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Incompetent car garage

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Incompetent car garage

Old 24th Nov 2021, 13:18
  #21 (permalink)  
 
Join Date: Apr 2020
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Originally Posted by ShyTorque View Post
About two hours later, he received a phone call from the garage. They had checked the condition of the brakes, which were renewed at another garage by the previous owner, in January 2020 and only a few thousand miles ago. We have the receipt, the full cost was £400. Outwardly, they looked perfect, with no signs of rust on the discs.

But whoever did the work has fitted discs with a diameter of 305mm to a car which needs ones of 335mm diameter! Only the inner half of the pads were actually touching the discs, the rest was overhanging the outer edge. Their outer edges are completely unworn because they havenít been touching anything!
Are you going to go after the incompetent garage ?
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Old 24th Nov 2021, 14:23
  #22 (permalink)  
 
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Well, it works both ways. When I was racing FF1600 my crew chief ran a garage in Seattle. He had a customer call and describe a car problem 'I put the key in and turn the car on then put it in drive, but the car won't move'. The car was towed to the shop where it was quickly discovered the battery was completely dead and the engine wasn't even turning over. The 'driver' didn't even realize that the engine hadn't actually started before trying to drive away........
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Old 24th Nov 2021, 15:32
  #23 (permalink)  

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Originally Posted by Tartiflette Fan View Post
Are you going to go after the incompetent garage ?
No! Bearing in mind that a) it's not my car and b) my son never had a contract with the incompetent garage (that was the responsibility of the previous owner), there's little point in even trying, especially as it was a private sale. A case of Caveat Emptor.

We've since looked further into the dates in the service history and the car must have been been through TWO MOT tests with these incorrect parts fitted. Just shows what an MOT tester can miss.
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Old 24th Nov 2021, 15:56
  #24 (permalink)  
 
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Friend was charged by a main dealer for putting on specialised test equipmemt to read her fault codes on a MK 2 MR2 while in for a service, she was billed a fair bit, I pointed out to her as I had the Toyota workshop manuals, that you read the error codes off the instrument gauges by using a paperclip to short two pins in the engine bay under a lift off cover. Needless to say a shamed dealership refunded the monies.

Took my old MR2 to local garage to have lowering springs fitted like you do when your younger. now the springs have a tight coil and an open coil, the tight one goes to the top and the open one closes up as you turn the wheels, he only fitted them upside down meaning when I turned the wheels as they were already closed they grated against each other and sounded like the front end was tearing itself off, following day he had it back and had to strip it all down again to correct his error.



Last edited by NutLoose; 24th Nov 2021 at 16:11.
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Old 24th Nov 2021, 16:14
  #25 (permalink)  

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Nutty, You're probably already aware but others might not be; a basic OBD II (On Board Diagnostics) reader tool can be bought online for about £30. Mine's saved me hundreds of pounds over the past few years, and for friends and family too.

An OBD II diagnostic socket (standard type) has been an EU requirement for all cars made since 2002. Some earlier cars already have one, or like your friend's car a manufacturer's OBD own socket type. I have an early Mazda which uses an LED light connected to the socket.
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Old 24th Nov 2021, 17:36
  #26 (permalink)  
 
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Here in the States it's a common service of auto parts stores to read and print error codes for free.
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Old 24th Nov 2021, 20:00
  #27 (permalink)  
 
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There are three garages close to where I live and I won't use any of them again. In the first example I asked them to bleed the intermittent heating system on my partner's old Renault Clio and carry out an oil/filter change at the same time. She mentioned the following day that the engine was very noisy so I listened and it was rattling like stones in a tin can. I drove it to the garage and complained so they changed the oil grade. When she got back from work she told me that the noise was even worse and the engine was racing, overheating and low on power. I took a look and coolant was dripping from the block. Blown head gasket. Took it back and they denied it was anything they'd done. Scrap. I suspect it was started up after the oil change with little or no coolant.

The second garage's bills were always on the high side and when I asked them to replace a (supplied) alternator on my Audi 80 and switch over the pulley they charged me £86.40. When I asked why it was so expensive they told me that the pulley was difficult to remove. Now, in the days I was an aircraft engineer, I'd stripped and rebuilt many belt-driven alternators and never had pulley removal problems when using extractor claws and hide-face hammer. I'm sure they charged the official manual man-hour price rather than the time actually spent on the job. If I'd had access to a vice and puller I'd have done it myself far quicker than their alleged man hours.

Third outfit diagnosed a hot-engine rattle as a worn cambelt tensioner pulley or alternator bearing. Wrong...

I gave up and tried a garage ten miles away. They instantly found the tensioner body was chafed through by the spring piston, causing the noise, I've used them ever since, their prices are reasonable (clutch replacement = £400 inc parts) and the work is to a high standard. We've got a good rapport and it's easy to see why they've got Google five-stars reviews.

I once found evidence of an oil leak on the road the day after an oil & filter change on a Kawasaki. They hadn't tightened the sump plug... A gallon of oil dumped under the rear tyre would have been an 'interesting' experience.

