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WestJet pilot buys food for stranded AC passengers
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That's truly a slap in AC's face.
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Those rich airline pilots have been known to do this :D:
Frontier Airlines pilot buys pizza for stranded passengers on flight Published July 09, 2014 FoxNews.com A Frontier Airlines pilot helped take some of the sting out of an hours-long delay by ordering pizza for every passenger on his plane Monday evening. The saga of Frontier Airlines Flight 719 began at around 7:40 p.m. Eastern Time Monday when the plane left Ronald Reagan Washington National Airport, bound for Denver one hour behind schedule. Bad weather in the Denver area forced the plane to circle over western Nebraska before low fuel levels forced it to land at Cheyenne Regional Airport in southeastern Wyoming. At that point, with 160 hungry passengers becoming increasingly agitated inside the hot plane, the pilot, whose name has not been released, took command of the situation. "He said 'Ladies and gentleman, Frontier Airlines is known for being one of the cheapest airlines in the US, but your captain is not cheap,' passenger Logan Marie Torres told KDVR. "'I just ordered pizza for the entire plane.'" Cheyenne Domino's Pizza manager Andrew Ritchie told The Associated Press that he got a call from the plane at about 10 p.m. local time Monday, just as he was about to send employees home. Ritchie said the pilot told him he needed to feed 160 people -- fast. Delta pilot buys pizza for passengers on delayed flight May 28 2015 by Daniel S Levine Delays at airports can get really frustrating, especially when you get stuck on a plane. To ease the extra hours the passengers had to spend in a plane, a pilot decided to be nice and get everyone pizza. The 2 p.m. Delta Airlines flight from Philadelphia to Atlanta was stuck going to Knoxville because of bad weather. Passengers were stuck spending hours on the tarmac before they could finally fly to their final destination. However, passengers were then surprised by a baggage cart coming towards the plane, which had a very different kind of luggage on board – Pizza Hut pizza. Passenger Khoury Ashooh, who was flying with his wife and young daughter, told the Daily Mail that there were even toppings! As CNN notes, plenty of other passengers shared their excitement on Twitter, posting pictures of Delta flight attendants serving pizza. Twitter users on other delayed Delta flights on Tuesday were also surprised to receive pizza parties. |
Great gestures, all of them - and better publicity than paid advertising p probably a whole lot cheaper too :D:D
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Great.
Air Georgian Captain making 62,000 a year. WestJunk Easterner making 185,000 *(traveling on an travel agreement on a competing airline)* What disgusting marketing opportunism. |
I think you miss the point plhought. No one is suggesting the Air Canada pilot should have bought the pizza, the ground staff could have thought a little further than whether the airport cafe was open and ordered the pizza on behalf of Air Canada and paid from the station petty cash float.
Well done to the Westjet Captain for putting customer care first, which is what Air Canada should have done. |
Well done to the Westjet Captain for putting customer care first, which is what Air Canada should have done. |
Perhaps, wiggy, he's just a real good guy and not even considering putting a claim in. After all, 4 pizzas isn't going to break the bank is it! ;)
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Originally Posted by wiggy
(Post 9675403)
Agreed. Knowing how this works (or doesn't) at some outfits I wish him luck if, having gone the extra mile and generated good PR , he decides to try to reclaim the cash from the company.....
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After all, 4 pizzas isn't going to break the bank is it! FWIW I still think the company should do the decent thing though, at some companies (quite possibly the one Capt Ecureuil is hinting at) what this guy did would be seen as a top management idea/opportunity and the thin end of a wedge... |
I know what you mean. Modern times!
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Reminds me of that video where a dad presents his daughter with a new car, and she, instead of thanking him, screams that it has wrong color.
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https://i.cbc.ca/1.3979831.148699377...tjet-pilot.jpg
Hey....look closely at that pizza in the picture....cheese only....no veggies, no meat, no nuthin' on top! sad! ;) |
Actually, if AC was smart, they would put this in the IRROPS manual. However having done a similar thing several years back. The good press would be a small price to pay for 1-200$ spent.
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Do you think the late night bare-bones airport/counter staff for AC has access to a company credit card? Or makes enough on the 14-20 bucks an hour they are making to blow their evening's worth of part time wages on 150 dollars CZ worth of pizza? In a region that has seen significant economic struggles over last decade?
Heck no. I think it's good that WestJet has stayed pretty tight lipped about it. As much as AC is your competitor, there's still good-will between certain common business units that you would not want to upset AC brass about. The pizza-buying business has been removed from a lot of IROP policies due to allergies and not being able to confirm ingredients. I know sounds stupid, but even the big-teal-brigade in Canada has cut back on it (used to be a regular treat for those passengers stuck in crowded check-in lines during peak travel days). Hence, why the airport cafe voucher is the preferred (and usually *only* available to counter staff) method - the passenger chooses his/her own food. Obviously when cafe is closed....no food. |
I had a non expected divert to ACY from the Island several months ago trying to get into EWR. ATC said min of 4hr ground delay. We were at a gate but the divert folks were the FBO, I asked where the closest pizza place was and they said just a mile down the road. I said call them and get 25 large out here asap. An hour later they showed up and pax were thrilled. I just did it on a whim and expected nothing out of it. As an ex-controller I did a bit of favor calling and we got out after just a couple hours:ok:...
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