UAL unschooled on valid WHTI documents
 

I nearly missed my flight from Chicago to Toronto last night because an obdurate gate agent (also apparently a service director), reinforced by his various colleagues at the gate, refused to recognise my NEXUS card as a valid travel document for the flight. He offered the illogical argument that although it might be valid for entry to Canada, I couldn't leave the US without showing a passport.

Only the last-minute intervention by a supervisor, who checked with their International desk, established that it was a perfectly valid WHTI document, and I was able to board the flight literally two minutes before door closing. [And then we were delayed on pushback because ground staff had failed to board the GenDec and customs documents, necessitating the search for a ladder!]

This angers me - that these misinformed "can't do" desk staff can wreak more havoc that DHS. Is training within UAL that out of date and that bad?

That sounds about par for the course for UA. I had been using them to go to and from work and have made 1K status this and next year but I now will pay up to double just to avoid them. I honestly have more bad flights than good ones.

I also fly them alot 1k next year but I really haven't had any bad experiences with them. Overall my experiences with them are good.