Glen Buckley and Australian small business -V- CASA
Why do customers have to have an "exciting digital experience" when dealing with CAsA.
Like navigating your way through an terminal building as SLF is supposed to be an "exciting experience".
If I want an "exciting digital experience" I go to my Urologist .
Like navigating your way through an terminal building as SLF is supposed to be an "exciting experience".
If I want an "exciting digital experience" I go to my Urologist .
The CASA job description via KP says it all, another below read “bulk recruiting.”
The convoluted and verbose CASA personnel advertisement is excruciatingly childlike in it’s misguided attempt to make what should be a serious job of work into some sort of adventure in the CASA playground of thought bubbles and fantastic ‘outcomes.’ With super up to approx $163,000 pa, for a “non-ongoing” position with possible extension. The giveaway to the whole CASA modus operandi is that the program is “long term.”
It seems that CASA has money to burn, are they getting set for an advantageous change of Minister? Knowing unlikely he’ll chop them back because the majority of Canberrans vote Labor, bread and butter. Or perhaps to kid Mr. Albanese along as they successfully did the last time he was Minister with a bunch of safety necessary (exciting?) programs that needed another 200 employees? That necessitated a one off, only for four years, increase in aviation fuel levies that was estimated to yield $89.9 million. Next Minister Nat leader Warren Truss, neatly rolled (more probably didn’t notice) that one on into general revenue and its still there today, sucking life blood away from aviation into the bloated and steadily growing numbers in Can’tberra, population with Queanbeyan as per Gov stats 449,000, up from 380,000 just a handful of years ago.
Isn’t the computer age wonderful? Everything is so accessible, easy to use and we need far less people doing mundane paperwork in taxpayer provided bureaucrat factories.
So bulk exciting!
[img]blob:https://www.pprune.org/b0a13505-4f3a-4302-b513-6dd00f19cada[/img]
It seems that CASA has money to burn, are they getting set for an advantageous change of Minister? Knowing unlikely he’ll chop them back because the majority of Canberrans vote Labor, bread and butter. Or perhaps to kid Mr. Albanese along as they successfully did the last time he was Minister with a bunch of safety necessary (exciting?) programs that needed another 200 employees? That necessitated a one off, only for four years, increase in aviation fuel levies that was estimated to yield $89.9 million. Next Minister Nat leader Warren Truss, neatly rolled (more probably didn’t notice) that one on into general revenue and its still there today, sucking life blood away from aviation into the bloated and steadily growing numbers in Can’tberra, population with Queanbeyan as per Gov stats 449,000, up from 380,000 just a handful of years ago.
Isn’t the computer age wonderful? Everything is so accessible, easy to use and we need far less people doing mundane paperwork in taxpayer provided bureaucrat factories.
So bulk exciting!
[img]blob:https://www.pprune.org/b0a13505-4f3a-4302-b513-6dd00f19cada[/img]
New CASA AD, trying to display it in full
Did the CASA Board decide this was necessary?
Some text was a bit off there in the ad.
..."finding solutions to aviation safety issues.."
Should have said.." finding solutions for "safety" issues that don't exist.." eg CSF
Did the Board decide this was necessary ? WTF would they know.. The Fort calls the shots.
eg COOP adopted by the Minister AND the Board. Wiped out by the Fort.
Historical, I know ..but just shows that SBA has changed for the Fat Cats at the top of the smelly pile.
..."finding solutions to aviation safety issues.."
Should have said.." finding solutions for "safety" issues that don't exist.." eg CSF
Did the Board decide this was necessary ? WTF would they know.. The Fort calls the shots.
eg COOP adopted by the Minister AND the Board. Wiped out by the Fort.
Historical, I know ..but just shows that SBA has changed for the Fat Cats at the top of the smelly pile.
New software and a “lead change manager” on $160k?? Sorry CASA, to handle that job will cost you $350k++. Nobody skilled enough to do that job will get out of bed for $140k.
Sounds to me that CASA woefully underestimates the difficulties of “service delivery transformation” - probably aided and abetted by the software supplier.
Sounds to me that CASA woefully underestimates the difficulties of “service delivery transformation” - probably aided and abetted by the software supplier.
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New software and a “lead change manager” on $160k?? Sorry CASA, to handle that job will cost you $350k++. Nobody skilled enough to do that job will get out of bed for $140k.
Sounds to me that CASA woefully underestimates the difficulties of “service delivery transformation” - probably aided and abetted by the software supplier.
Sounds to me that CASA woefully underestimates the difficulties of “service delivery transformation” - probably aided and abetted by the software supplier.
"New software and a “lead change manager” on $160k?? Sorry CASA, to handle that job will cost you $350k++. Nobody skilled enough to do that job will get out of bed for $140k.
Sounds to me that CASA woefully underestimates the difficulties of “service delivery transformation” - probably aided and abetted by the software supplier."
