink)  
 
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DCC is avoidable...

You can avoid the DCC but the option to do this is well hidden. After you enter your card number there are changes on the screen. If you click the more information option somewhere around the amount a popup screen launches where you can deselect the DCC.
Booking Ryanair flights about 10 times a year I still got caught out by this a month ago ending up overcharge by appr 10 GBP...
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Old 11th Jul 2011, 20:28
  #209 (permalink)  
 
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Bengt - many thanks for your help
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Old 24th Jul 2011, 23:39
  #210 (permalink)  
 
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Is this some sort of sick joke? (Ryanair)

I'm booking the below flight with the low cost airline specified in the title:

Depart:
London-Stansted - 07:00
Arrive:
Derry - 08:25
1 x Adult 31.99 GBP

Fare 31.99 GBP
Taxes and Fees 0.00 GBP
Online Check-In 6.00 GBP
EU 261 Levy 2.00 GBP
Sub Total 39.99 GBP
Total Price 39.99 GBP

The above is the total before I select the booking. Once I select the flight an extra £1 is added on from absolutely nowhere:


1 x Adult 31.99 GBP
Taxes/Fees 0.00 GBP
EU 261 Levy 2.00 GBP
1 x Web Check in 6.00 GBP
Total
Total Cost 40.99 GBP


I'm not sure about you but I sure know that the above figures do not add up to £40.99.

What's this about?
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Old 24th Jul 2011, 23:45
  #211 (permalink)  
 
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I think you seem a tad over excited about nothing??
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Old 24th Jul 2011, 23:47
  #212 (permalink)  
 
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That's not the point... it's unaccounted for. It's stealing. If they do this for every flight it all adds up.
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Old 24th Jul 2011, 23:50
  #213 (permalink)  
 
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How would you react if they did this down at the local water hole?
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Old 25th Jul 2011, 06:45
  #214 (permalink)  
 
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Essex County Council Trading Standards

Consumers should call Consumer Direct on 08454 04 05 06 for advice and guidance.

Call them, they will be interested.
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Old 25th Jul 2011, 08:40
  #215 (permalink)  
 
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I'd keep quiet if I were you as UK APD which is currently £12 is missing from the 'taxes' part of those calculations...
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Old 25th Jul 2011, 08:58
  #216 (permalink)  
 
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@ Tiarna
And you'd be quite happy if your employer docked €20 from your paycheck without explanation?

Thought so....
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Old 25th Jul 2011, 10:31
  #217 (permalink)  
 
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Another con. Get the Trading Standards people on to it, and inform the Consumer regulation bit of the CAA. Get the relevant CAA Director's name from the website, and write to her/him.
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Old 25th Jul 2011, 14:11
  #218 (permalink)  
 
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Are you using Firefox? I just tried a booking and it did this only in Firefox not IE.

When using Firefox, as soon as you click the 'No' button to buying one of their bags for some strange reason this goes away.

Just a quirk of the way the page works in Firefox but it doesn't actually seem possible to complete the process with the extra £1 added on so nothing to worry about.
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Old 25th Jul 2011, 23:37
  #219 (permalink)  
 
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Contact - once you select the flight, and start entering your name and address, £1 seems to be magically added to the price. Once you choose whether or not you want to have an SMS sent to you (the booking form won't let you leave it as ambiguous I think), it'll then resolve itself.

Yes, it does look sneaky and underhand, but I suspect it's more a case of being badly presented inthe booking process than anything else
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Old 25th Jul 2011, 23:56
  #220 (permalink)  
 
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it is presented this way in a cynical attempt to stop people seeing it
One of the many techniques used by all airlines to attract customers and increase revenue. Peraps a return to customer service may do better.........
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