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Being addressed by name.

Old 17th Dec 2009, 12:34
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Being addressed by name.

What are your thoughts on being addressed by your name (surname) from cabin crew?

Personally I think it's fine as long as the crew is not looking at the passenger list right in front of me for a whole minute before calling me by my name. I think it should be done discretely.

Anyone care to comment?
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Old 17th Dec 2009, 13:07
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I liked it when BA was a really good airline - when it was BOAC - in First class you were always addressed by your name!!!!!
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Old 17th Dec 2009, 13:19
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I don't know really, I think that it is obviously a personal view.
When I was in the industry I felt somewhat selfconscious calling someone by their name when it was so obvious that I had just gleaned it from their passport!
Also, I am not too comfortable when someone calls me by name when they do not know me from "Adam". As I say, it is just me maybe. I always found it easier calling someone "Sir" or "Madam".
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Old 17th Dec 2009, 13:34
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We're supposed to use pax surnames and I'm not always wholly comfortable with it. I try and judge it based on the pax type. Group of lads then first name is the way to go. Old Lady on her own, Mrs Smith or whatever, frequent flyer Mr/Mrs Jones, but generally I prefer€to use Sir/Madam.
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Old 17th Dec 2009, 13:41
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At BA we are told to use names...bloody impossible to do mind, especially with such large premium cabins!!! I try to remember the names of the Gold Card holders but if there are more then a few its pot luck!
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Old 17th Dec 2009, 14:03
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Join Date: May 2008
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As a passenger I would like to be referred-to as Mr Hugel or "Sir" or the local equivalent. It is really not that important but what I don't want is to be called by my first name by a stranger. There's a Sie-zen and du-zen thang going on....
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Old 17th Dec 2009, 14:10
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So long as the person speaking to me is friendly, I really don't mind.

If they take the trouble to find my name and use it, who am I to take offence?

On the contrary, I regard it as good customer service.

If it's 'sir', then I take no offence either.

There are more important things to worry about in life.
 
Old 17th Dec 2009, 14:12
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Join Date: Jan 2003
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I don't care if its first, last, sir or my nickname as long as its done politely.
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Old 17th Dec 2009, 14:25
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I really do not mind as pax whether or not my name is used.
The service type is much more important.
Two examples in J.

Pompous, CSD who took himself far too seriously used my name. Never saw him again. It added no value whatsoever to my experience for him to prove to me that he could read my name from a list. (He was also aged and gay, but that was not what offended - pompous was OTT)

Keen, enthusiastic, CSD who made it his business to be around quite a lot. Did not use my name, but I didn't care a jot - because he cared for his customers. (He was younger than me and also gay, but that was not the point).
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Old 17th Dec 2009, 15:01
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Join Date: May 2008
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I don't care if its first, last, sir or my nickname as long as its done politely.
Having a member of the cabin crew shout out "Chartreuse" at me on a crowded flight does not me not a happy pax make.

hugel
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Old 17th Dec 2009, 15:20
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Alot of people call me Jarvy, both friends and strangers (its on my car number plate, my e-mail and my user name) so I really don't mind. As AO said its about the service.
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Old 17th Dec 2009, 18:54
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MaxJet [bless their fond memory] used to do that as a matter of course.

And the only airline we ever flew with where we got a hug from one of the cabin crew when boarding, and when going through baggage reclaim and arrivals.

Davida, I hope you get to read this ... the best CC we have EVER encountered. I hope you got a good job with good company.
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Old 17th Dec 2009, 18:57
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I tolerate being called 'Sir' once, whether it is long-haul, or on a cruise. I prefer my first name once the introduction is made. If the F/A doesn't remember my name, then he can call me whatever he chooses.
On a cruise, I always introduce myself as John, and this is my wife 'Theresa'. I dislike being called 'Sir' continously because, to me, it smacks of being patronised. I don't call anyone else Sir, and I don't expect people to call me that, once they know who I am.
I have always considered myself as the same 'class' as everybody else in the world, maybe just a bit luckier, perhaps, but the same.
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Old 18th Dec 2009, 01:10
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So long as the champers keeps coming they can call me "sir" or "m'lord", I don't care.
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Old 18th Dec 2009, 03:28
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Paxing All Over The World
 
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Who cares? Any airline that asks it's staff to use the name wherever possible has no idea what it's like to have 30+ pax in a premium cabin on a 12 hour leg. It's just a pretence at service - not real service. The CC have got far more important things to do than be looking up lists of names all the time.
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Old 18th Dec 2009, 03:58
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Pompous, CSD who took himself far too seriously used my name. Never saw him again. It added no value whatsoever to my experience for him to prove to me that he could read my name from a list. (He was also aged and gay, but that was not what offended - pompous was OTT)

Keen, enthusiastic, CSD who made it his business to be around quite a lot. Did not use my name, but I didn't care a jot - because he cared for his customers. (He was younger than me and also gay, but that was not the point).
What does age and sexuality have to do with it? And if being gay is not the point why did you mention it TWICE??? And for the record, you sure they were gay, I see a hell of a lot of effeminate "straights" mincing around the place these days, its all the rage ya know!!!! Very strange post!!!



Just dont say things like "Yo", "Bud", "Guys", "Lads", "Wassup" etc etc and you will always get a positive response from me! LOL!
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Old 18th Dec 2009, 06:30
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In the days when Iberia still had pretensions of offering service, I used to fly longhaul F and C a lot, often with a colleague whose English surname, when pronounced the Spanish way, sounded like a Spanish swearword. Cabin crew usually found some embarrassment in using his surname to address him, and ended up calling him 'Senyor Martin', which was his first name.

Also reminds me of a Spanish friend called Juan Carlos, which is often abbreviated in conversation to Juanca ....... which if you pronounce it in Spanish sounds rude to English ears ... you can't win!
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Old 18th Dec 2009, 10:09
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What does age and sexuality have to do with it? And if being gay is not the point why did you mention it TWICE???
apaddyinuk
Agreed, a person's sexuality in modern times is not worth mentioning even once, what is important is getting some of it. However your quote showed the comments in bold. They were not in bold in the original post.

Back to thread, anyone may call me what they will.......... as long as it's done with a smile.
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Old 18th Dec 2009, 10:20
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I draw the line at 'Claude' or 'Mush' Other than that, no problem.
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Old 18th Dec 2009, 10:31
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I think SIA had it about right. In F they would work very hard at remembering your name, in J it would be 'sir' or 'madam' unless you used the call button, in which case by the time they got to your seat they had your name. Personally not bothered, just a happy presence will do.
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