Unlikely - more likely is that to fit this manager into their Govt approved pay structure that's all they can pay them . Pay them more (eg a market rate) and the whole pyramid would have to be re-jigged , costs would shoot up and Politicians (and many on here) would bemoan "nest feathering public servants". Same all over the world - public bodies don't pay market rates - and so they tend to be staffed by the less ambitious, the less well trained and the time-servers. The only place I know that even tries to pay market rates for civil service jobs is Singapore.
As for complaining about CASA - don't come on here - you need to bend the ear of politicians and journalists - a bit of TV or newspaper coverage will have far more effect than 20,000 letters from pilots
Sounds to me that CASA woefully underestimates the difficulties of “service delivery transformation” - probably aided and abetted by the software supplier."
Unlikely - more likely is that to fit this manager into their Govt approved pay structure that's all they can pay them . Pay them more (eg a market rate) and the whole pyramid would have to be re-jigged , costs would shoot up and Politicians (and many on here) would bemoan "nest feathering public servants". Same all over the world - public bodies don't pay market rates - and so they tend to be staffed by the less ambitious, the less well trained and the time-servers. The only place I know that even tries to pay market rates for civil service jobs is Singapore.
As for complaining about CASA - don't come on here - you need to bend the ear of politicians and journalists - a bit of TV or newspaper coverage will have far more effect than 20,000 letters from pilots
Thread Starter
my right to protect my reputation, my staff and my business
Dear Moderator,
I appreciate that you are currently reviewing the contents of a letter I wish to publish. Let me be very clear. I fully stand behind anything I say, and will be prepared to defend it with evidence. The issue is significant. The fact is that CASA do engage with Industry, and often that manner is inappropriate. My concerns are in the public interest, and in the interests of safety. I prefer this forum as it is appropriately discrete. I am not trying to cause mischief, I would use another social network for that. I am trying to communicate with my industry peers via the only forum available to me. My issue, in my opinion is pertinent to all business operators in the GA industry. My phone number is 0418772013, if you wish to talk to me. I need guidance from my industry peers, and am seeking it through here. Thankyou for your consideration.
I appreciate that you are currently reviewing the contents of a letter I wish to publish. Let me be very clear. I fully stand behind anything I say, and will be prepared to defend it with evidence. The issue is significant. The fact is that CASA do engage with Industry, and often that manner is inappropriate. My concerns are in the public interest, and in the interests of safety. I prefer this forum as it is appropriately discrete. I am not trying to cause mischief, I would use another social network for that. I am trying to communicate with my industry peers via the only forum available to me. My issue, in my opinion is pertinent to all business operators in the GA industry. My phone number is 0418772013, if you wish to talk to me. I need guidance from my industry peers, and am seeking it through here. Thankyou for your consideration.
Last edited by glenb; 28th May 2019 at 06:04.
Do you understand Glen, that your letter to Carmody will filter down through the CASA hierarchy, desk by desk, until it lands on the desk of your alleged tormentor?
Your tormentor will then write an explanation to Carmody, detailing their relationship with you, the substantive issues they found, their responses to you about the issues and your subsequent responses leading up to your letter. All of it slanted their way.
They will then write a section of this brief headed “Comment” in which they explore the policy issues your case raises, they will then go on to explore the options CASA has in resolving your matter, together with the pros and cons of each from CASA’s point of view, not yours.
They finish with a recommendation to Mr. Carmody and an attached letter to you over his signature with the final sentence recommending “that you sign the attached letter”.
This package called a brief, then goes back up the chain (and perhaps down a few times to fix loose ends) and eventually ends up back on Carmody’s desk for his signature along with Thirty other letters.
Your chances of Mr. Carmody taking any interest in your situation are zero...........That is unless the press and Minister get involved in which case you will receive Mr. Carmody’s full and personal attention.
Forget any notion you may have about receiving fairness, equity, due process or natural justice, you have stirred an ants nest. Public servants hate having to justify themselves. You have made enemies for life.
Your tormentor will then write an explanation to Carmody, detailing their relationship with you, the substantive issues they found, their responses to you about the issues and your subsequent responses leading up to your letter. All of it slanted their way.
They will then write a section of this brief headed “Comment” in which they explore the policy issues your case raises, they will then go on to explore the options CASA has in resolving your matter, together with the pros and cons of each from CASA’s point of view, not yours.
They finish with a recommendation to Mr. Carmody and an attached letter to you over his signature with the final sentence recommending “that you sign the attached letter”.
This package called a brief, then goes back up the chain (and perhaps down a few times to fix loose ends) and eventually ends up back on Carmody’s desk for his signature along with Thirty other letters.
Your chances of Mr. Carmody taking any interest in your situation are zero...........That is unless the press and Minister get involved in which case you will receive Mr. Carmody’s full and personal attention.
Forget any notion you may have about receiving fairness, equity, due process or natural justice, you have stirred an ants nest. Public servants hate having to justify themselves. You have made enemies for life.
Last edited by Sunfish; 28th May 2019 at 06:22.
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Sunfish,
aint that the truth, there is NEVER any redemption, even if you win legally, you lose administratively.
