Ryanair-Questions, comments, bouquets & brickbats (Merged)
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Ryanair, Europe’s largest low fares airline, today (6th Oct) welcomed the decision of Simmern Court in Germany to dismiss a passenger’s compensation claim after Ryanair was forced to cancel a flight due to unsafe weather conditions in Jerez in October last year.
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Ryanair quotes a maximum of 12-14 working days to get refunds to the customer's card account. I've now been waiting longer than this, so it looks as if it'll have to be the Small Claims' Court.
Has anyone who's tried this - especially in relation to Ryanair and on what I can claim from Ryanair in addition to the fare paid - got any useful advice? Thanks.
Has anyone who's tried this - especially in relation to Ryanair and on what I can claim from Ryanair in addition to the fare paid - got any useful advice? Thanks.
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For anyone who'd like to know, Ryanair has refunded, in full, the cost of my ticket. It took the best part of a month, though, and I don't understand why. Although I will generally defend Ryanair against the "you get what you pay for" type of criticism (instead arguing that with short-haul flights with legacy carriers you don't always get what you pay for) this is the first time I've felt that Ryanair's customer service has been poor. Perhaps the unit dealing with refunds is understaffed. If this is the case, airlines need to realise the degree to which quite small things can make a difference to how their customers perceive them. For example, I have been much less keen on BA since not receiving a meaningful reply from its Executive Club to an email I sent raising what were, to me, important issues. The adage that it's easier to keep a customer than to get a new one is one which airlines ignore at their peril!
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Ryanair refunds
Had three flights suffer schedule changes in advance of travel by more than 2 hours so far this year. In each case they offered full refunds including taxes, charges and credit card fees. I got two refunds and changed flights on third occasion at no extra cost. The refunds took 21 and 32 days to turn up on credit card account.
Last edited by CorkEICK; 20th Oct 2008 at 17:37. Reason: typing error
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Ryanair Refusing Electron Card
I tried to book a flight with Ryanair this morning using a Electron Visa card and I get pop-up window stating that the 'Account is invalid or too short'.
I know it is correct, as my browser keep the details by default.
Anybody else had a similar problem?
It's a waste of space trying to contact Ryanair over an issue like this.
I'll correct that.....It's a waste of space trying to contact them over any issue.
The office is supposed to be open at 8am, but they were still closed at 08.10 this morning.
The premium rate number gives out the non-usable tone. That's the very number that is given over their telephone voice message.
I know it is correct, as my browser keep the details by default.
Anybody else had a similar problem?
It's a waste of space trying to contact Ryanair over an issue like this.
I'll correct that.....It's a waste of space trying to contact them over any issue.
The office is supposed to be open at 8am, but they were still closed at 08.10 this morning.
The premium rate number gives out the non-usable tone. That's the very number that is given over their telephone voice message.
Card refused
Made a number of bookins on an Electron card with no extra costs - i.e. online checkin, no luggage, no insurance and no priority boarding.
Get to 25 bookings, and then the system stops recognising my card as an Electron. Grrrr ! Can't even take MOL on at his own game !
Get to 25 bookings, and then the system stops recognising my card as an Electron. Grrrr ! Can't even take MOL on at his own game !
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BBC "Watchdog" Survey
One of the most significant findings, for me, of BBC television's airline survey for the Watchdog programme was that around 19% of the approximately 24,000 who chose to take part said that Ryanair is the airline they would not fly with again.
Bearing in mind that not all 24,000 would have flown Ryanair, this strikes me as a very high figure and, if valid, would appear to provide evidence for the view that the company needs, in particular, to think about how it treats passengers when things go wrong. Some of the comments on the "airline quality" website, if true, reinforce this.
I fly Ryanair a lot and although nothing significant has ever gone wrong I do have a slight anxiety when I travel that I might find myself stranded.
Perhaps Ryanair thinks that it doesn't matter if some passengers never return because there will always be "new" ones to replace them. I believe this to be shortsighted and not simply because the supply of "new" passengers is not limitless. I will no longer fly with a small number of airlines because of poor customer service and I tell others. I know people who will not fly Ryanair but who have never flown with the airline. Indeed, until a couple of years ago I was one such person.
Ryanair has significant strengths (e.g., fares, boarding experience (compared with rival easyJet), onboard service, punctuality, newish 'planes). If it addressed its weaknesses it could be truly great. I do not want the day to arrive when I, too, say that I will never fly Ryanair again.
Bearing in mind that not all 24,000 would have flown Ryanair, this strikes me as a very high figure and, if valid, would appear to provide evidence for the view that the company needs, in particular, to think about how it treats passengers when things go wrong. Some of the comments on the "airline quality" website, if true, reinforce this.
I fly Ryanair a lot and although nothing significant has ever gone wrong I do have a slight anxiety when I travel that I might find myself stranded.
