The best performance I have seen thus far goes to the friendly staff at CASA MB. First time I went in there to effect an address change in person. Got there about 1145am, stood at the counter for approx five minutes when someone appeared passing the open doorway. Person looked at me for a split second and practically "DIVED" out of sight!

HAving said that, I went to the same office in November last year to present all my ASIC info for processing. You could not have got a more pleasant service, nice senior lady took my info and details. She regretted that I could not pay for the card there and then. Received the card in the mail less than two months later with card current till March 08. Canberra didn't charge my card till nearly four months later and only after a phone call from a very nice girl who gave me her direct number so I cold let her know when the card was not maxed out so they could proceed. As always, treat everyone with courteousy and you get it back tenfold.:ok:

On what SWH said - people who are already in the industry actually don't get preference over people entering the industry, I know of many ATPs, students and operators who have been shafted and delayed on silly issues, time and time again.

Now that the bottom line of CASA is profit (ie. the switch to cost recovery), and that they also have the audacity to charge for their services, they should be expected to provide a service swiftly for that 'sum'.

Bare in mind, the cash carried over to this financial year was around $10m more than Rex's profit (and this is by feeding off the back of the struggling industry!). If it is to be run like a big corporation, then service should be paramount, or the monopoly should be removed.

BTW I have come by many good CASA employees (and a few bad ones). I believe the problems are systemic in the way they do things, and then it branches from there. Time for an overhaul!

How about the old audits - for example the old faithful 210 that gets by through each and every inspection, then one year it'll be grounded for having the wrong model flight manual (the same manual thats probably been with it for a decade).

What about the fining of a Baron for not being secured (when it had 44s in the nacelles).

As chimbu said - the little list of delays such as medical/ASIC/license processing don't quite constitute incompetence. The list gets bigger if you look at operational cock-ups, but you're on the right track! (Too many to think of).