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Ryanair-Questions, comments, bouquets & brickbats (Merged)

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Ryanair-Questions, comments, bouquets & brickbats (Merged)

Old 22nd May 2009, 18:57
  #281 (permalink)  
Paxing All Over The World
 
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slip and turn
PPS If what he's doing IS bait and switch, your bottom line buying decision is beside the point, PaxBoy
Well ... if I know I am going to pay the £5 per flight as a starter, and I ignore the 'bait' prices and just go for the days I want, modified by any flexibility I may have, then wait until I see the bottom line demand - how is it beside the point? Since they are going to charge me the £5 each way at some stage, I have to click a Confirm button at some stage. Since my last booking was made before the change, I have not had a chance to see how and where they bill the extra Tenner. It might be bait and switch but I still can say Yes or No.

I think that this change is entirely normal for FR, they will gain loads of free publicity about it - so that folks will know it has been implemented - and in the future they can offer 'special deals' when they do NOT charge the Fiver per sector and they win both ways! Since they have to raise prices at some stage, this is as good a way as any other, in their business model.
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Old 22nd May 2009, 21:19
  #282 (permalink)  
 
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Well PAXboy, I am sure you are in the same category as me when it comes to caveat emptor, but the point that is beside is found here:
The Consumer Protection from Unfair Trading Regulations 2008 No. 1277
Schedule 1, paras 5 and 6 perhaps?

Or Annex 1, paras 5 and 6 of this one:
http://www.berr.gov.uk/files/file27194.pdf

Time will tell ...
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Old 22nd May 2009, 23:34
  #283 (permalink)  
 
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Ryanair online check in

Just checking in for a flight next week and I'm asked to confirm

"I am certain that no one has interfered with my baggage or any item I am carrying/checking in."

Yeah like I pack my bags 2 weeks in advance and keep it locked away in a special safe.
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Old 23rd May 2009, 09:38
  #284 (permalink)  
 
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My twopence worth

I recently fell foul of BAs approach to the refunds issue. They admitted that they owed me the tax but that they had a £30 refund admin charge which was more than the £27.80 tax. My view was that if they had charged me tax then they must have paid it to the government as only governments have tax raising powers. If they did pay it to the government, I expected the government to refund me (without an admin charge). If they hadn't paid it to the government, were they keeping tax money for themselves? I contacted the Environmental Tax Team at HMRC who gave me certain "pointers". When I relayed that back to BA, all of a sudden, I got my refund without any "admin" charges. The squeaky wheel gets the oil. Here is their response.


Dear Mr
Thank you for your return email about the refund of unused taxes.

I have followed this up further for you and I am pleased to inform you that the taxes of £27.80 will be refunded to you. I have passed your ticket to our refunds department for their further action. The refund will be credited to the Switch Card used to pay for the original booking.

Thank you for contacting us again about this, and I hope that you find this solution satisfactory.
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Old 23rd May 2009, 12:11
  #285 (permalink)  
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Originally Posted by slip and turn
Globaliser, they have stripped out that intermediate booking page with the bag drop/checkin choice dropdown. I see no reminder at all on that page of the fact that there is a mandatory checkin surcharge for all non-promotional flights. In fact NOWHERE is there a disclosure of it in the buying process unless you stop and query why you can't avoid it by researching their small print and forums like this where the change is discussed.
I see now what's happening.

However, if the web check-in fee is displayed before booking and charged upfront, I can't see anything legally wrong with it.

Not that any of this makes me any more inclined than before to travel with FR.
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Old 23rd May 2009, 20:07
  #286 (permalink)  
 
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I see that you can reprint your boarding card up to 40mins before departure. A small business could be set up in one of the coffee shops or gift shops in the terminal. Set up a pc and a printer and charge passengers 10-20GBP to reprint their boarding cards and avoid paying FR the 40GBP. Although I think the numbers of passengers would be too few to make it worthwhile
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Old 26th May 2009, 10:34
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Sober Lark Ryanair online check in

--------------------------------------------------------------------------------
Just checking in for a flight next week and I'm asked to confirm

"I am certain that no one has interfered with my baggage or any item I am carrying/checking in."

Yeah like I pack my bags 2 weeks in advance and keep it locked away in a special safe.
Then you need to answer "Not Sure!"
Good luck.
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Old 13th Jun 2009, 21:53
  #288 (permalink)  
 
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Ryanair - Credit Card Scam

A mate of mine booked cheap flights to DUB yesterday, cracking price!!

