Latest Ryanair scam
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Latest Ryanair scam
Warning. If you intend to buy refreshments on board Ryanair flights, make sure you have plenty of change before buying.
Got ripped off on saturday last weekend on the first flight of the day, and we were the first customers served, paid in Euro ( "our" currency) for drinks, and "they had no change".
Ok, it wasn't much, as I had some change, but I object big time when they don't even have small change given the astronomic prices they charge. The only reason I was buying at all was because the supposed facilities in the new Pier A extension at DUB are not operational early enough to be useful, and we needed a drink of some sort.
Got ripped off on saturday last weekend on the first flight of the day, and we were the first customers served, paid in Euro ( "our" currency) for drinks, and "they had no change".
Ok, it wasn't much, as I had some change, but I object big time when they don't even have small change given the astronomic prices they charge. The only reason I was buying at all was because the supposed facilities in the new Pier A extension at DUB are not operational early enough to be useful, and we needed a drink of some sort.
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I wonder if we all tendered a tenner after ordering and then due to their no change policy said oh well I am afraid I can't accept your coffee. Perhaps this would make them sit up and think? Although I have a vague recollection that the cabin crew on 10k a year might have to foot the bill so it probably wouldn't end up hurting RYR at all unfortunately.
My policy is to never buy off them in the first place. If I have purchased a 20 quid fare then I am damn well not going to give them a quarter more for some refreshments that is for sure. I can never understand people that throw money at the airlines on a relatively short hop for horrible instant coffee and tired old sandwiches.
My policy is to never buy off them in the first place. If I have purchased a 20 quid fare then I am damn well not going to give them a quarter more for some refreshments that is for sure. I can never understand people that throw money at the airlines on a relatively short hop for horrible instant coffee and tired old sandwiches.
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I can never understand people that throw money at the airlines on a relatively short hop for horrible instant coffee
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Originally Posted by potkettleblack
If I have purchased a 20 quid fare then I am damn well not going to give them a quarter more for some refreshments that is for sure.
If we'd be happy to spend the cash somewhere else, why worry about it? Heck, it's not that much expensive than EI or the same cr*p at the franchises at Dublin airport. I just hate that it's always crap coffee or tea and sandwiches that they serve. If they're gonna charge that much (and not have change) the least they could all do is offer a decent product.
Besides, I can only assume that most people posting here are reasonably experienced travellers. Surely we know what to expect and can plan ahead? In MOST airports I can think of, most of the shops or cafés are not open before 7am. Even if cabin crew DID have a float available at the start of the day, all it takes is a few passengers ahead of you with only notes and that gets eaten up pretty quickly. I can't think why any experienced traveller wouldn't bring enough small change with them to be able to make up almost any price amount between 1c and 1€. It doesn't take that many coins. (The EI crews have always given me change back later in the flight).
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Rest assured this is not exclusively a Ryanair problem.
I can't remember the last time we bought any drinks or anything else and got the change immediately. Sometimes you are looking at rather a lot of change and you are hoping that they remember both you and the seat number. Every airline is guilty and presumably none of them provides a 'float' for the cabin crew or if they do then it is hopelessly inadequate.
I can't remember the last time we bought any drinks or anything else and got the change immediately. Sometimes you are looking at rather a lot of change and you are hoping that they remember both you and the seat number. Every airline is guilty and presumably none of them provides a 'float' for the cabin crew or if they do then it is hopelessly inadequate.
Too mean to buy a long personal title
Do they take CCs? That would solve the change problem, wouldn't it? Though CCs are only useful if the airline is geared up to do the transaction quickly. Chip+PIN in the UK is now so fast in many shops that CC transactions are much less of a hassle than they used to be, so I'm using my CC for ever-smaller sums.
But the best solution is surely to avoid flying with carriers that have buy on board? (I'll get my coat.)
But the best solution is surely to avoid flying with carriers that have buy on board? (I'll get my coat.)
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Originally Posted by bradfordboy
...presumably none of them provides a 'float' for the cabin crew or if they do then it is hopelessly inadequate.