Not a good track record.
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Old 24th Nov 2021, 20:39
  #28 (permalink)  

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I once found evidence of an oil leak on the road the day after an oil & filter change on a Kawasaki. They hadn't tightened the sump plug... A gallon of oil dumped under the rear tyre would have been an 'interesting' experience.
Although I've been a motorcycle owner since 1972 I have never needed to use a garage for work on any of them; all my stuff is done here. Mostly true with cars, too.
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Old 25th Nov 2021, 00:26
  #29 (permalink)  
 
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Originally Posted by ShyTorque View Post
Although I've been a motorcycle owner since 1972 I have never needed to use a garage for work on any of them; all my stuff is done here. Mostly true with cars, too.
I begrudge paying to get simple things like oil/filter changes done but sometimes I've not had anywhere to do it. I'd be a lot better off if I had a drive or garage. :-(
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Old 25th Nov 2021, 00:46
  #30 (permalink)  
 
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Some years ago I bought a Citroen in a private sale in a smart area of Chelsea. 150 yards down the road and it started overheating. I backed up to the guy’s front door and he came out with a kettle of water in his hand. “Must have forgotten to top up the radiator!” he said casually.

I managed to nurse the car home with steam coming from under the bonnet, and next day took it to the nearest Citroen dealer. “Wrong thermostat in there mate!” they said.

“But the guy assured me it was well looked after by the Citroen people near Chelsea!” I replied.

”Oh, that lot! They all wear fur coats and eat bananas there!” he chuckled.
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Old 25th Nov 2021, 09:13
  #31 (permalink)  
 
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I knew some great characters in the trade back in the 70's. One chap's favourite lines for dealing with customer complainrs were " Its a characteristic of the model Sir." And " It's just the newness wearing off." One man I knew had a rare 1930's Alvis coupe. He sold it to two different buyers and then left town hurriedly leaving them to decide which one of them owned it.
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Old 25th Nov 2021, 10:48
  #32 (permalink)  
 
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@ tdracer
GM 8 cylinder distributor caps had a neat feature - a little window in the side of the cap that you could open and adjust the dwell while the engine was running
I had a (UK) 1973 Rover 3500S with a Buick designed V8 engine. The distributor cap had an adjustor screw, so with a timing light it was simple, like yours, to set the dwell while the engine was running.
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Old 25th Nov 2021, 12:12
  #33 (permalink)  
 
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Originally Posted by ShyTorque View Post
Nutty, You're probably already aware but others might not be; a basic OBD II (On Board Diagnostics) reader tool can be bought online for about £30. Mine's saved me hundreds of pounds over the past few years, and for friends and family too.

An OBD II diagnostic socket (standard type) has been an EU requirement for all cars made since 2002. Some earlier cars already have one, or like your friend's car a manufacturer's OBD own socket type. I have an early Mazda which uses an LED light connected to the socket.
Yes, the Toyota MK2 MR2 used to have 2 pins to short then the engine management light would flash pulses that could be read in the workshop manual...
Something like... flash....... flash flash flash........ flash.... flash flash would mean ABS signal fault controller xyz etc.
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Old 25th Nov 2021, 12:14
  #34 (permalink)  
 
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Never mind, one day we will all be driving these.... or not as the case may be

https://www.autoevolution.com/news/t...n-175024.html#
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Old 25th Nov 2021, 13:27
  #35 (permalink)  
 
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Originally Posted by Effluent Man View Post
" One man I knew had a rare 1930's Alvis coupe. He sold it to two different buyers and then left town hurriedly leaving them to decide which one of them owned it.

Ah! The kind of car-dealer who needed to have his knees adjusted with large hammers. The other two sounded like scumbags as well. This kind of people doesn't seem to fit in with your normal " the population is being ripped-off by caitalism/big companies/the government," Effluent Man . Things were different when it was in your little circle ?
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Old 25th Nov 2021, 16:48
  #36 (permalink)  
 
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Complaint department
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Old 26th Nov 2021, 09:15
  #37 (permalink)  
 
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At one time, there was an engineer in our office called Helen Waite....very pleasant young lady, but the problems and complaints to management and HR when people were told that Helen Waite was dealing with something and they were told to go to her!
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Old 26th Nov 2021, 14:31
  #38 (permalink)  
 
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Originally Posted by NutLoose View Post
Never mind, one day we will all be driving these.... or not as the case may be

https://www.autoevolution.com/news/t...n-175024.html#
As it's painted in "army green", surely that makes it a tank in the eyes of journalists everywhere? Still, it's given me an idea for this afternoon's Spotify playlist
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Old 27th Nov 2021, 10:12
  #39 (permalink)  
 
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Like many here, I have the skills, experience and knowledge to do my own car maintenance. And I do.

But I don't have all the specialist tools, an engine lift, or a 4 post lift, so some things, such as gearbox replacement have to be done by the garage. Some years ago, I asked a local garage to change the clutch on my front wheel drive car, and while they were at it, please change the gearbox oil.

They changed the clutch and drained the old gearbox oil.........but failed to put any new oil in. About five hundred miles later the gearbox seized. Of course, I couldn't prove they were responsible for what had happened. No dipstick in the gearbox, so couldn't check.

Another thing garages do is use a parts cannon: a car comes in with a fault and they start changing modules and components that might be involved, without doing proper diagnosis to isolate which one. The customer gets a bill for hundreds of pounds, even if the new components don't cure the fault. A friend had a Porsche 928 which would not rev beyond 4,000 rpm. The so-called Porsche specialist garage, not a main dealer, changed the mass airflow meter etc, but the fault remained. I had a look for him and discovered that the electrical feed to the fuel injectors was compromised. I gave the injectors a new earth point, and the car was back to normal. A cost of a few pence and 30 mins of my time.

Do a search for South Main Auto on youtube: The owner/engineer, Eric Obrochta is a really good guy. Not only can he diagnose faults that main dealers cannot, he is a very honest and diligent person. He works on everything from complex electronic problems to replacing rusted wheel bearings, and brakes. An absolute diamond and essential viewing !

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Old 27th Nov 2021, 10:38
  #40 (permalink)  
 
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And remember, Uplinker, if he can do it.... you can do it.

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