When he came to the payment page, after 3 attempts at paying by debit card, and failing, he decided to try his credit card as he was worried about losing the cheap price.
Surprise surprise his credit card was accepted immediately, with a £10 surcharge.

Does anyone else knoe of this possible scam??
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Old 13th Jun 2009, 22:26
  #289 (permalink)  
 
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Possibly the 5 €/£ online check in each way.

JAS
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Old 13th Jun 2009, 22:59
  #290 (permalink)  
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It's not a scam, it is what they state they will charge each customer. Your friend did not read the web site and it is all legal. Start with this thread:
http://www.pprune.org/passengers-slf...yanfliers.html
And there are plenty more in both this forum and in:
http://www.pprune.org/airlines-airports-routes-85/
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Old 13th Jun 2009, 23:45
  #291 (permalink)  
 
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I may be wrong, but I think Windsheer is asking whether the website rejecting a debit card transaction (which doesn't incur a penalty), three times but accepting a credit card transaction (which does incur a financial penalty), at the first attempt ... is a scam.
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Old 14th Jun 2009, 00:04
  #292 (permalink)  
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That's the way I read it. Have "Technical issues" accepting one card and suddenly having no problem taking another card, which just happens to be one with a nice big surcharge.
Has anyone else had this?
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Old 14th Jun 2009, 00:04
  #293 (permalink)  
 
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debit card charges = nil via visa electron

The only payment method not to incur credit or debit card charges when paying for a ryanair flight is Visa Electron .

i have one attached to my halifax bank account and halifax keep asking do i want to upgrade ! i refuse every time because in the last 12 mths paying with visa electron has saved me well over £200 .

all other debit cards incur charges with ryanair .
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Old 14th Jun 2009, 07:19
  #294 (permalink)  
 
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dicksorchard: you have missed the point. Read the original post carefully.

This issue has been raised before in this forum, and it does sound a little suspicious. But then, what do you expect from Ryanair?
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Old 14th Jun 2009, 08:39
  #295 (permalink)  
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"Michael SWS",

With respect, I think you have misunderstood.

If Ryanair charges exactly the same to use a credit card as it does to use a debit card (with the exception of Electron), how can it be perceived as suspicious if payment by debit card is not accepted?

The original poster made no mention of initially trying to use an Electron debit card.

I use my Electron card to book Ryanair flights frequently and have never experienced a problem.
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Old 14th Jun 2009, 08:56
  #296 (permalink)  
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But then, what do you expect from Ryanair?

I've just returned to Spain after a meeting in Strasbourg. Having had too much of Ryanair (20-25 flights a year), I took the TGV via Lyon.

Never again, at least never again to Strasbourg. Ten hours of hell, five in a non-TGV although SNCF depicts the route as TGV on their maps. And as usual one of the trains (changed trains six times) broke down.

So for all their crowded conditions and ritual humiliation of the px, it's back to Ryanair for me next time. For price, punctuality and convenience, can't be beaten.

Whingers: please find your way to your own site where you can complain at your leasure.
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Old 16th Jun 2009, 20:39
  #297 (permalink)  
 
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You must check-in online, then they shut down the site

From "The Register" ....

Ryanair requires web check-in, shuts down website ? The Register
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Old 18th Jun 2009, 12:42
  #298 (permalink)  
 
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Ryanair Cabin baggae

I haven't flown RYR for over a year, mainly due to silly add-ons jacking up the price. However, the current 'sale' has got me flying to Hahn for £7 and coming back with hold baggage for £17. I read and understand the cabin baggage dimensions/weight but I had heard that there was a cash penalty for turning up at the aircraft, as opposed to security, with a second item of hand luggage in the form of a duty free bag with 2 x 1 litre bottles of gin etc. What would be mechanism to get you to pay at the boarding gate, assuming this charge actually exists? Please will anyone update me on this aspect of life?

Last edited by A2QFI; 19th Jun 2009 at 05:31.
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Old 18th Jun 2009, 13:26
  #299 (permalink)  
 
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A2QFI, your posting makes me wonder about price sensitivity.

Who are low-cost passengers? What socio economic group do they belong to and how big is the market?
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Old 19th Jun 2009, 06:03
  #300 (permalink)  
 
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My Question Answered

"Strictly one item of cabin baggage is permitted per passenger (excluding infants) weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm (your handbag, briefcase, laptop, shop purchases,...
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