Its very hard to counter the myth CAsA perpetuates that "Safety" is their overriding function,
that Australia is safe because of them, despite all the evidence that contradicts that notion, its all about protecting rice bowls and power.
As long as there is no major RPT accident in Australia, nothing will change.
A whisper in the ministers ear "The blood will be on your hands" is enough to negate any will for change, no matter how corrupt CAsA becomes.
In New Zealand it took a major accident and a royal commission to finally flush out the truth, even then it took several attempts and a mass clean out to finally affect reform.
The RPT industry doesn't give a damn, they pretty much self regulate anyway. Do you imagine the bean counters in Airlines care if they have to put a few more dollars on the price of a ticket to cover red tape, they operate domestically in a vacuum from competition, they can charge what they like. Like lambs to the slaughter the poor punters have no real idea they are being raped by the airlines and all the other parasites that feed off the industry.
Poor old GA is just not big enough for anyone to care until its gone.
I can't help imagining how much safer it would be, how cheap airline tickets could be and how big GA could grow if CAsA was completely disbanded and our regulatory oversight was contracted to the FAA or CAA in New Zealand. We seem incapable of doing anything sensible as long as our regulator is allowed to hide behind a myth.
aint that the truth, there is NEVER any redemption, even if you win legally, you lose administratively.
Its very hard to counter the myth CAsA perpetuates that "Safety" is their overriding function,
that Australia is safe because of them, despite all the evidence that contradicts that notion, its all about protecting rice bowls and power.
As long as there is no major RPT accident in Australia, nothing will change.
A whisper in the ministers ear "The blood will be on your hands" is enough to negate any will for change, no matter how corrupt CAsA becomes.
In New Zealand it took a major accident and a royal commission to finally flush out the truth, even then it took several attempts and a mass clean out to finally affect reform.
The RPT industry doesn't give a damn, they pretty much self regulate anyway. Do you imagine the bean counters in Airlines care if they have to put a few more dollars on the price of a ticket to cover red tape, they operate domestically in a vacuum from competition, they can charge what they like. Like lambs to the slaughter the poor punters have no real idea they are being raped by the airlines and all the other parasites that feed off the industry.
Poor old GA is just not big enough for anyone to care until its gone.
I can't help imagining how much safer it would be, how cheap airline tickets could be and how big GA could grow if CAsA was completely disbanded and our regulatory oversight was contracted to the FAA or CAA in New Zealand. We seem incapable of doing anything sensible as long as our regulator is allowed to hide behind a myth.
Last edited by thorn bird; 28th May 2019 at 08:35.
I would really like to see Glen's letter and wish him strength and resilience in the battle ahead!
Glen’s hand written letter
Anyone reading Glen’s letter couldn’t fail to appreciate the depth of feeling and the sense of longing for a resolution from CASA. Having witnessed many careless and punitive actions of CASA throughout GA across the last fifty years I would fully concur with the other experienced voices here. From my very limited knowledge of the subject, I understand that Glen has embarked on a business model that enables flying schools to combine some functions in order to meet new and extraordinarily expensive CASA administrative requirements. My guess is that CASA never considered such a rational move and hence Glen’s model, in the eyes of CASA, is unconventional. Nothing upsets the bureaucratic juggernaut more than being outwitted, it confronts the beast and calls into question its hegemony. It lives on primacy and authority and will have no qualms whatever to remove anything it perceives to threaten it’s position. It can’t do too much to the airlines, they are too big and will have huge clout politically, so GA is the fall guy, a plaything, whipping boy and reason for the ever changing rules and restrictions.
Only political moves can change the behaviour of CASA.
I well remember Brian Reddish coming to me, about thirty years ago, looking for support because, at the end game, they crushed his Hervey Bay fixed and rotary wing flying schools and charter ops by sitting on his applications for new CFI and or CP appointments. Then he couldn’t operate, ran out of money and just folded. By not formerly cancelling or suspending his operating permissions he had no direct means to counter their unjustified actions against him.
Only political moves can change the behaviour of CASA.
I well remember Brian Reddish coming to me, about thirty years ago, looking for support because, at the end game, they crushed his Hervey Bay fixed and rotary wing flying schools and charter ops by sitting on his applications for new CFI and or CP appointments. Then he couldn’t operate, ran out of money and just folded. By not formerly cancelling or suspending his operating permissions he had no direct means to counter their unjustified actions against him.
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[QUOTE=Sunfish;10481308]
Having read Glens letter, I am concerned for his health.
Having read Glen's letter, I too am concerned for Glen's state of mind and general wellbeing.
Is there anyone here that knows Glen well enough to be checking in on him?
Having read Glen's letter, I too am concerned for Glen's state of mind and general wellbeing.
Is there anyone here that knows Glen well enough to be checking in on him?
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Hit them up for a Freedom of Information request.
This will show what actions were taken internally upon your correspondence arriving at their office.
You have a right to request and they must supply
This will show what actions were taken internally upon your correspondence arriving at their office.
You have a right to request and they must supply