Notwithstanding that we all seem to have had different experiences with customer service…
If I told you to keep your iPhone or Samsung (cheaper, and somewhat more technologically advanced than a headset) from staining your fingers, clothes or upholstery by rubbing it with talcum powder and/or alcohol you’d say I was having a laugh….

I just had my Dave Clarke headset repaired, the mic failed 6 weeks before the 5 year warranty was due to expire so the cost to me was zero. However due to supply chain issues it took 5 months before it was fixed.

The problem is that the approvals and paperwork cost so much for repair facilities to obtain, when the overhead is passed onto the customer it’s often cheaper to simply buy a new headset.

You could try searching online for a generic cable fitted with G/A plugs and see if a hifi repair shop can solder it in for you.

I have Boses and Lightspeeds. Both have been very good value and great performers for me.

That said, my Bose X's have now failed in one ear, and the problem is not the cables. Does anyone have contact details of anyone in Australia who's currently doing repairs of Bose X's?

Hello CM, my Bose A20 failed in one earpiece just before warranty expired. Went thru the rigmarole of their customer service (seemed to be more orientated to their non-pilot products) and eventually they told me to send it to Jet Aviation in Cairns for repair. I would assume you have go thru the Bose 'system' and cannot just send it off to them.

Good luck!

I'll give that a go...with some trepidation. Thanks CD.