Apparently complaints from 'orphans' (ie SP outside the CoC) are sent to JSAU London who should deal with it. I'm stepping back now; what got me involved in this was my Branch background and knowledge; equally if other people had done their jobs properly I doubt that my colleague would have needed to resort to a formal complaint.

When we were looking through the JSP 831, we were shocked by the incredibly lenient time frames for responding.

Whenurhappy - See #4 - I was under JSAU(London) when I submitted my complaint (on the advice of the SCC, whom I contacted first) - I do hope that you have plenty of service left in which your complaint can be kicked around, gather dust and generally be ignored...