UK CAA medical system CELLMA
Avoid imitations
Join Date: Nov 2000
Location: Wandering the FIR and cyberspace often at highly unsociable times
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I've just tried to go about booking a medical renewal and wanted to take a rarely available slot with my AME early next week.
Having signed in, with CELLMA I clicked on the medical section link to go about the process as per last time. I immediately received a message telling me that the system required to send me a text message code to verify who I am.....but surely, haven't I just done that by getting access and being recognised? Obviously not.
The message showed my old mobile phone number, to which I no longer have access. I tried to go back (strangely enough by clicking on the "BACK" link) to update my personal details but it wouldn't let me, displaying an error message, telling me that I had to log in (I still was logged in).
I had to log out and then log back in to access the personal details page. Having done that, I typed in my new phone number. Job done thought I, carry on as before, book the medical, pay the fee.
Instead a message screen popped up telling me that I now have to be "verified" which will take up to five working days.
Who designed this illogical rubbish?
Having signed in, with CELLMA I clicked on the medical section link to go about the process as per last time. I immediately received a message telling me that the system required to send me a text message code to verify who I am.....but surely, haven't I just done that by getting access and being recognised? Obviously not.
The message showed my old mobile phone number, to which I no longer have access. I tried to go back (strangely enough by clicking on the "BACK" link) to update my personal details but it wouldn't let me, displaying an error message, telling me that I had to log in (I still was logged in).
I had to log out and then log back in to access the personal details page. Having done that, I typed in my new phone number. Job done thought I, carry on as before, book the medical, pay the fee.
Instead a message screen popped up telling me that I now have to be "verified" which will take up to five working days.
Who designed this illogical rubbish?
Join Date: Jan 2008
Location: South East
Age: 42
Posts: 250
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Occasionally the uselessness of the CAA's computer system comes in handy...
8 months ago I withheld a £400+ payment for various reasons, including the incompetence of the people operating their IT system... They still haven't even sent me an invoice!
8 months ago I withheld a £400+ payment for various reasons, including the incompetence of the people operating their IT system... They still haven't even sent me an invoice!
For my last renewal i tried multiple times to fill in the application on CELLMA.
Contacted the helpline and they still could not make it work. They told me to get my AME to manually force it into the system - which he did and issued me my medical. (Whilst graciously not charging me for the extra hour it took him to achieve this)
three days later i got an invoice from CAA for the 14 quid admin fee despite the fact that they had not actually done anything.
Cheeky F£$%@s
Contacted the helpline and they still could not make it work. They told me to get my AME to manually force it into the system - which he did and issued me my medical. (Whilst graciously not charging me for the extra hour it took him to achieve this)
three days later i got an invoice from CAA for the 14 quid admin fee despite the fact that they had not actually done anything.
Cheeky F£$%@s