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I work as crew ( not ryanair) and we carry a £20 float and on the first sector of the day everyone wants to pay with a £20 note and they don't want Scottish notes in their change
It has got to the point now i simple say sorry but can't sell you a 75p can of juice if you only have a £20 note and guess what they always find change they didn't have. Come on we are not a bank.
It has got to the point now i simple say sorry but can't sell you a 75p can of juice if you only have a £20 note and guess what they always find change they didn't have. Come on we are not a bank.
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Ok, clarification time.
Charge €5.20, tendered €5.50, as I try to limit the quantities of shrapnel to avoid hassles at security checks. First passenger served, so no problems about the float already gone.
Anywhere else on Dublin airport, there's refreshments available from about 0500, as that's when the rush for the early flights starts, and if we'd been in the "original" A pier, it would not have been a problem, but the "new" A pier is a good 15 to 20 minute round trip back to the rest of the airport at that time of the day, due to the massive over congestion in the "old" A pier section of the original terminal building.
Charge €5.20, tendered €5.50, as I try to limit the quantities of shrapnel to avoid hassles at security checks. First passenger served, so no problems about the float already gone.
Anywhere else on Dublin airport, there's refreshments available from about 0500, as that's when the rush for the early flights starts, and if we'd been in the "original" A pier, it would not have been a problem, but the "new" A pier is a good 15 to 20 minute round trip back to the rest of the airport at that time of the day, due to the massive over congestion in the "old" A pier section of the original terminal building.
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This is how my employer operates:
On promotion, senior crew are given a £20 payment (via pay packet) for a float. Previously, there were change machines in the crew room where notes could be converted into coin. This meant that on most flights, £60 of coin was available. Then, things changed...
All of these decisions were taken by people who from one month to the next don't set foot on board an aircraft, as is traditional in most airlines. The people who have to resolve the issues arising are of course the Cabin Crew, who find themselves in a position from where they cannot win whichever way they turn.
Recently, on those flights where the lack of change has become critical, I have taken to making a PA asking if those customers that have large amounts of change would like to exchange them for notes: I see this as a win for all involved, as many people don't wish to carry large amounts of change abroad. If done properly, the PA solves our problem, and theirs, and doesn't inconvenience others unduly (IMHO). The only regrettable aspect is that it makes us look disorganised and cheap - but needs must!
This situation strikes me as another example of how the impact of the LCC's salami slices quality for everybody. Gradually life gets a tiny bit more naff, day by day, or else you go to the wall.
Sigh... I was born too late- I should have been a steward on the Empire Flying Boats, back when they cared about service...
On promotion, senior crew are given a £20 payment (via pay packet) for a float. Previously, there were change machines in the crew room where notes could be converted into coin. This meant that on most flights, £60 of coin was available. Then, things changed...
- There was a service charge made for maintaining the change machines. The airline cut costs and removed the change machines, instructing the crew to obtain change from the monies taken on each flight. Since there is never as much change at the end of the flight as at the start, this policy ensures a constant shortage of coins at the start of each flight. Cabin Crew who complained were instructed to top up their float when visiting a bank. Since minimum rest between duties is only 11 hours, and sleep is viewed (by crew at least) as being important, bank visit opportunities are limited. The executive who took the decision to remove the change machines was subsequently promoted.
- The airline then reduced the number of senior crew on each aircraft type to 2, and then 1, thus reducing the total (theoretically) possible amount of float available at the start of the day to £40 or £20. The executive who took the decision to reduce the number of senior crew was subsequently promoted
- The airline Marketing department then adjusted the prices of the onboard products to levels (£0.99, 0.68, £1.95 etc.) that require the maximum possible diversity of change types. The executive who took the decision to remove... etc. etc.
All of these decisions were taken by people who from one month to the next don't set foot on board an aircraft, as is traditional in most airlines. The people who have to resolve the issues arising are of course the Cabin Crew, who find themselves in a position from where they cannot win whichever way they turn.
Recently, on those flights where the lack of change has become critical, I have taken to making a PA asking if those customers that have large amounts of change would like to exchange them for notes: I see this as a win for all involved, as many people don't wish to carry large amounts of change abroad. If done properly, the PA solves our problem, and theirs, and doesn't inconvenience others unduly (IMHO). The only regrettable aspect is that it makes us look disorganised and cheap - but needs must!
