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Self checkouts - are they taking the p1ss?

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Self checkouts - are they taking the p1ss?

Old 12th Apr 2022, 21:05
  #1 (permalink)  
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Self checkouts - are they taking the p1ss?

I hate the things

Partly on principal because it means I'm stealing someone's job ... and they make me do that job for free. What's next? I have to go to the stockroom and fine the item I just bought and restock the shelf for free too?

Partly because they never work properly and I see people calling the helper over time and time again. In fact I think it might actually be quicker to just go through the normal line

So here's a question: if you hurt yourself when working one of those positions ... are you entitled to workman's comp?
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Old 12th Apr 2022, 21:24
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Unexpected Idiot in the Bagging Area!

When the self checkout works well it does save a good deal of time, we fairly sailed through one at Morrison's store near to Rotherham this evening. Nothing needed the attention of the attendant, no alcohol or medicines helped with this but the bar codes all registered and the bagging scales got every item first go. We don't use self checkout if there is a cashier sitting twiddling thumbs or if we have alcohol or medicines.

A slightly more consistent system is the Quickcheck (Waitrose, others are available) where you pick up a handheld scanner and shoot the barcodes as you grab the shopping off the shelf. If anything fails to scan you put it back. You do need to get assistance with alcohol, medicines or discount vouchers and there is always the gamble factor, can you breeze through without getting stopped for a rescan?

We have yet to find a Lidl with enough tills open to keep the queues short so where there is a self checkout it usually pays to use it......... even if you have items requiring "age confirmation".

Rans6.......
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Old 12th Apr 2022, 21:41
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I like them because they bypass the Richard Craniums who pack in slow motion, take/make phonecalls; or seem to be surprised that they actually have to get their wallet out to pay.

CG
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Old 12th Apr 2022, 21:41
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Self checkouts can be a nightmare LOL
On a partially unrelated subject - I Went to the Dentist today which is situated on the far side of the 'Fair City' (no parking of course).
When in town we always used the open air car park where you drove in and collected ticket from the wee manny and paid upon leaving,however - it has now been 'improved' with ticket machines.
So I approached the nearest one with £4 and guess what - paid - no ticket - oh bollards time getting tight - so went to the other 2 machines which proudly said 'Card Only' on the wee screen,so I actually had to use our dodgy card (the one we use for internet transactions etc) to get a ticket LOL.
Anyway Dentist says - ''come back at 1100 hrs'' and I will rebuild your black broken tooth,by this time I had paid £8 to the cooncil and would have had to pay more to cover another couple of hours but then remembered I was 'careful' with money and voluntarily parked for free at a 35 minute walk from the dentist,and because the forecast was 100% wrong I was also unneccessarily dressed for rain all day - what fun eh
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Old 13th Apr 2022, 09:03
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I always have an issue of some sort with self service checkouts. For some reason, touch screen machines donít seem to like me. Also the checkouts are set up for right handed people, which Iím not.

The last time I tried to use one, a few weeks ago, pressing ďtouch here to startĒ did nothing. I tried four or five times then the forewoman, or whatever the exasperated, tut-tutting school maíam is officially known as, saw me struggling, strode across, touched the screen once then annoyingly it lurched into action. She had to assist two three more times because the scanner wouldnít scan some of the bar codes on items I had in my basket and she had to type their codes in.

Anyway, I donít want to work a checkout in a supermarket, only to buy stuff from there. If they donít like serving me, I can go elsewhere.

