RAF JPA Rollout
Join Date: Jan 2001
Location: Recaptured & serving time @ ISK
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I would love to say I told you so, however ......
I now have a couple of guys working on det who both put in for an 'advance' more than a week ago. However, neither have received any dosh and one of which has neither a credit card nor the dosh in the bank to cover his expenses.
I would love to make a flippant remark about the company that actually pays the money (& that they look after CSA payments so well
) but right now I have more important things to worry about. I'd like to say that I knew this would happen & raised it at previous JPA briefings but for the poor bugger involved it doesn't mean Jack Sh1t.
Not only do I loose that guy's productivity because he is trying to chase his dosh but if he doesn't get it by the end of his det he's screwed!
From a 'Duty of Care' perspective I'm less than unhappy.
Its easy for us well paid smart arses to say that 'one should have a months pay in the bank' but back on 'Planet Reality' it rarely happens. Moreover, the guy is away for a couple of weeks & has naff all in the bank. As much as I would like to prove the point of 'I told you so', my first priority is to look after the individual concern & ringing JPAC has had no affect whatsoever.
Now I will re-iterate that I'm the first in the queue to have a whinge but, if we are going to have individual expenses, then everyone gets their own Corp card. If you abuse it, you get fizzed; or, if you go over the top, the overspend gets clawed back through your pay in due course. What you cannot have is people paying for expenses imposed upon them when they don't have the funds to do so.
I would love to make a flippant remark about the company that actually pays the money (& that they look after CSA payments so well
) but right now I have more important things to worry about. I'd like to say that I knew this would happen & raised it at previous JPA briefings but for the poor bugger involved it doesn't mean Jack Sh1t.Not only do I loose that guy's productivity because he is trying to chase his dosh but if he doesn't get it by the end of his det he's screwed!
From a 'Duty of Care' perspective I'm less than unhappy. Its easy for us well paid smart arses to say that 'one should have a months pay in the bank' but back on 'Planet Reality' it rarely happens. Moreover, the guy is away for a couple of weeks & has naff all in the bank. As much as I would like to prove the point of 'I told you so', my first priority is to look after the individual concern & ringing JPAC has had no affect whatsoever.
Now I will re-iterate that I'm the first in the queue to have a whinge but, if we are going to have individual expenses, then everyone gets their own Corp card. If you abuse it, you get fizzed; or, if you go over the top, the overspend gets clawed back through your pay in due course. What you cannot have is people paying for expenses imposed upon them when they don't have the funds to do so.
Last edited by maniac55; 18th May 2006 at 05:57.
Join Date: Dec 2004
Location: In Hyperspace...
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Put in a travel claim. Paid into my bank within 4 days. Job's a good'un.
Whatever they did to fix it seems to have worked. Now let's see if they can get a pay run right. And give me a rank, instead of "Mr Inquisitor, The" - and a service number, instead of an "employee" number.
Whatever they did to fix it seems to have worked. Now let's see if they can get a pay run right. And give me a rank, instead of "Mr Inquisitor, The" - and a service number, instead of an "employee" number.
Join Date: May 2006
Location: Salisbury Plain
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REPORTING COMPLAINTS
The AFPAA web site and customer care charter list e-mail, telephone, fax and postal addresses to send queries (and complaints) to so that should not be difficult to find wherever you are in the world.
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Originally Posted by MilSpFunc
The AFPAA web site and customer care charter list e-mail, telephone, fax and postal addresses to send queries (and complaints) to so that should not be difficult to find wherever you are in the world.
Join Date: Jan 2004
Location: NOTTINGHAM
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They are trying to tell us something, chaps!
Pump JPA into Google and this is the first link that comes up:
http://www.j-p-a.co.uk/
The message is clear, there are other jobs out there without the F-Factor!
Pump JPA into Google and this is the first link that comes up:
http://www.j-p-a.co.uk/
The message is clear, there are other jobs out there without the F-Factor!
Red On, Green On
Join Date: May 2004
Location: Between the woods and the water
Age: 24
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"JPA's unique aspirational culture and entrepreneurial teams are creating a multi-faceted international recruitment business, respected by our customers and competitors alike."
Sounds straight out of Innsworth?
