Passenger Safety Brief
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Passenger Safety Brief
Are airlines checked on the quality and effectiveness of their passenger briefs?
I just flew on Easyjet and while the brief was standard it was also wholly ineffective. First there was about 5 minutes of PA in a miscellany of European languages before we got the English version with CS demonstrating the moves.
I was in row 13 and could only see the CS at the front of the aircraft by leaning out into the aisle. Those seated in centre and outside had no chance whatever. I guess less than a quarter of passengers had any chance of catching any of the brief.
Better if the CS, having done the brief and demo walked down the aisle wearing the life vest and demonstrating the oxygen mask as they went.
I just flew on Easyjet and while the brief was standard it was also wholly ineffective. First there was about 5 minutes of PA in a miscellany of European languages before we got the English version with CS demonstrating the moves.
I was in row 13 and could only see the CS at the front of the aircraft by leaning out into the aisle. Those seated in centre and outside had no chance whatever. I guess less than a quarter of passengers had any chance of catching any of the brief.
Better if the CS, having done the brief and demo walked down the aisle wearing the life vest and demonstrating the oxygen mask as they went.
Last edited by Pontius Navigator; 17th Feb 2010 at 12:08.
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There is also a Safety Card in the seat pocket or inside the inflight magazine or on the back of the seat in front. All of the safety information covered in the Demonstration and more is detailed on these cards and can be understood by everyone regardless of language spoken. If a passenger feels they missed some or all of the demonstration the safety card should be looked at. Either way everyone should always read the safety card and in the majority of cases most demonstrations begin with the line ' Please study the saftety card in the seat pocket....' 
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having done the brief and demo walked down the aisle wearing the life vest and demonstrating the oxygen mask as they went
Ciao
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If a passenger feels they missed some or all of the demonstration the safety card should be looked at
If a pax arrives after the brief, the CC will brief them.
What is the difference with someone who could not hear or see?
Most pax don't care about the safety briefing and (in some countries at least) pray as the aircraft is departing.
Those who missed the briefing can ask the FAs (if not covered in the safety card.
Rwy in Sight
Those who missed the briefing can ask the FAs (if not covered in the safety card.
Rwy in Sight
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Most pax don't care about the safety briefing and (in some countries at least) pray as the aircraft is departing.
If a pax arrives late, the CC give a safety briefing to them, why don't they let the pax ask the CC instead?
I don't own this space under my name. I should have leased it while I still could
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Well I do.
May be the brief should be in two parts.
"Those who have not listened to the safety brief are to remain in their seats in the event of an emergency until rescue teams tell them they may leave."
"Those who have listened to the the brief may leave by the nearest suitable exit."
Once we had one particular crew memeber who resolutely refused to learn the escape drills. He said it was our job to look after him. Yeah, right.
May be the brief should be in two parts.
"Those who have not listened to the safety brief are to remain in their seats in the event of an emergency until rescue teams tell them they may leave."
"Those who have listened to the the brief may leave by the nearest suitable exit."
Once we had one particular crew memeber who resolutely refused to learn the escape drills. He said it was our job to look after him. Yeah, right.
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PN Are you partially sighted? I ask not to be funny but so far quite a lot of the "standard" EZY safety brief seems to have passed you by.
Sitting at row 13 I can appreciate it would be difficult to see the crew member demonstrating at row one......thats why we put one in the middle of the cabin as well. Quite near to where you sat in fact!
The Oxygen mask is demonstrated by dropping the mask one side and pointing to the ceiling panels opposite by both crew members......again by the one standing very near you as well. If you missed that you could have looked in the safety card in your seat pocket. You are told to study this by the SCCM reading the demo.
If you had any questions you could have asked one of the CC securing the cabin....the ones wearing the bright yellow lifejackets that you also seem to have missed
Of course if you are registered blind it your responsibility to inform the CC. It then becomes our responsibility to brief you seperatly in accordance with CAA regulations. And yes airlines are checked on their safety procedures in accordance with the AOC.
FYI EZY is a UK registered company so therefore required to do the demo in english. We play a tape in the language of the country we are flying from/to as a courtesy to our multi national customers. We don't always have time to do this downroute if the taxi is short and we certainly would not be playing a "miscellany" of foreign tapes in five minutes anywhere......just one can go on for as long as this.