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Old 13th Apr 2022, 09:37
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Indeed. I am frightened of self checkouts. Always cock it up. The supermarket seems to allocate at least a couple of staff to permanently monitor them. They could more usefully reopen the basket only line which seems to be a thing of the past. Suppose the future is those hand held scanners which I could man up and try I suppose.
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Old 13th Apr 2022, 09:37
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I am similar with touch screens (I have fairly dry skin) and struggle a bit to get them to work.
We also do not wish to work for the supermarket and really got into the swing of it with the onset of covid by using home delivery from Tesco (esp for stuff we cannot get from Aldi just around the corner).
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Old 13th Apr 2022, 09:38
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I hate these also but find it strange that there are no similar comments about Self Checkins!
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Old 13th Apr 2022, 09:49
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I hate them and try to avoid them. In general I only seem to come across them more in the UK than anywhere else. Where I live (outside of the UK) our supermarkets do not (yet) offer self checkout. They are also very efficient and quick to open more manned checkouts as soon as they spot a queue forming. Waiting time remains minimal and never more than 2 to 3 minutes in the worse case scenario. As Sue said, I too view self checkouts as costing people jobs. What irks me the most in the UK are shops, such as WH Smith at a UK airport I use, which only offers self checkout. That goes down well with foreign travellers! Inevitably, half the time a member of staff has to come and assist! Great cost saving logic!!!
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Old 13th Apr 2022, 09:52
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Found out the hard way that "alcohol free" drinks are subject to the same rules as booze. Computer must see the word "alcohol" and have a fit.
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Old 13th Apr 2022, 10:05
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Self check-ins ... A few years ago me and my partner were flying from Stansted to Spain with a well-know Irish airline and we were confronted by a line of check-in pedestals. I'd never seen the things before and followed the instructions but they wouldn't scan/accept either of our documents. The American couple next to us were having the same problem, judging my their angry mutterings. I managed to collar one of the passing airline staff and told her that the machines weren't working, Her snapped response? 'Yes they are.' and just walked off. We went to the overweight/oversize luggage counter, which was quiet, to explain the issue and the very helpful guy scanned our documents manually and told us the machines were a nightmare.
I won't use any self-check-ins/outs in supermarkets and hotels for the same reasons as Sue Vetements. I read somewhere a while back that a supermarket (Tesco?) was planning to allow shoppers to simply put their items in a bag and walk out without physically paying as the shelves had some kind of sensors and cameras that could identify the products and charge the customer's card automatically via an app as they left the shop. Sounds like an April Fool article but it wasn't.
Brave New World.
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Old 13th Apr 2022, 10:08
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I much prefer self service. I can pack at my own speed and in a sensible order, rather than having my shopping items practically thrown at me by an assistant, too fast and in the wrong order - delicate items before heavy ones - much faster than I can pack. Then, when all my shopping has piled up, I am still trying to pack it as quick as I can while getting out my credit card with my third hand and everybody in the queue looks at me impatiently.

In the self service bay I can be in my own little world, take my time and pack sensibly. One shop assistant can maintain 8 self service bays instead of just one check out, so it is much more efficient. I am quite happy to scan and pack for myself.
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Old 13th Apr 2022, 10:20
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I really don't understand the problem, especially with the various devices that allow you to scan the barcodes as you go. I can place each item into the appropriate shopping bag, as fast or slow as I like, and it'll stay there, neatly packed until I get home. Paying takes well under a minute, even if there are alcohol purchases to approve, and there never seems to be a queue for the machines.

Waiting in a queue to unload everything out of the trolley onto a conveyer belt, only to have it hurled back at me in a random order while I reload it back into the same trolley, is my idea of shopping hell.
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Old 13th Apr 2022, 10:48
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I have never yet been to a Sainsbury's where there have been a totally insufficient number of check outs manned. I like a manned checkout - if you are a regular, they get to know you, and you can have a chat while the lady is checking the stuff. Breaks up their days for them.....But you ALWAYS get the IQ0 who with your trolley half unloaded starts putting their stuff on the belt so there isn't room for the rest of yours. My response to that is get as much on the belt as I can and then take item by out of the cart and hand to the cashier, which really annoys the IQ0! Self checkouts don't help there.....they still do it....
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Old 13th Apr 2022, 10:56
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Self checkout is only a trivial change to the supermarket experience.
Before Tesco etc came along, you went into the shop where an assistant awaited at a counter. You told them what you wanted, they fetched all the items and if required wrapped them up for you. Then you paid wiith cash.
Now you have to push a trolley around the shop, find all the items for yourself and push them to the checkout. Whichever payment process you choose there will probably be a queue.
Perhaps you'd prefer to go back to the original shopping experience?
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Old 13th Apr 2022, 12:31
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Originally Posted by Uplinker View Post
I much prefer self service. I can pack at my own speed and in a sensible order, rather than having my shopping items practically thrown at me by an assistant, too fast and in the wrong order - delicate items before heavy ones - much faster than I can pack. Then, when all my shopping has piled up, I am still trying to pack it as quick as I can while getting out my credit card with my third hand and everybody in the queue looks at me impatiently.