This situation strikes me as another example of how the impact of the LCC's salami slices quality for everybody. Gradually life gets a tiny bit more naff, day by day, or else you go to the wall.
Sigh... I was born too late- I should have been a steward on the Empire Flying Boats, back when they cared about service...
As I fly BA Connect regularly, I make sure that I carry 5 pound notes and plenty of change on me. I keep the change in a small film cannister with my carry-on bag. This way I'm able to give the cc the exact amount, which avoids hassle and helps expedite the service. When not flying, I make sure my cannister gets topped up for the next trip. If only the other pax were as well organised as me 
I too find it strange that people complain about forking out 5 quid for a snack and a drink on a 20 quid ticket, when that total of 25 quid still works out much cheaper than a full service fare.
My experience regarding the quality of the food on BACon and Germanwings has been good. I'm not expecting a Michelin star experience!
I too find it strange that people complain about forking out 5 quid for a snack and a drink on a 20 quid ticket, when that total of 25 quid still works out much cheaper than a full service fare.
My experience regarding the quality of the food on BACon and Germanwings has been good. I'm not expecting a Michelin star experience!
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total of 25 quid
The flight might well be quoted at the booking stage as being 0.99 cents.
By the time the "taxes and charges", the "credit card booking fee" PER SECTOR PER TRAVELLER is added, and the "other charges" are added, the return flight for the 2 of us was well over €100.
I looked at a price for Dublin to La Rochelle the other day. Outbound was 9.99 plus taxes, return was 189.99 plus taxes. Low cost?
Low cost b
ks
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Some low cost is low cost. Got an e-mail from Thomsonfly yesterday for flights from Doncaster to Paris. 99 pence both directions (28th June-30 June) and with taxes it turns out at £35.68 each for a return trip.
Now I think that is low cost and it shows that sometimes they are not kidding.
Now I think that is low cost and it shows that sometimes they are not kidding.
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Is this what this is about?
Ok, in monetary terms, not really an issue, though someone else mentioned £3, which I would be unhappy about, but in attiude terms, if a good few on each flight are treated the same way, it's a "nice little earner" for the cabin crew! Would you accept being short changed in a shop, or on a bus? Probably not, so why is it acceptable on an aircraft?
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I've suffered the same airport problems numerous times going through DUB on EI, BD as well as FR.
There was a similar 'scam' run by pax on transatlantic airlines. This involves the pax only having a $20 bill for a $2 drink. As you would guess, the cabin crew would eventualy run out of change and have to return the $20 to the pax.
There was a similar 'scam' run by pax on transatlantic airlines. This involves the pax only having a $20 bill for a $2 drink. As you would guess, the cabin crew would eventualy run out of change and have to return the $20 to the pax.
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Originally Posted by dustybin
I work as crew ( not ryanair) and we carry a £20 float and on the first sector of the day everyone wants to pay with a £20 note and they don't want Scottish notes in their change It has got to the point now i simple say sorry but can't sell you a 75p can of juice if you only have a £20 note and guess what they always find change they didn't have. Come on we are not a bank.
It has got to the point now i simple say sorry but can't sell you a 75p can of juice if you only have a £20 note and guess what they always find change they didn't have. Come on we are not a bank.
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Not the latest scam!!!
This has gone on for years in FR, in my days on the Flight Deck there the Cabin Crew were forever asking us for our change. Its a pitiful situation for the Cabin Staff and went on every day ( I worked there for 6 years ). But thats only the start of the ROT.
If the cabin takings are short at the end of the days work, then the shortfall is removed from the crews monthly income.
This Airline is a shambles for those who have to work there and while pretending to offer low fares, will rob you blind at every chance. You will get the odd cheap seat, but God help your pocket when they catch you in need or a bit offside.
If the cabin takings are short at the end of the days work, then the shortfall is removed from the crews monthly income.
This Airline is a shambles for those who have to work there and while pretending to offer low fares, will rob you blind at every chance. You will get the odd cheap seat, but God help your pocket when they catch you in need or a bit offside.