Refund from Ryanair

[WorkingHard]

Hi All,
Does any one know how to get a refund from Ryanair on the taxes and fees etc from an unused journey. I fully understand that no refund is applicable on the fare BUT for our journey the taxes and fees were substantial. Ryanair has acknowledged our claim but stated the !admin" charge exceeds the applicable refund without specifying the value of the charge. It is a matter of principle now and in the final event I shall make a claim through the courts.
thanks

[CARR30]

I would guess that your fees and taxes would have been less than 20 quid each.

In the unlikely event of you still being in pocket after pursuing this 'substantial' amount through the courts I'd suggest you put the residue towards travel insurance before your next trip.

[formerijmpilot]

First step:

You must give the company a warning that you wist to persue your calm, and that should they reject your formal, and time limed request for satisfaction, you will persue the matter thru the UK small claims court.

(Beware the possible problem that RY are not a UK company, and outside the remit of the UK system, however if you find a UK subsiduary, that would be a good start.)

Then go on line for the UK on line small clams procedure, fill in the forms, and pay the sum.

Even RY dont like too much publicity, in the courts, as it might just trigger a class action, and then they are totally fluked.

Print out all E Mail and other communitions.

good luck

[WorkingHard]

Thanks for the replies. As a matter of interest the value of the fees and taxes which has to be refunded is £135.60, so it is worth a point of priciple. I shall sue if they do not settle voluntarily.

[CARR30]

135-60!! Are you claiming for football team?

[chrism20]

When the £/€10 fares offers aren't on FR's taxes,fees & charges varies wildly on the same route from one hour to the next.

For example on my usual route of EDI/DUB the taxes were 14.83 one day and when I checked the same flight 4 hours later the taxes were £19.99. Thefore in theory, 3 people on a return journey the taxes could be circa £120.

It would appear that they are skimming of the charges instead of the fare line, thus in turn making the lead in fare remain low and the not so informed punter thinks that it's all greedy Gordon as it comes under the taxes fees and charges line on the booking form.

[Avman]

Indeed, the so-called low fares are a simple scam. The lower the fare the higher the taxes. This progressively changes proportionally as seats are sold. It's simple commercial manipulation to con the early bookers in thinking they've got a super deal in terms of the fare (as opposed to total costs of the booking).

[Final 3 Greens]

I see that Carr30 is spouting his old nonsense again, sounds just like the fifth column.

[NRU74]

Re Ryanair
Does anyone know how to avoid paying the £4 charge per sector when carrying cabin baggage only -it's the second time I've been conned by having to click the cabin baggage/priority boarding button on their web site as, otherwise, I couldn't continue to make the booking ?
Also does anyone have a half reliable e mail address for Ryanair

[chrism20]

Removing priority boarding

Underneath the drop down box there is some blue text telling you that you can remove it - click on the text and it should remove it.

[CARR30]

"Old nonsense"? The only "old nonsense" here is how an individual's fees and taxes for a single journey have multiplied nearly 7-fold, from what we all agree is about £20 to £135.60.
Since the ad hominem attacks have now begun, let's say that Final 3 Greens is a master in the spouting of bull$hit. I wonder how much brain I'd need to loose to engage him on equal terms.

[SXB]

I've no idea how much the taxes were on this particular flight but if they were £20 for each person (and maybe for each sector) he may have been travelling with his wife and kids, and if that were so it sounds like RYR are applying an administration charge to each passenger (and maybe each sector) rather than just to each booking. Am not sure if the other airlines do that but if they do it sounds like sharp practice....

Carr30, You should be able to give us RYR's policy on this, I seem to remember that you work for RYR

[Gonzo]

CARR30

I would guess that your fees and taxes would have been less than 20 quid each.

Some simple maths for you, which might explain the situation.

Taxes of £20 (top end of what you surmise), x2 for return journey, x 3 for partner and child = £120.

It's certainly not beyond the bounds of possiblity, is it?

[Final 3 Greens]

Dear CARR30

You say 'The only "old nonsense" here is how an individual's fees and taxes for a single journey have multiplied nearly 7-fold, from what we all agree is about £20 to £135.60.'

I see little agreement with you from anyone else and have no reason to doubt the probity of Working Hard's statement (who has posted on this forum for quite some time), but your note that you commented in 2 separate posts

- "I would guess that your fees and taxes would have been less than 20 quid each."

- "135-60!! Are you claiming for football team?"

So, I say again that you are spouting nonsense, defined by the Oxford Concise as

1 words that make no sense.

2 foolish or unacceptable behaviour. Ø an absurd or unthinkable scheme, situation, etc.

For the avoidance of doubt, I am referring to definition #1 of the above.

[PAXboy]

CARR30, I don't doubt your sincerity but one suggestion. As you go along, document EVERYTHING. Whilst this may be useful should you reach court,
it will provide the background research for you in the book you can write, "How I beat RYR to get my taxes back".

I know that sounds harsh but it will be a good story to tell.

[WorkingHard]

Thanks for the input people. 2 or 3 things to note:
1) the taxes and charges were as stated and covered 3 people from STN to Hamburg and return.
2) I accepted by booking with Ryanair that in the event of a cancellation I would not get the fares refunded
3) they will email to you but you cannot email a response since they leave their mailbox at it's limit so all emails bounce. (unless someone can give us a "proper" email address.
kepp the ideas coming please.
Thanks

[chrism20]

Well taxes for 3 for this week on a return flight are 75.60 out and 36.00 back fast forward a fortnight and the return taxes are 19.68 due to the £10 fare.

Given the scope in which FR vary taxes, fees & charges £135 is a very realistic figure for 3 pax.

[PAXboy]

Another useful site for this kind of information is:
http://www.saynoto0870.com/

Enter the company name, in this case 'RyanAir' and it lists various numbers including a fax. If you send to the fax, you should get a confirmation of the page sent BUT, I expect they have set their machine not to transmit their company name or number and so you will only have your machine's details and the record of the number that you dialled.

[FairlieFlyer]

Forget the emails - send them a registered letter to their registered company address.
Make sure its the same entity that sold you the ticket - hopefully it'll be through a UK subsidiary. Check the company address on http://wck2.companieshouse.gov.uk/

Once you do that and your time limit has expired, then file proceedings through the Small Claims Court.

I suspect you will get a response if you do it his way. I have done this before with other companies with poor Call Centres (NTL) and their Legal teams seem quick to respond.

[CARR30]

I work for a bank, I do not and never have worked in any part of the travel industry.

I understand now that Workingboy's 'unused journey' is now actually 6 journeys since Ryanair don't do return tickets.

Thanks for all the other comments.