flyglobespan -Abandonment@jfk New York

[yakyakyakyak]

as one of the many passengers abandoned at jfk on the 2/3 july,and having spent several hundred pounds getting myself back to the uk!
is there anyone out there organizing a joint action or must i go it alone?


how did the alleged 500 odd people over 3/4 days get back to the uk?

[warkman]

Try here
http://www.airlinequality.com/Forum/flygspan.htm

and here
http://www.holidaytruths.co.uk/
Ross ferneihough the lawyer on that site is worth contacting

[geriatrix]

My goodness - those stories on the Airline Quality website are scary indeed. One airline to be wary of, I think. Anyone from Globespan feel like commenting?

[GSM SCOT]

Airlinequality.com

Don't believe everything that is on airlinequality as they are "selective" about what posts they publish on the website.

Know of a few passengers who have written to them to comment on how good the service/crew where but they never appeared on the website.

There are problems with some of the longhaul flights, most are flying at over 90% capacity, if not full so these "comments" are only from a very small percentage of our passengers.

[manintheback]

GSM_Scot - I've written positive and negative to airlinequality and the only post not selected was a negative one about Heathrow.

You also state that 'there are problems with some of the longhaul flights' - which agrees with the overall negativity expressed?

[yakyakyakyak]

gsm scot;
try telling that to the 500 odd customers abandoned @ jfk last week
you would be likely to have been linched
are they going to cough on the costs of repatronisation in excess of the refunded leg of the flight or will it have to go legal, public and messy?
yours
one of the abandoned

[Big Harvey]

GSM SCOT - I've had reviews good and bad published on that site about a variety of different airlines. One or two weren't published, and I wondered why. However, when I read the small-print, they're very strict about format, and they don't like you doing things like using an empty line to denote a new paragraph. That's one possible reason for non-publication of these reviews.

Are you suggesting that airlinequality could have something against FlyGlobespan?

[Mr Gammon Flaps]

Flyglobespan Apologise !!!

Just found this:

http://www.rte.ie/news/2007/0712/globespan.html

Couldn't possibly be Globespans fault....it would have to be Swissport, or the engineers, or JFK, or the wrong leaves on the runway.......


GF

[CamelhAir]

Why so surprised? It's beyond the concept of modern management to accept responsibility for anything negative. Blame is the name of the game, as well it might be as refusal to accept responsibility is generally rewarded.
The idea that management are remunerated to take responsibility is alien to most. It used to be that that was their job. No longer. The buck used to stop at the top, now it is passed ever lower down the chain. This ability requires bull**** and political skills, not management skills. Thus explaining why the general level of genuine managerial talent is so abyssmally low.

[SingleLensReflex]

met a couple at Palma whose flight didn't show 2007_07_14.

almost booked same flight. soooo glad we didn't.

[CHIVILCOY]

GSM longhaul has been nothing short of a disaster so far this year with a lot of unhappy passengers who will not be back.The Boston route from GLA has been scaled down and abandoned for the winter so GSM will lose any RDF funding for not complying with the rules.
I have not heard a good word said about the longhaul product although their shorthaul European product continues to perform well - maybe they should stick to flying those routes.

[Hombre]

I do not take away the sorry experiences of long haul but must say I have flown with GSM since they started on AGP/Glasgow and AGP/EDI and never had a problem.

Hopefully lessons have been learned and they can stick at what they are good at - providing a well-run European service.

If they want to keep going over the big pond though they better sharpen up their act exponentially.

[malagajohn]

Like Hombre , i am a frequent user of GSM within Europe using the AGP - GLA service and occasionally the EDI one as well

Never had a delay

Obviously there transatlantic measure has suffered from bad planing and bad luck - should be interesting to see what they do next year

[cabot]

Flyglobespan

Im a regular user of GSM and have used their flights all over europe to places as diverse as Prague, Faro, Malaga ,Palma and even an international flight to Orlando for 2 weeks at a villa in 2006.I can honestly say i have never encountered any of the problems that seem to have beset other travellers. Staff have been professional in their dealings with both myself and my family and flights have generally been on time and sometimes early in their arrival on both outbound and return journeys.
Perhaps the airline has been stretching itself on the international scene lately which has caused problems when planes go tech.One thing which may have been a contributing factor on this has been to lease out 2 of its recently aquired 767 aircraft from Air NZ on to Air India. I flew in its first 767 GCDPT and was impressed by the level of service in its economy plus cabin. I wonder if an additional 767 due to arrive in September will help alleviate some pressure
Maybe i have been lucky....the problem is most people complain if they have poor service but few people will shout if they have the opposite.
...........and no i do NOT work for the airline

[IB4138]

History!

...before the shambles!

cabot, you were very, very, lucky. European route have not suffered the same as the trans Atlantic ones, but they have had problems.

We are all too aware of the lease of their own 767's to AI, which is the route cause of the problem.

[nivsy]

While i also have not had a delay of any significance between AGP and GLA with GSM we have short memories. During early part of this summer the 737 600 series especially on the EDI-AGP was subject to extreme delays and on some days consecutive days - I do recall in excess of 8 hours on occassion. Anyhow I also hope GSM get the long haul probs sorted and continue to grow.


Nivsy

[afterdark]

mmm should I, or not book GSM flights Glasgow to Sanford & return for 2008 ?

any GSM folks tell me the configuration/pitch/entertainment of the their 767's the only cabin picture around, is of whilst in NZ cols looked pretty dated, tatty coloured cloth numbers, will they refit their own eventually with some leather seats, I heard it was supposed to be done late last year.

[GSM SCOT]

767 Refit's

We have been told that the 767's will undergo an interior refit when they are returned from India and be ready for the summer session.

Leather seats and will be in a two class configuration.

[Bear13583]

Abandoned by gsm

Attempted the gsm samford glasgow route last night when the left engine had a power surge and the pilot turned back after burning two hours of fuel. All to be expected in the circumstance. When we got back to sanford we were told it was now no longer globespans problem. This ment that the ground staff were left to deal with us. We were told that there were no atms in the departure lounge when there were, the food vouchers werent accepted everywhere as we had been told, no oe told us anything once the plan pulled up at the gate. The flight crew left very quickly and offered no further assistance although some of them did a good job on the plane reassuring nervous passengers etc. And to top it all because we were staying with family we were told that it was up to us to find out what was happening with regard to a replacement flights. We were just giving contact details to the rep as we had been told to when some officious cow came up and asked what we were doing and then treated us like scum because we wern't going to the hotel. Also i was assured at check in that the 757 was not going to refuel on the way to glasgow but have recently found that this was a lie.

[Bear13583]

Engines

What flea market do globespan darken to get there engines? Thier 757 seems to have an engine problem list longer than their delays! was on the flight to gla last noght when a power surge grounded the plane just after take off