Ryanair-Questions, comments, bouquets & brickbats (Merged) II
Join Date: Jan 2011
Location: Ireland
Posts: 6
Likes: 0
Received 0 Likes
on
0 Posts
FR- I think you are picking up on details to get away from the fact there are very bad policies within certain companies on how people are treated...I wouldnt let CC hold my child or carry my bag..but maybe if you saw someone struggling you would take your hands out of your pockets to maybe lift a buggy out of a snow drift? and not tell them to hurry up? this is a small part of the story and doesnt change the fact that we were denied food and water for hours...even convicted criminals get this..no? Right you are cabin crew that much is clear, the lowest ranking in airports, but I hope you know the difference between right and wrong and what the word decency means.I wont take anything up with you again, as I believe your ponts are irrelevant, and you are willfully not understanding the situation. And I made my point about the company..and the crew who represent that company.
Join Date: Apr 2002
Location: Dublin/Ireland
Posts: 116
Likes: 0
Received 0 Likes
on
0 Posts
I was boarding a flight from Dublin to Malaga last month a flight going to Madrid was leaving the same gate as us at Dublin prior to our flight.An old lady going to Madrid was asked to put her hand luggage bag into the Ryanair suitcase frame why she was asked in the first place seemed strange as her bag was small and over the shoulder type.But when she went to pull the bag out as the bag was loose fabric some item had jammed below the frame.Two Ryanair boarding staff looked at this old lady struggle trying to get her bag out of the frame did they attempt to help no.I ended up pulling the Bag out as the useless and rude boarding staff looked on.I must add the next Ryanair boarding staff doing our Malaga flight were very helpfull unlike the previous Madrid staff.
Join Date: Jun 2000
Location: last time I looked I was still here.
Posts: 4,507
Likes: 0
Received 0 Likes
on
0 Posts
This is a question about "Airline" policy. I've never been victim, but I hear people saying that under EU rules of delays pax are entitled to free refreshments after 2 hours. I then read here that pax were on board with nothing for 5 hours. Why? I then read that RYR will not open bars on the ground. This was the case of duty free bars before the tax free borders of the EU, so why is it still the case of simple food bar trollies? I appreciate that there is a risk if you dis-embark pax just for a sannie. You lose a few. So why not use onboard bars. What do other airlines do. Is this legal?
Join Date: Sep 2003
Location: UP North
Posts: 94
Likes: 0
Received 0 Likes
on
0 Posts
Certainly doesnt seem to be the policy on other airlines. i have recently had lengthy delays stuck onboard aircraft. First flight was with Easyjet and they provided us with soft drinks while we waited. 2nd flight was with flybe and they also gave us something to drink in this case cold drinks and also tea or coffee.
Join Date: Jul 2007
Location: Royal County
Posts: 22
Likes: 0
Received 0 Likes
on
0 Posts
F14
"Bars are still locked due Custom regs. 15000' used to be the rule. I guess a bit like the Channel Ferries. It seems very outdated, but it's all empires within HMRC; they are more powerful than Police in the UK (have rights to search without a warrant)"
I'm afraid that your information is incorrect. To start with HMRC is not responsible for airport controls any more - it is the Border Control Agency.
Secondly, Border Control is not interested in none dutiable stores. If Ryanair put their own seals on none dutiable stores boxes it is for their own convenience - nothing to do with Border Control. There can be no excuse for not supplying passengers with water after 5 hours on board delay - [even though the passengers were prepared to pay for the water].
The total lack of customer care beggars belief.
"Bars are still locked due Custom regs. 15000' used to be the rule. I guess a bit like the Channel Ferries. It seems very outdated, but it's all empires within HMRC; they are more powerful than Police in the UK (have rights to search without a warrant)"
I'm afraid that your information is incorrect. To start with HMRC is not responsible for airport controls any more - it is the Border Control Agency.
Secondly, Border Control is not interested in none dutiable stores. If Ryanair put their own seals on none dutiable stores boxes it is for their own convenience - nothing to do with Border Control. There can be no excuse for not supplying passengers with water after 5 hours on board delay - [even though the passengers were prepared to pay for the water].