In the self service bay I can be in my own little world, take my time and pack sensibly. One shop assistant can maintain 8 self service bays instead of just one check out, so it is much more efficient. I am quite happy to scan and pack for myself.
Obviously never shopped at Aldi then, or Lidl.

However, it's the bit about "in the wrong order" which speaks volumes.....erm, who is responsible for placing the items on the conveyor belt.. and in what order ?

Helpful hint re "multi-tasking" please. Pack bags, once finished, then select payment method.
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Old 13th Apr 2022, 12:49
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I'd much rather have the words 'unexpected item in the bagging area' said to me by a self-checkout than by my G.P.
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Old 13th Apr 2022, 13:13
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I never use self checkout which puts staff out of a job. But then again I don't do big supermarket shops. I go to different shops (including supermarkets) for different items.
Being retired I'm never in a hurry and part of the dance of shopping is interacting with a human being at the checkout. For the same reason I never use those dastardly QR code thingies to order drinks and/or food.
Also starting over a year ago I use cash only. This makes me much more aware of what I am spending.
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Old 13th Apr 2022, 14:00
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Amazon are introducing self service where you do not need to check out, simply pick off the shelves and go..

https://www.bbc.com/news/business-42769096


In a move that could revolutionise the way we buy groceries, Amazon has opened a supermarket with no checkout operators or self-service tills.

Long queues formed outside the Amazon Go store in Seattle before it opened its doors to the public on Monday.

It uses hundreds of ceiling-mounted cameras and electronic sensors to identify each customer and track the items they select.

Purchases are billed to customers' credit cards when they leave the store.

On entering the store, shoppers walk through gates similar to those in the London underground, swiping their smartphones loaded with the Amazon Go app.

Then they are free to put any of the sandwiches, salads, drinks and biscuits on the shelves straight into their shopping bags.here's no need for a trolley or basket, since you won't be unpacking it again at the till. In fact, unless you need to be ID-checked for an alcohol purchase, there's also no need for any human interaction at all.

With the help of sensors on the shelves, items are added to customers' Amazon Go account as they pick them up - and delete any they put back. An electronic receipt is issued as they exit.Grab-and-go shopping has been the "future of retail" for some time now.

But now Amazon believes its time has come - or at least that it is ready for real-world testing.

They're calling it "Just walk out" and while they won't spill the beans on just how it works, they say it uses "computer vision, deep learning algorithms and sensor fusion, much like you'd find in a self-driving car".

You scan a QR code as you enter. After that, your phone can go back in your pocket.

Hundreds of infra-red ceiling cameras have been trained (with Amazon employees as guinea pigs) over the past year to differentiate between customers as they move around the store, and between items for sale, even those with similar appearances, such as different flavours of the same canned drink.

There are weight sensors on the shelves to help indicate if an item has been taken or put back. And some items carry a visual dot code, like a bar code, to help cameras identify them.

Amazon isn't offering any information on how accurate the system is.

However, one journalist attempted to shoplift some cans of soft drink - but the system spotted it and added them on his bill.
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Old 13th Apr 2022, 14:04
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Originally Posted by charliegolf View Post
I like them because they bypass the Richard Craniums who pack in slow motion, take/make phonecalls; or seem to be surprised that they actually have to get their wallet out to pay.

CG
Me too. That person is also on my sh1t list. I always seem to meet them ahead of me in the airport security queue, waiting until they reach the trays before extracting their tablet/laptop/mobile/half gallon of shampoo with no poly bag.

NEO
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