Perhaps Ryanair thinks that it doesn't matter if some passengers never return because there will always be "new" ones to replace them. I believe this to be shortsighted and not simply because the supply of "new" passengers is not limitless. I will no longer fly with a small number of airlines because of poor customer service and I tell others. I know people who will not fly Ryanair but who have never flown with the airline. Indeed, until a couple of years ago I was one such person.
Ryanair has significant strengths (e.g., fares, boarding experience (compared with rival easyJet), onboard service, punctuality, newish 'planes). If it addressed its weaknesses it could be truly great. I do not want the day to arrive when I, too, say that I will never fly Ryanair again.
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RYANAIR -Credit Card Fees
Just booked flights for 4 people to Dublin using Mastercard and I was charged the following -
Flights - NIL
Tax - £25
Credit card fees - [B]£8 PER PERSON = £32
I have to say, this is a rip off!! I am in retail and the fees are never more than 2%
Now I know why they are still in profit!!
Flights - NIL
Tax - £25
Credit card fees - [B]£8 PER PERSON = £32
I have to say, this is a rip off!! I am in retail and the fees are never more than 2%
Now I know why they are still in profit!!
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So all in all for FOUR people to travel you have paid just £58.00 - and you still are not happy? That works out at just £14.50 per person!
Next time you could try taking a train and ferry - that will cost a heck of a lot more than £58.00.
It has been said many a time on here that is you pay with an electron card then you don't pay a credit card fee. Therefore you could have had your 4 people flying for just £25.00.
And whilst this is news that you are travelling to Dublin, it's not really appropriate for Rumours and News!
Next time you could try taking a train and ferry - that will cost a heck of a lot more than £58.00.
It has been said many a time on here that is you pay with an electron card then you don't pay a credit card fee. Therefore you could have had your 4 people flying for just £25.00.
And whilst this is news that you are travelling to Dublin, it's not really appropriate for Rumours and News!
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It is not the point 'self loading'. There are still plenty of people out there wishing to travel somewhere believing they are in the process of getting a bargain and unaware of the standard Ryanair tricks / hidden charges schemes. I am not saying Ryanair are the only ones but there are clear rules on fair competition and clearly every time a government law comes out, they are the first to try and get around it. In nearly every element of their business there are hidden traps for the unwary. They may have a good on time record, but DO NOT make important plans with this company at the risk that they may cancel the flight with the minimum notice offering simply your €10 ticket as a refund.
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So let me get this right your flight to wherever is costing you 32 quid and you are whining about it being too expensive ?
You were slugged eight quid for your credit card but your flight cost you nothing???? so presumeably if the flight cost you 8 quid and the credit card fee was nothing you would be happy then
At the end of the day its the "drive away cost " you should be interested in anyway.
But I thought that the UK had banned all this nonsense about so called free flights and required airlines to show the real price of the ticket on their website as they are required by law to do over here in OZ.
However they still add on a credit card charge ( $3.00) when you buy a ticket which is not shown in the final price which does annoy me as well
You were slugged eight quid for your credit card but your flight cost you nothing???? so presumeably if the flight cost you 8 quid and the credit card fee was nothing you would be happy then
At the end of the day its the "drive away cost " you should be interested in anyway.
But I thought that the UK had banned all this nonsense about so called free flights and required airlines to show the real price of the ticket on their website as they are required by law to do over here in OZ.
However they still add on a credit card charge ( $3.00) when you buy a ticket which is not shown in the final price which does annoy me as well
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It is not the point 'self loading'. There are still plenty of people out there wishing to travel somewhere believing they are in the process of getting a bargain and unaware of the standard Ryanair tricks / hidden charges schemes. I am not saying Ryanair are the only ones but there are clear rules on fair competition and clearly every time a government law comes out, they are the first to try and get around it. In nearly every element of their business there are hidden traps for the unwary. They may have a good on time record, but DO NOT make important plans with this company at the risk that they may cancel the flight with the minimum notice offering simply your €10 ticket as a refund.
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I've just booked some flights on a low-co in Australia (Tiger) and feel ripped off by credit card fees. I'm happy about the overall price, no disputing that, but it has left a bad feeling. I know that the per sector, per person fee is ridiculously high and unjustified, especially given it's one transaction and the merchant isn't being charged more than 2%. Also, it was the ONLY option available to pay! Credit card fees should be nothing more than what the bank charges the company, and if there's no other option to pay, should simply be part of the advertised price up front. Feeling ripped off means that I have no desire to fly with them again, unless they are the cheapest option (which they cannot be all the time). I wish governments would legislate that if companies choose to charge extra for credit cards, it must be only to recuperate what it costs them, or at the very least offer alternative methods of payment without surcharges.
No complaining from me!
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I'm astounded that anyone could moan about such low total prices. Has the original poster any idea what identical flights would have cost, say, 20 or 30 years ago? Much, much more (and when wages/salaries were considerably lower)!
Quit complaining!! Chosen carefully, Ryanair fares can be an absolute bargain. Even after the credit card fee.
Quit complaining!! Chosen carefully, Ryanair fares can be an absolute bargain. Even after the credit card fee.