The total lack of customer care beggars belief.
Join Date: Sep 2005
Location: Newcastle
Age: 39
Posts: 260
Likes: 0
Received 0 Likes
on
0 Posts
IndignantFather
Can you explain exactly what you mean by saying this?
"Right you are cabin crew that much is clear, the lowest ranking in airports".
Are you meaning cabin crew are the lowest ranking staff in airports or just Ryanair cabin crew. Either way I can think much lowlier jobs which nevertheless play an important role in an airline environment. Either way it's not on judging all cabin crew (who in most cases are operating in accordance with their employer's rules and regulations) and slagging people off like that.
CallIng an ambulance as a child was feeling a little unwell? I've heard it all now. Methinks you are a tad dramatic. One of those people who thinks the world revolves around them because they have a kid.
If you were so concerned you should make sure your kids are well fed prior to boarding a flight (what if a flight diverts or has to hold for a good while). Your kids. Your responsibility. End of. Finding it hard to believe peoples health was at risk or there was a massive ice cube induced health hazard (I bet you are the type who change a nappy in he cabin - and to have be cheek to talk about hygiene).
"Right you are cabin crew that much is clear, the lowest ranking in airports".
Are you meaning cabin crew are the lowest ranking staff in airports or just Ryanair cabin crew. Either way I can think much lowlier jobs which nevertheless play an important role in an airline environment. Either way it's not on judging all cabin crew (who in most cases are operating in accordance with their employer's rules and regulations) and slagging people off like that.
CallIng an ambulance as a child was feeling a little unwell? I've heard it all now. Methinks you are a tad dramatic. One of those people who thinks the world revolves around them because they have a kid.
If you were so concerned you should make sure your kids are well fed prior to boarding a flight (what if a flight diverts or has to hold for a good while). Your kids. Your responsibility. End of. Finding it hard to believe peoples health was at risk or there was a massive ice cube induced health hazard (I bet you are the type who change a nappy in he cabin - and to have be cheek to talk about hygiene).
Join Date: Sep 2001
Location: Home
Posts: 1,948
Likes: 0
Received 0 Likes
on
0 Posts
geordiejet
CallIng an ambulance as a child was feeling a little unwell? I've heard it all now. Methinks you are a tad dramatic
Last edited by TSR2; 5th Jan 2011 at 07:24.
Join Date: Jan 2011
Location: Ireland
Posts: 6
Likes: 0
Received 0 Likes
on
0 Posts
Actually I have cerificates for Hazard Analysis Critical Control Points and Food safety and Hygiene. My kids were fed a light meal before boarding, and running temperatures, exhaustion and vomiting is not a little sick when children are concerned. I dont judge cabin crew, a very good friend of mine was CC for years, but I expect a little consideration when travelling with children, yes I was aware of the weather, I kept as close an eye as possible on the forecast...again...you guys are missing my point. In my own opinion CC duties seem to be primarily focused on sales..customer care seems to be an afterthought.
Join Date: Dec 2007
Location: Europe
Posts: 27
Likes: 0
Received 0 Likes
on
0 Posts
"In my own opinion CC duties seem to be primarily focused on sales..customer care seems to be an afterthought."
spot on, there is nothing as important as SALES! Of course they don't admit it, but it's true. Sales is everything and the only important.
spot on, there is nothing as important as SALES! Of course they don't admit it, but it's true. Sales is everything and the only important.
Join Date: Dec 2009
Location: Yorkshire
Posts: 18
Likes: 0
Received 0 Likes
on
0 Posts
RyanAir change Time of flights but do not tell PAX
Now then, is this legal?
I booked the following flights on December 3, 2010 for Passenger A.