Join Date: Jun 2001
Location: Muscat, Oman
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Maniac55 has hit the nail on the head. Most of us are just having a "whinge" because they replaced a working system with one that doesn't (yet - maybe). But, right now, there are some people in real hardship because of this and, not surprisingly, their mind is not going to be focussed 100% on the job. That is a flight safety hazard enforced on us by the people who will crucify us when something goes wrong! Somebody ought to have dusted off a copy of "distractions".
Join Date: May 2006
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JPAC CONTACT DETAILS - COMPLAINTS
JPAC Enquiry Centre
16 Mar 2006
If you have a routine enquiry please contact our JPAC Enquiry Centre directly
JPACEnquiryCentre
94561 3586
[email protected]
0141 224 3586
94560 3600
0800 085 3600
0141 224 3600
+44 141 224 3600
16 Mar 2006
If you have a routine enquiry please contact our JPAC Enquiry Centre directly
I-SUPPORT
I-SUPPORT is available at your JPA Self-Service Terminal which you can use anytime
Email
FAX
MoD - Intranet
MoD
Internet
Civilian
Note: For security reasons, sensitive information such as bank account details should not be given.
Letter
Telephone
JPAC Enquiry Centre,
Mail Point 465,
Kentigern House,
65 Brown Street,
GLASGOW,
G2 8EX
Mail Point 465,
Kentigern House,
65 Brown Street,
GLASGOW,
G2 8EX
For urgent enquiries and changes to personal details for those without access to JPA self service.
MoD
Freephone
Civilian
Overseas
JPAC Enquiry Centre Normal Opening Hours
Monday – Friday
07.00 - 19.00 (UK local time)
07.00 - 19.00 (UK local time)
Join Date: Mar 2003
Location: Australia
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JPA Links
A couple of interesting, but completely unrelated links
Try going to www.jpa.co.uk
"For More Effective Business"
or
www.jpa.biz
"THE VIRTUAL OFFICE FOR ALL YOUR BUSINESS ADMINISTRATION NEEDS"
Y_G
Try going to www.jpa.co.uk
"For More Effective Business"
or
www.jpa.biz
"THE VIRTUAL OFFICE FOR ALL YOUR BUSINESS ADMINISTRATION NEEDS"
Y_G
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Thanks MilSpFunc, but none of those numbers allows you to make a 'formal' complaint about the system. They put you through to the helpdesk at JPAC who then have 48 hrs to get back to you with a query; I have 1.5 hours before my 48 hrs runs out for the query I placed on Wednesday.
The number I was given by PSF is not on that list and receives more attention higher up the food chain. I am not knocking the girls/lads at the end of the JPAC helpline, they are undermanned and uninformed of the issues at hand. Whilst they have increased the numbers of people answering the phone, it appears that the 'behind the scenes' numbers have not increased. Therefore the queue remains the same size, infact it has been made longer as instead of answering your query in 24hrs they have 48hrs. In my case where I held for 80mins and assuming it takes 3 mins to take a message, that meant there must have been 27 people in front of me for that operator and if there are 40 operators, that is 1080 people in the phone queue - how many man hours is that?
I personally am happy with the way the system is working for me as my claims and pay has been paid correctly, but this cannot be said for all the people in the RAF and to say that JPA is a success is something just shy of a lie (although it does depend on your definition of success).
The number I was given by PSF is not on that list and receives more attention higher up the food chain. I am not knocking the girls/lads at the end of the JPAC helpline, they are undermanned and uninformed of the issues at hand. Whilst they have increased the numbers of people answering the phone, it appears that the 'behind the scenes' numbers have not increased. Therefore the queue remains the same size, infact it has been made longer as instead of answering your query in 24hrs they have 48hrs. In my case where I held for 80mins and assuming it takes 3 mins to take a message, that meant there must have been 27 people in front of me for that operator and if there are 40 operators, that is 1080 people in the phone queue - how many man hours is that?
I personally am happy with the way the system is working for me as my claims and pay has been paid correctly, but this cannot be said for all the people in the RAF and to say that JPA is a success is something just shy of a lie (although it does depend on your definition of success).
Join Date: May 2004
Location: Lincs
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Still no pay statements for March or April, Apr pay run wildly incorrect. I raised an SR on 8 May which was "forwarded to the relevant department for further investigation". 11 Days later - nothing!!!!! Yesterday I asked for an update......surprise, surprise, still nothing!