If you think the standard of EZY's safety briefs are "wholly ineffective" I would suggest you contact the safety group at the CAA who will investigate.
In my experience the only time a safety brief is ineffective is when pax talk/read or sleep their way through it
F3G Late pax and seperate briefings? On lufty maybe but on EZY if your late we don't wait
The only brief you would get is on the next flight
Sitting at row 13 I can appreciate it would be difficult to see the crew member demonstrating at row one......thats why we put one in the middle of the cabin as well. Quite near to where you sat in fact!
The Oxygen mask is demonstrated by dropping the mask one side and pointing to the ceiling panels opposite by both crew members......again by the one standing very near you as well. If you missed that you could have looked in the safety card in your seat pocket. You are told to study this by the SCCM reading the demo.
If you had any questions you could have asked one of the CC securing the cabin....the ones wearing the bright yellow lifejackets that you also seem to have missed
Of course if you are registered blind it your responsibility to inform the CC. It then becomes our responsibility to brief you seperatly in accordance with CAA regulations. And yes airlines are checked on their safety procedures in accordance with the AOC.
FYI EZY is a UK registered company so therefore required to do the demo in english. We play a tape in the language of the country we are flying from/to as a courtesy to our multi national customers. We don't always have time to do this downroute if the taxi is short and we certainly would not be playing a "miscellany" of foreign tapes in five minutes anywhere......just one can go on for as long as this.
If you think the standard of EZY's safety briefs are "wholly ineffective" I would suggest you contact the safety group at the CAA who will investigate.
In my experience the only time a safety brief is ineffective is when pax talk/read or sleep their way through it
F3G Late pax and seperate briefings? On lufty maybe but on EZY if your late we don't wait
The only brief you would get is on the next flight
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I thought the demo was done after the doors were closed. Does that not mean that there is no chance of anyone else joining the flight?
6
6
when you post that we pax do not understand your operations and then you give a lecture that fails to take into account anything outside your narrow frame of reference.I'll give you a clue, why would an airline open the door to accept a passenger?
Think about it.
According to you lot, it is one of the reasons why you should check boarding passes at the door.
A bit of joined up thinking please......
I have seen this happen several times over the years.
PN,
You and most PPRuNers are the exceptions. From my experience pax's don't care for the instruction and you can see this next time you travel check how many people look at the safety brief.
Hava a look at safety cards, airline safety, illustration, evacuation, instructions, procedures, Airtoons - index and see what people make of the safety brief. (sorry I don't know how to insert a link properly),
F3G you must travel much more than me because when I travel, the crew make the announcement as the aircraft starts to move under its own power.
In any case if you care either ask the crew or read the safety card.
Rwy in Sight
You and most PPRuNers are the exceptions. From my experience pax's don't care for the instruction and you can see this next time you travel check how many people look at the safety brief.
Hava a look at safety cards, airline safety, illustration, evacuation, instructions, procedures, Airtoons - index and see what people make of the safety brief. (sorry I don't know how to insert a link properly),
F3G you must travel much more than me because when I travel, the crew make the announcement as the aircraft starts to move under its own power.
In any case if you care either ask the crew or read the safety card.
Rwy in Sight
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F3G you must travel much more than me because when I travel, the crew make the announcement as the aircraft starts to move under its own power.
In the past year I have seen safety briefs
- Before pushback
- After pushback
- starting before take off and completed in the climb (suspended during take off)
- Entirely during the climb
- Not given at all (after an intermediate stop)
You need to get out more
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F3G you must travel much more than me because when I travel, the crew make the announcement as the aircraft starts to move under its own power.
I don't travel as much as I used to before retirement but have not had a safety brief at any time other than after push back and before take off.
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F3G is right about the variation in briefings but he missed one:
On a puddle-jumper out of St Louis last October with 5 of us onboard. "Guy's, the card's in the pocket. I'll be round with sodas after takeoff."
On a puddle-jumper out of St Louis last October with 5 of us onboard. "Guy's, the card's in the pocket. I'll be round with sodas after takeoff."
F3G says,
"You need to get out more "
and limit my PPRuNe time. This is not going to happen any time soon.