Leeds Bradford (LBA) to Montpellier (MPL)
Sun, 27Mar11 vol FR2472 Départ LBA ŕ 11:35 et arrivée MPL ŕ 14:50
VOL RETOUR
Montpellier (MPL) to Leeds Bradford (LBA)
Sun, 03Apr11 vol FR2473 Départ MPL ŕ 15:15 et arrivée LBA ŕ 16:30
Then on 16/12 I booked the same flights for Passenger B... and noticed the times HAD CHANGED to 7 am and 10.40.
Passenger A has NEVER RECEIVED ANY NOTICE OF THE CHANGES.
This can easily jeopardize the rest of the trip at both ends (no early trains, booking already done, etc.)
What can I do legally to complain of lack of vital information?
I booked the following flights on December 3, 2010 for Passenger A.
Leeds Bradford (LBA) to Montpellier (MPL)
Sun, 27Mar11 vol FR2472 Départ LBA ŕ 11:35 et arrivée MPL ŕ 14:50
VOL RETOUR
Montpellier (MPL) to Leeds Bradford (LBA)
Sun, 03Apr11 vol FR2473 Départ MPL ŕ 15:15 et arrivée LBA ŕ 16:30
Then on 16/12 I booked the same flights for Passenger B... and noticed the times HAD CHANGED to 7 am and 10.40.
Passenger A has NEVER RECEIVED ANY NOTICE OF THE CHANGES.
This can easily jeopardize the rest of the trip at both ends (no early trains, booking already done, etc.)
What can I do legally to complain of lack of vital information?
Join Date: Jun 1999
Location: world
Posts: 3,424
Likes: 0
Received 0 Likes
on
0 Posts
You may find that, with departure planned for the end of March, notification of the change hasn't been sent yet. How much notice are they legally required to give with a schedule change? I don't know the answer but I guess it could be a lot less than 10 weeks.
Cleverly disguised as a responsible adult
Join Date: May 2007
Location: On the western edge of The Moor
Age: 67
Posts: 1,100
Likes: 0
Received 0 Likes
on
0 Posts
From the Ryanair T&Cs which you no doubt accepted
FLIGHT CANCELLATIONS AND SCHEDULE CHANGES
If your flight is cancelled or before the date of travel, is rescheduled so as to depart more than three hours before or after the original departure time then you will be entitled to a full refund of all monies paid if the alternative flight/s offered are not suitable to you and you do not travel.
Ryanair does not provide monetary compensation under Article 7 of EU Regulation 261/2004 for flights which are delayed or cancelled for reasons beyond Ryanair's control (extraordinary circumstances). You may therefore wish to ensure that you have suitable private insurance cover in force to cover such eventualities. Your rights under EU Regulation 261/2004 are unaffected, so in the case of denied boarding, flight cancellation or a delay in excess of two hours; a written notice setting out the rules for compensation and assistance in line with such Regulation will be provided to affected passengers who present themselves to our staff at the airport service desks.
Passengers who book well in advance should check their outward/return flight timings via the “Manage My Booking” link on www.ryanair.com or with a Ryanair reservations centre between 24 and 72 hours prior to departure.
If your flight is cancelled or before the date of travel, is rescheduled so as to depart more than three hours before or after the original departure time then you will be entitled to a full refund of all monies paid if the alternative flight/s offered are not suitable to you and you do not travel.
Ryanair does not provide monetary compensation under Article 7 of EU Regulation 261/2004 for flights which are delayed or cancelled for reasons beyond Ryanair's control (extraordinary circumstances). You may therefore wish to ensure that you have suitable private insurance cover in force to cover such eventualities. Your rights under EU Regulation 261/2004 are unaffected, so in the case of denied boarding, flight cancellation or a delay in excess of two hours; a written notice setting out the rules for compensation and assistance in line with such Regulation will be provided to affected passengers who present themselves to our staff at the airport service desks.
Passengers who book well in advance should check their outward/return flight timings via the “Manage My Booking” link on www.ryanair.com or with a Ryanair reservations centre between 24 and 72 hours prior to departure.
Join Date: Dec 2009
Location: Yorkshire
Posts: 18
Likes: 0
Received 0 Likes
on
0 Posts
Is it just me who hasn't received notification?