To the people who thought this would be a great idea...I hope your next s**t's a hedgehog...
SBG
To the people who thought this would be a great idea...I hope your next s**t's a hedgehog...
SBG
Join Date: Apr 2006
Location: SW
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Formal Complaint
Where R We, if you want to make a complaint, they will only accept it in writing. If I recall, the address is on the goood old customer charter and on the JPA web site. The office is down in Gosport not Glasgow.
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The number I have is a fax number and they did ask that a fax be sent rather than something over the phone. Gosport would seem right with a number beginning with 023....... Just checked the back page of the charter under 'formal complaints procedure' and it is the same number.
Red On, Green On
Join Date: May 2004
Location: Between the woods and the water
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Gosport - HMS Centurion then.
Wikipidea says this about a centurion:
"Centurions often suffered heavy casualties in battle, generally fighting alongside the legionaries they commanded. They usually led from the front, occupying a position at the front right of the century formation. They led and inspired their men by example. They also sought to display the skill and courage that got them to their rank in the first place. It's for these reasons that they often suffered a disproportionate number of casualties."
So that'll be why they named the RN's pay and manning office after the Roman officer, because the pay staff always fight alongside the ...lead and inspire...display skill and courage...
Or something like that.
Wikipidea says this about a centurion:
"Centurions often suffered heavy casualties in battle, generally fighting alongside the legionaries they commanded. They usually led from the front, occupying a position at the front right of the century formation. They led and inspired their men by example. They also sought to display the skill and courage that got them to their rank in the first place. It's for these reasons that they often suffered a disproportionate number of casualties."
So that'll be why they named the RN's pay and manning office after the Roman officer, because the pay staff always fight alongside the ...lead and inspire...display skill and courage...
Or something like that.
Join Date: Feb 2006
Location: Cambs
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JPA Help Desk
I've successfully submitted two claims now, one T&S and one advance. Having had the advance paid in to my account and been on my trip I rang JPA to find out how to link my claim to my advance and I was told that they didn't know and to submit a query online!
Fairly basic stuff I thought, highlighting how poorly trained these people have been. I rang PSF and they said submit your claim, which will be paid then any advance will be taken out of your pay at the end of the month! In the meantime I get a month's interest on my advance! 
Sounds a little strange to me, can anybody confirm that this is correct?
Fairly basic stuff I thought, highlighting how poorly trained these people have been. I rang PSF and they said submit your claim, which will be paid then any advance will be taken out of your pay at the end of the month! In the meantime I get a month's interest on my advance! Sounds a little strange to me, can anybody confirm that this is correct?
Join Date: Feb 2003
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Originally Posted by WPH
I've successfully submitted two claims now, one T&S and one advance. Having had the advance paid in to my account and been on my trip I rang JPA to find out how to link my claim to my advance and I was told that they didn't know and to submit a query online! Fairly basic stuff I thought, highlighting how poorly trained these people have been. I rang PSF and they said submit your claim, which will be paid then any advance will be taken out of your pay at the end of the month! In the meantime I get a month's interest on my advance! Sounds a little strange to me, can anybody confirm that this is correct?
Fairly basic stuff I thought, highlighting how poorly trained these people have been. I rang PSF and they said submit your claim, which will be paid then any advance will be taken out of your pay at the end of the month! In the meantime I get a month's interest on my advance! Sounds a little strange to me, can anybody confirm that this is correct?
See also the "I'me not going on a det" thread.
Join Date: Oct 2005
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A relevant quote
If you don't have the time to do something right, where are you going to find the time to fix it? - Stephen King
Nuff said on the subject for a while I feel
Nuff said on the subject for a while I feel
Join Date: May 2006
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So, they think JPA is sorted do they?
Then let them answer this:
Why, when I phoned my HR admin this morning ref a pay error, was I told that the whole of todays payrun was being recalled because it was all bollox and that lots of "stuff" had been missed from pay-packets?
Then let them answer this:
Why, when I phoned my HR admin this morning ref a pay error, was I told that the whole of todays payrun was being recalled because it was all bollox and that lots of "stuff" had been missed from pay-packets?