For the record I do about 25 sectors a year and practically all are boring with an exception of one to BEY last year where I had reasons to pay close attention to a female F/A. I stop the discussion here because we will end in the Jet Blast.
However on all flights the briefing was given after the aircraft started moving and we have never stop to collect any one on the road to the threshold.
You would agree that most PAX don't follow the brief very closely for varying reasons and the card has much more information.
Rwy in Sight
PS I like Big Airlines.
"You need to get out more "
and limit my PPRuNe time. This is not going to happen any time soon.
For the record I do about 25 sectors a year and practically all are boring with an exception of one to BEY last year where I had reasons to pay close attention to a female F/A. I stop the discussion here because we will end in the Jet Blast.
However on all flights the briefing was given after the aircraft started moving and we have never stop to collect any one on the road to the threshold.
You would agree that most PAX don't follow the brief very closely for varying reasons and the card has much more information.
Rwy in Sight
PS I like Big Airlines.
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F3G, apologies. I didn't mean to imply anyone's ignorance. I was referring to the question based on a UK carrier and not as the post asked; All airlines although my response was based around the observation on an EZY flight.
I suspect that you fly an awful lot with non CAA vetted carriers, where standards may vary, not necessarily less just different.
I can only comment from my own experience and my airline. We cannot take off unless the demo has been completed and all cabin checks completed. If we did we would all be sacked.
Yes I've had cause to return to stand on numerous occasions, never though have we let another pax on.
6
I suspect that you fly an awful lot with non CAA vetted carriers, where standards may vary, not necessarily less just different.
I can only comment from my own experience and my airline. We cannot take off unless the demo has been completed and all cabin checks completed. If we did we would all be sacked.
Yes I've had cause to return to stand on numerous occasions, never though have we let another pax on.
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Hey 6
Just a bit of banter, no offence taken at dolly and your coments
Hope none the other way either.
The circumstance causing the arrival post briefing is of course pax who boarded the wrong flight, so the airline wants to board them and opens up. I've only seen it before leaving stand, never a return to collect them.
Some airlines do brief before pushback, especially if there is a short taxi to a quiet active.
The other examples are disgraceful and the crew should be sacked, but as you quite rightly say these are not CAA vetted (although some names might surprise you, others not.)
However, some of the other stuff I have seen would make your hair stand on end
Finally, I was on a flight last October, where we had the safety brief (via video) 3 times, once before take off, once during takeoff and during the climb and finally in the climb - it got pretty boring
Just a bit of banter, no offence taken at dolly and your coments
Hope none the other way either.The circumstance causing the arrival post briefing is of course pax who boarded the wrong flight, so the airline wants to board them and opens up. I've only seen it before leaving stand, never a return to collect them.
Some airlines do brief before pushback, especially if there is a short taxi to a quiet active.
The other examples are disgraceful and the crew should be sacked, but as you quite rightly say these are not CAA vetted (although some names might surprise you, others not.)
However, some of the other stuff I have seen would make your hair stand on end
Finally, I was on a flight last October, where we had the safety brief (via video) 3 times, once before take off, once during takeoff and during the climb and finally in the climb - it got pretty boring
I can't say that I find the safety card particularly helpful or particularly informative. I always stop reading, change glasses and watch the safety breifing, but I am fed up with that bl**dy rabbit the blasted kid drops every time on the BA briefing. And then the hostess picks it up and doesn't smack the stupid little wotsit round the lug'ole!
Slightly amusing is the instruction about turning off electronic equipment. They don't mention pacemakers and hearing aids, both of which these days may well have radio transmitters in them - as may insulin pumps, and other medical implants.
Slightly amusing is the instruction about turning off electronic equipment. They don't mention pacemakers and hearing aids, both of which these days may well have radio transmitters in them - as may insulin pumps, and other medical implants.
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I am getting seriously concerned about the quality of PA announcements. The sound quality is poor on some and the command of clear spoken English by some CC is poor. I use Easyjet and Flybe as recent examples of the latter.
What would happen in a real emergency when we are being instructed by someone who we cannot understand gives me the shivers.
What would happen in a real emergency when we are being instructed by someone who we cannot understand gives me the shivers.