I urge anyone who has booked flights from when the new summer schedule were released up to around 3rd December to check whether the time of their flights has been changed and report here.
I'll keep you posted if and/or when I receive a notification.
I used to be a fan of RyanAir... Might revise my opinion as also the fares have gone up significantly.
I urge anyone who has booked flights from when the new summer schedule were released up to around 3rd December to check whether the time of their flights has been changed and report here.
I'll keep you posted if and/or when I receive a notification.
I used to be a fan of RyanAir... Might revise my opinion as also the fares have gone up significantly.
Paxing All Over The World
I recall FR bringing departure forward 30 mins and not notifyuing me by email or changing the schedule on their web page. Now, that was ten years ago but it happened then so it can happen again.
OTOH, I had VS do exactly the same thing to me. It's called life. Trust no one and check a thousand times.
OTOH, I had VS do exactly the same thing to me. It's called life. Trust no one and check a thousand times.
Join Date: Jan 2008
Location: Ashford Kent
Posts: 40
Likes: 0
Received 0 Likes
on
0 Posts
When I lived in Spain during 2002 my friend came to stay with us for a week. He booked a return with Ezy from Gatwick to Murcia. We dropped him off at Murcia for his return only to get a phone call from him to tell us that his flight had been brought forward by several hours and had gone. There was no way they could notify him as you don't give holiday addresses etc. nowadays and we didn't have internet to check at that time. Trying to check with an airport like Murcia by phone was an impossible task then so we didn't usually bother, we just turned up a couple of hours early usually. It never occurred to us that the flight could be brought forward by that much. We always worried about delays. We had to bring him back and he didn't get away for 24 hours on his (free) rescheduled flight. I say free but he had to pay for the flight and then claim the money back which took ages. Fortunately he was retired (and had a credit card) and so the delay didn't matter too much but I understand this has happened often.
Join Date: May 2008
Location: Spain
Posts: 37
Likes: 0
Received 0 Likes
on
0 Posts
Surely, with the "highly intelligent" people who post on these forums, they would have the common sense to check the departure time the day before, even if the carrier does notify the time change. 
But then, these days, "common" sense is not too common.
Unfortunately budget airlines have opened up flying to people who should not be allowed anywhere near an airport as spectators, let alone as passengers.
But then, these days, "common" sense is not too common.Unfortunately budget airlines have opened up flying to people who should not be allowed anywhere near an airport as spectators, let alone as passengers.
Join Date: Jul 2006
Location: MAN
Age: 55
Posts: 130
Likes: 0
Received 0 Likes
on
0 Posts
Flight times
Just had a look at various e-tickets from the last year
Thomson, Air Malta, Lufthansa, FlyBe all have a ...
"Passengers are advised to check flight details"[..]
It then varies from 2-3 days[..] "Before departure."
However, only
Please remember:
To check the above link often for any changes or updates to your itinerary.
Appears on my Cyprus Airways one.
That said Air Malta have sent a flight amendment for a 10
minute schedule change in July already.
Personally, it's got to be prudent to check? You do with trains etc...
Regards
DaveA
Thomson, Air Malta, Lufthansa, FlyBe all have a ...
"Passengers are advised to check flight details"[..]
It then varies from 2-3 days[..] "Before departure."
However, only
Please remember:
To check the above link often for any changes or updates to your itinerary.
Appears on my Cyprus Airways one.
That said Air Malta have sent a flight amendment for a 10
minute schedule change in July already.
Personally, it's got to be prudent to check? You do with trains etc...
Regards
DaveA
Last edited by Diver_Dave; 11th Jan 2011 at 09:26. Reason: Text Clarity
flight detail change
I have to say when it happened to our goup last year we all (those who made the bookings) received an email notification well in advance, but we had to reconfirm the reservations. All in all no problems
Spanish no fly - I must disagree - if I book a flight I expect to be told by the airline if there is a change in schedule - it doesn't matter if the airline is BA or Ryanair. If I am on a week-end break for 3 days, why do I need to spend time and effort on one of my 3 days away to confirm flight details ?