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CLARC hits a new red-tape low

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Old 16th Nov 2013, 06:37
  #21 (permalink)  
 
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Training wheels - for what it's worth, CASA mis-printed my middle name 15 years ago. The error remains today and unfortunately will probably stay that way forever!

Dear Casa, to put an end to it once and for all... My middle name is "BIN" not "Bing"!

FFS
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Old 17th Nov 2013, 04:12
  #22 (permalink)  
 
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My dear, beloved Horatio, for once you are completely barking up the wrong tree over a total misunderstanding of the rules of bureaucracy.

You are just plain wrong.

the oldest form of bureaucratic corruption, that is totally prohibited, and has been for hundreds of years is "filling in forms" on behalf of applicants in Western jurisdictions. the clerk concerned is duty bound and has every right to make you change the details and resubmit.

I first ran across this entering Germany many years ago and having to declare a Persian carpet I had bought en route. the form was in German, would the customs man help me? Nien! Ist verboten! I was as angry as you are.

Back pedal a hundred years or more and it was common for officials to complete forms for virtually illiterate applicants in return for a "present". Of course what was actually written was "adjustable" too, in consideration of a further "present". I guess this still goes on in much of the world today.

Of course in Australia, you might get something changed, but you have no right to demand it and if anything is wrong with the resulting paperwork and you complain, the clerk is the one who gets it in the neck.

To put that another way, how would you like it if all your paperwork was discovered to contain "errors", but you knew for a fact that your competitors identical documentation always sailed straight through?

Cop it sweet and fix it yourself.
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Old 17th Nov 2013, 04:51
  #23 (permalink)  
 
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I don't mind re submitting forms if I have made a mistake. What does get me going is when they take 6 weeks to tell me I made a mistake and can I fix the mistake please?

I had to chase that useless ASIC issuing company for weeks to find out why my ASIC renewal hadn't been processed. It went from being "a week or so away" to "we don't know why its taking so long" and eventually "we don't know where it is now". I eventually got a letter by good old snail mail with the document that needed fixing.
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Old 18th Nov 2013, 03:09
  #24 (permalink)  
 
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You have to love the bureaucratic single-mindedness where (after having it for two weeks) they check your form, upon reaching the first mistake they bundle it up and send it back. You fix that mistake thinking there was only one and send it back to them. After two weeks on the desk, they open it up and check the form, upon reaching the first mistake they bundle it up and send it back. Repeat until form passes!
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Old 18th Nov 2013, 03:26
  #25 (permalink)  
 
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Originally Posted by pilotchute
I don't mind re submitting forms if I have made a mistake. What does get me going is when they take 6 weeks to tell me I made a mistake and can I fix the mistake please?
Even Centrelink and the various other notoriously horrible to deal with agencies under the federal government's Human "Services" don't do this.

I had a case with one of those agencies the other week where about 5 days after mailing in a form, they rang me and told me that I'd missed some information. They told me what was missing, and gave me a fax number where I could send a corrected copy of the form. All sorted out in 15 minutes

No reason at all that CASA couldn't do it the same way.
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Old 18th Nov 2013, 05:16
  #26 (permalink)  
 
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Good grief. When I was silly enough to ring CLARC once to ask for a student's ARN I was told very snootily that it was against some privacy thing and they couldn't tell me.

The regional offices could turn around a Certificate of Validation in 24 hours but I've heard cases of CLARC taking nine months to do the exact same thing.

Of course centralising everything in Can'tberra was bound to make it more efficient wasn't it.
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Old 18th Nov 2013, 21:22
  #27 (permalink)  
 
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Nothing new here...

...with CLARC or whatever they used to call themselves.

FOI goes out the door after an Ops Inspection for an application for CHTR addition on the AWK AOC with the final promise that the approval to get started will be faxed back within 48 hours.
Ha bloody ha !
SEVEN months later, after much chasing around with phone calls to BNE, its finally 're-discovered' and sent.

By this time of course the aircraft that was originally available is long gone because of no use ...and the work initially available no longer existed.

Any business just cannot continue in this sort of environment.
I did check on the file much later when in BNE and found that the delays included 2/two periods where it sat on some noddies desk for 6 weeks while they were on leave.
So there you have it .....bureaucratic sloth rules, ok
And GA suffers accordingly.
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Old 18th Nov 2013, 22:25
  #28 (permalink)  
 
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I have a mate that is around 60 years of age and he has been ticking the checkbox for Aboriginal / Torres Strait Islander on every form he can for as long as he can remember so that one say somewhere some public servant changes some flag in the computer and officially he becomes Aboriginal and gets the associated benefits to go with that. No luck so far though. By gosh that was a long sentence.
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Old 19th Nov 2013, 08:05
  #29 (permalink)  
 
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I didn't realise how little known Casa is in Canberra
3 weeks ago I sent off some snail mail to Casa
Yesterday it was back in my letterbox "return to sender"
In error I used an incorrect box number, close but not close enough obviously
You would think Aus Post could of figured it out
megle2 is offline  

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